This help page is for Studio. There are help pages for actions in Desktop Studio. However, the actions filter is only available for Studio.
Studio has hundreds of actions
Performs a process within a Studio script, such as collecting customer data or playing music. available for use in scripts. Finding the one you want can be a challenge. Use the filter on the right side of this page to find actions by media type or the by task they perform. Select a checkbox to see the actions in that category.
You can learn more about Studio actions, including what they are and how to use them in Studio on the Action Basics and Work with Actions in Scripts help pages.
You can help improve this filter. We want to know if actions are missing from a category or are miscategorized. Also let us know if you have ideas for other tasks you'd like to see in the filter. Send an email to CXoneDocRequest@nice.com with your suggestions.
ADDBCCADDR: Adds a blind carbon copy (BCC) recipient to the structured variable created with a
ADDBODY: Adds body text or HTML to the structured variable created with a
ADDCCADDR: Adds a carbon copy (CC) recipient to the structured variable created with a
ADDFROMADDR: Adds a from-address to the structured variable created with a
ADDTOADDR: Adds a recipient to the structured variable created with a
Agent Assist: Connects an agent assist application to CXone Mpower. Works with Agent Assist Hub. Learn more.
Agent List: Returns all agents assigned to the business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system., unless in an array containing each agent’s profile information. Learn more.
Agent State: Checks the status of a specific agent. Learn more.
Analytics: Triggers sentiment analysis on email text, evaluating content for positive, negative, neutral, or mixed tones. Learn more.
Annotation: Allows you to add comments or other text that's visible on the script canvas. Learn more.
Askcaller: Requests information from a chat contact. Learn more.
Askcaller Digital: Requests information from a contact using a supported digital Any channel, contact, or skill associated with Digital Experience. direct or private messaging application. Learn more.
ASKCALLER: Requests information from a native CXone Mpower SMS contact.
ASR: Allows you to capture a value provided by a contact and store it in a script variable. Learn more.
ASRALPHANUM: Allows you to capture a string of alphanumeric values provided by a contact and store it in a script variable. Learn more.
ASRCOMPILE: Allows you to compile custom grammar files for use in ASR Automatic Speech Recognition. Allows contacts to respond to prompts by speaking, pressing phone keys, or both.-enabled IVR Interactive Voice Response. Automated phone menu contacts use via voice or key inputs to obtain information, route an inbound voice call, or both. scripts. Learn more.
ASRCURRENCY: Allows you to capture a monetary value provided by a contact and store it in a script variable. Learn more.
ASRDATE: Allows you to capture a date provided by a contact and store it in a script variable. Learn more.
ASRDIGITS: Allows you to capture spoken input as a string of digits and use it to populate a script variable. Learn more.
ASRMENU: Adds a menu of choices from which the user can select while also playing a message. Learn more.
ASRNUMBER: Allows you to capture spoken numeric input as a whole number and use it to populate a script variable. Learn more.
ASRSQL: Allows you to create a custom grammar file from a SQL database used by your organization. Learn more.
ASRTIME: Allows you to capture a time provided by a contact and store it in a script variable. Learn more.
ASRYESNO: Allows you to capture a yes or no response provided by a contact and store it in a script variable. Learn more.
ASSIGN: Assigns a unique value to a user-defined variable. Learn more.
ATTACH: Adds an attachment to the structured variable created with a
BEGIN: The starting point of a script. Every Studio script and subscript must have one Begin action. Learn more.
BLEEPLOG: Records white noise over a portion of a recorded phone call.Learn more.
BLINDXFER: Transfers an existing call to an alternate phone number. Learn more.
CALLBACK: Automatically disconnects the current call and reserves the contact's The person interacting with an agent, IVR, or bot in your contact center. place in the queue
CAPTURE: Gathers information from a contact via DTMF Signaling tones that are generated when a contact presses a key on the telephone keypad.. Learn more.
CASE: Allows you to set up multiple custom branches based on the value of the action's Variable property.Learn more.
CC CREATE: Creates a customer card for a non-digital Any channel, contact, or skill associated with Digital Experience. contact. Learn more.
CC Custom FIELDS: Populates custom fields in a customer card with values gathered through an IVR Interactive Voice Response. Automated phone menu contacts use via voice or key inputs to obtain information, route an inbound voice call, or both., CRM Third-party systems that manage such things as contacts, sales information, support details, and case histories. integration, or similar script
CC POST MESSAGE: Provides the option to publish content to a digital customer card as a direct message. Learn more.
CCVALID: Checks that a credit card has valid digits and a valid expiration date. Learn more.
ChatBLINDXFER: Transfers chats to any business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system. or server cluster using a chat point of contact The entry point that an inbound contact uses to initiate an interaction, such as a phone number or email address. (POC) URL as the destination. Learn more.
CHECKCALLSUPP: Checks the call suppression Temporarily skips a contact when using the outbound dialer. lookup table to see if the phone number is there. Learn more.
CHECKOPEN: Routes the contact to a different script branch based on whether your organization is open or closed. Learn more.
ClearList: Empties all values for a given scope previously stored using
cloud TRANSCRIBE: Converts speech into text for use in self-service applications. Works with Transcription Hub. Learn more.
CLOUD TTS: Adds third-party text-to-speech (TTS) capabilities to the script, such as Google TTS. Works with Cloud TTS Hub. Learn more.
COMMITMENT: Schedules a callback Holds a customer's place in queue and automatically calls the customer when they move to the front of the queue. from an Interactive Voice Response (IVR Interactive Voice Response. Automated phone menu contacts use via voice or key inputs to obtain information, route an inbound voice call, or both.) or a website. Learn more.
CONCATWAV: Takes two or more WAV files and concatenates, or merges, them into one file. Learn more.
cloud TRANSCRIBE: Converts speech into text for use in self-service applications. Works with Transcription Hub. Learn more.
CONFIGURE TRANSCRIPT SUBSCRIPTION: Allows you to use a subscription to a transcription service in your script. Works with Transcription Hub and Subscriptions Hub. Learn more.
CONNECT AUTH: Allows you to use authentication details configured in a connection in Integration Hub. Learn more.
CONNECT REQUEST: Executes an Integration Hub request. Learn more.
CONTACT TAKEOVER: Enables a contact to take on the priority Skill-based designation of the importance of contacts that determines delivery order. or place in queue of the original contact that's in a callback Holds a customer's place in queue and automatically calls the customer when they move to the front of the queue. state and releases that contact. Learn more.
CONTINUOUS TRANSCRIPTION: Allows you to use CXone Mpower Continuous Stream Transcription in your Studio scripts. Works with Transcription Hub. Learn more.
COPY: Copies a file to another name within the business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
COUNT AGENTS: Checks the total number of agents in a particular state The availability status of an agent. for a particular ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge.. Learn more.
CREATE CUSTOM FIELD CUSTOMER CARD: Creates a new custom field in the customer card. Learn more.
EMAIL: Generates a new email. Learn more.
CREATE PROSPECTs v2: Adds prospective contacts to a Personal Connection campaign. Learn more.
CREATE SOURCE: Creates a prospective contact source (list) through Proactive XS rather than through CXone Mpower. Learn more.
CREATE SOURCE MAP: Creates a legend or map used to interpret data structures between the CXone Mpower system and your CRM Third-party systems that manage such things as contacts, sales information, support details, and case histories.. Learn more.
CREATE USER FIELD: Creates a custom data definition through Proactive XS for CXone Mpower. Learn more.
CUSTOM EVENT: Creates a custom event through which you can deliver unique data as a string to a specific agent. Learn more.
DELETE: Removes a file from your business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
DISCARD: Terminates the script immediately and removes an email from the system. Learn more.
DNC ADD VIA GROUP: Adds a phone number to the DNC group, which an ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. or a business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system. can then reference. Learn more.
DNC ADD VIA SKILL: Adds a phone number to the DNC group through the ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. that is associated to and contributing to the group. Learn more.
DNCLOOKUP: Checks a specified phone number to see if it is included in a do not call list, then follows the appropriate branch based on whether the number is found or not. Learn more.
DO NOT RECORD: Prevents CXone Mpower or Engage QM Integrated from recording a call. Learn more.
DTMF: Plays the tones generated when pressing a phone's number keys. These tones are known as DTMF Signaling tones that are generated when a contact presses a key on the telephone keypad.. Learn more.
EMAIL: Generates a new email. Learn more.
EMAIL DIGITAL: Generates an email to send through a digital Any channel, contact, or skill associated with Digital Experience. email channel Various voice and digital communication mediums that facilitate customer interactions in a contact center.. Learn more.
END: Terminates a script. Learn more.
END A CONTACT: Ends the active contact ID in the system. Learn more.
END TEXT: For digital Any channel, contact, or skill associated with Digital Experience. channels with ACD, this action terminates an SMS workflow that does not include a
END WI: Ends a work item Customizable method of delivering contacts to an agent via Studio scripts. with a cause code to be used for reporting purposes. Learn more.
ENHANCED WORKFLOW EXECUTE: Allows you to integrate a CRM Third-party systems that manage such things as contacts, sales information, support details, and case histories. with a CXone Mpower Agent application without having to configure a SNIPPET payload. Learn more.
ESTIMATED WAIT TIME: Makes educated estimates on wait time based on historical data for a contact center queue. Learn more.
EXIT: Ends a chat session and disconnects a chat contact. Learn more.
FIELD: Extracts portions of a string based on a separator character known as the delimiter
FILEEXIST: Verifies the existence of a file in your business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system. in the CXone Mpower system. Learn more.
FILEINFO: Retrieves information about a file from the directory and saves it as a variable. Learn more.
FILESIZE: Determines the size of a file in bytes. Learn more.
FOR: A looping statement in an action. FOR enables you to specify the increment and the number of times the loop occurs. Learn more.
FORMAT: Applies special formatting logic to a string or number. Learn more.
FOWARD: Redirects an email message to another recipient. Learn more.
FORWARD EMAIL DIGITAL: Forwards a message using any digital Any channel, contact, or skill associated with Digital Experience. email channel Various voice and digital communication mediums that facilitate customer interactions in a contact center.. Learn more.
GETNEXTEVENT: An
GET BOT TRANSCRIPT: Returns transcript of the conversation between a virtual agent and a contact. The meaning or purpose behind what a contact says/types; what the contact wants to communicate or accomplish. information.
GET CUSTOMER DIGITAL: Returns a list of customer data from the customer card in the CRM Third-party systems that manage such things as contacts, sales information, support details, and case histories.. Learn more.
GET CUSTOM FIELDS: Retrieves values from custom fields for the specified digital Any channel, contact, or skill associated with Digital Experience. contact. Learn more.
GETEMAIL: Retrieves the inbound email content from the file server and stores it as a structured variable. Learn more.
GETMESSAGEs: Retrieves an inbound digital Any channel, contact, or skill associated with Digital Experience. message and stores it as a structured variable. Learn more.
GETLIST: Retrieves values that were previously stored using the
GETPAGE: Retrieves a complete web page and saves it in a variable. Learn more.
GETPROSPECT: Retrieves a prospective contact from the platform as part of Proactive XS. Learn more.
GETQUEUE: Returns variable values that inform you of the status of the selected queue. Learn more.
GET RICH MESSAGE: Passes rich message JSON to the digital
GETSKILLINFO: Retrieves information about any or all Personal Connection skills Used to automate delivery of interactions based on agent skills, abilities, and knowledge. in the business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
GET SOURCE MAP: Acquires the existing legend for a given source. Learn more.
GET SOURCES: Retrieves a dynamic data object containing all lists for the business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
GET TAGS: Allows you to retrieve any tags A snippet of code placed in the HTML code for a website and used by tag manager apps. Different from HTML code tags or tags in social media contexts. used in the contact or messages from the contact. Learn more.
GET USER FIELDS: Retrieves a dynamic data file that contains the existing custom data definitions for your business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
GET VALUE: Retrieves a value previously stored using the
GET VOICEBIO RESULT: Receives the response from the voice biometric provider. Works with Voice Biometrics Hub. Learn more.
GET VOICEBIOPRINT STATUS: Checks the voice biometric provider to see if the contact The person interacting with an agent, IVR, or bot in your contact center. is already enrolled. Works with Voice Biometrics Hub. Learn more.
GRYPHON DNC: Provides Do Not Call (DNC) compliance verification for outbound calls. Learn more.
GRYPHON DNC2: Provides Do Not Call (DNC) compliance verification for outbound calls. Learn more.
GRYPHON DNC 3: Provides Do Not Call (DNC) compliance verification for outbound calls.
HANGUP: Terminates an active voice call in a phone script. Learn more.
Hold CONTACT: An
HOURS: Sets the hours of operation profile for your organization so you can configure different branches in the script based on whether your organization is open, closed, on holiday, and so on. Learn more.
HTMLTABLE: Parses and extracts data from the variable created by the Getpage
IF: Evaluates an
INDICATE: Allows you to add custom functionality to the agent application. Learn more.
INFO: Retrieves and displays the number of ports Where information transfers, over a network, between a computer and a server. you are using in your business units High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system. in real time. Learn more.
INSFIELD: Inserts a new field into a delimited string list array, separated by a pipe symbol (|). Learn more.
INTERRUPT: Interrupts a contact in order to detect a remote fax machine, allows a caller to send a fax, or to detect DTMF Signaling tones that are generated when a contact presses a key on the telephone keypad. tones dialed by a caller. Learn more.
INTERRUPT V2: Interrupts a contact in order to detect DTMF Signaling tones that are generated when a contact presses a key on the telephone keypad. tones dialed by a caller. Learn more.
IVRLOG: Logs and adds a new press path entry in the pre-built Interactive Voice Response. Automated phone menu contacts use via voice or key inputs to obtain information, route an inbound voice call, or both. Press Path report
JOIN: Connects a contact to a conference call. Learn more.
JOINAGENTSESSION: An
LAYDOWN: Determines whether an answering machine or a live person answered a call. Learn more.
LEAVE: Terminates the participation conference call that was joined using the
LINK: Connects two independent callers on an inbound or outbound call and links their voice paths together. Learn more.
LIST: Retrieves a directory listing from the file server. Learn more.
LOCATE: Searches a string for a character or block of text. Learn more.
LOGCALL: Initiates call recording. Learn more.
LOGEMAIL: Initiates email logging. Learn more.
LOG RECORDING PRO: Starts or stops recordings through CXone Mpower Recording. Learn more.
LOOKUP TABLE: Loads a custom data row from a table defined by an Excel spreadsheet, then stores the values in a dynamic data object. Learn more.
LOOKUP TABLE VARS: Loads a custom data row from a table defined by a worksheet in an Excel spreadsheet, then stores the values as individual script variables. Learn more.
LOOP: Repeats the action or actions connected to the Repeat branch the specified number of times. Learn more.
MCR META DATA: Allows a script to pass metadata into Recording
MENU: Plays a message and adds a menu of choices that the contact can choose from. Learn more.
MESSAGES: Delivers a message to one or more agents in the agent application. Learn more.
MONITOR: Enables a supervisor to listen to a call that is already in progress. Learn more.
MUSIC: Plays a music file for the contact. Learn more.
NEWFOLDER: Creates a new sub-folder in your CXone Mpower business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
NOTE: Allows you to place a note on the script canvas. Learn more.
ONABANDON: An event action that triggers when the Personal Connection dialer makes a call, the call is answered, but there is no agent available. Learn more.
ONANSWER: An event action that performs specific tasks when a contact is answered by a live agent or a called party, for example, when the called party picks up the phone, you can log the contact. Learn more.
ONASSIGNMENT: An event action that creates a new branch in the script when a contact is delivered to a live agent. This includes when a contact is transferred from one live agent to another. Learn more.
ONCHECKIN: A Proactive XS event that executes only when a Personal Connection (PC) Dialer record on a calling list is finalized and is being "checked back in" to the CRM Third-party systems that manage such things as contacts, sales information, support details, and case histories.. Learn more.
ONDATA: Receives data directly from a submitted custom form built with the RUNAPP
ONDISPOSITION: Updates a CRM Third-party systems that manage such things as contacts, sales information, support details, and case histories. system with the disposition Result assigned by the agent or system at the end of a voice (disposition) or digital (status) interaction. outcome of the contact, removing the prospective contact from the Personal Connection platform based on a disposition code. Learn more.
ONHOLD: An event action that performs specific tasks while a call is on hold, such as playing music or a voice message. Learn more.
ONMACHINE: An event action that triggers when an outbound call placed by the automated dialer connects to an answering machine. It allows you to create a branch for actions taken when this happens. Requires Personal Connection. Learn more.
ONPAGEOPEN: Transitions an agent through a series of screens or popups depending on how a contact responds to specific questions. Learn more.
ONPARK: An event action that triggers when an agent parks an email and performs the actions that follow it in the script. Learn more.
ONPREVIEW: An event action that creates a branch in your script when a preview happens for a contact. Learn more.
ONRELEASE: Processes the end of a call, specifically for emailing a voicemail or sending call data to a database or a website. Learn more.
ONRESKILL: Invoked any time an agent transfers a contact to an ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. queue. Learn more.
ONSIGNAL: Receives communications from other scripts. Learn more.
ONTRANSFER: Activates when a contact The person interacting with an agent, IVR, or bot in your contact center. enters a Transferred state. This can be any kind of transfer, including to an outside number or to another ACDskill Used to automate delivery of interactions based on agent skills, abilities, and knowledge.. Learn more.
ONUNASSIGNMENT: Starts a new branch when a contact is unassigned from a live agent but the interaction hasn't ended yet. Learn more.
ONUNIVERSAL: An ASR Automatic Speech Recognition. Allows contacts to respond to prompts by speaking, pressing phone keys, or both. action that uses defined lists of phrases or a grammar file and speech recognition to allow branching in a script based on what the caller says. Learn more.
PAGE: Pops a page in the agent application to assist an agent in their interaction. Learn more.
PAGECLOSE: Closes the page that pops for an agent as described in the PAGE
PARSE: Analyzes and parses a number of characters from a given string. Learn more.
PERMITCALL: Dials a phone number even if that number is included in a call suppression Temporarily skips a contact when using the outbound dialer. list. Learn more.
PING: Performs a ping command to verify IP-level connectivity. Learn more.
PLACECALL: Dials a new outbound phone call. Learn more.
PLAY: Plays one or more audio files as part of the interaction. Learn more.
PLAYLOG: Plays a WAV file that only the contact can hear. You can choose the starting point and play time. Learn more.
PLAYMESSAGEWITHAMD: Allows for more intelligent message playback of messages during agentless Contacts made without a live agent for tasks such as one-way delivery of information or messages. Personal Connection interactions. Learn more.
POINTS OF CONTACT LIST: An The entry point that an inbound contact uses to initiate an interaction, such as a phone number or email address. (POCs) on the current business unit. It can also retrieve the properties of a given POC. Learn more.
POPURL: Opens a webpage URL. You can configure the location and styling of the panel that pops the webpage. Learn more.
POST A NOTE TO CUSTOMER CARD: Adds a note to the customer card. Learn more.
PULLAGENT: Pulls an agent from a specified ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. to take an inbound call. Learn more.
PULL OutBound AGENT: Pulls an agent from a specified outbound Personal Connection ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. to take an inbound call. Learn more.
PUSHURL: Opens a web page on a chat contact's computer.
PUTVALUE: Stores and retrieves data in a CXone Mpower database table to make it accessible to other scripts and contacts. Learn more.
QUEMSG: Allows you to send a message to chat contacts to let them know their position in the chat queue.
QUERYCALLBACK: Checks for duplicate queued callback Holds a customer's place in queue and automatically calls the customer when they move to the front of the queue. contacts that have the same phone number and ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. combination.Learn more.
QUEUECALLBACK: Allows contacts to go straight to the IVR Interactive Voice Response. Automated phone menu contacts use via voice or key inputs to obtain information, route an inbound voice call, or both. queue. This action is a variation of the CALLBACK
QUEUEVM: Queues a recorded audio file to an ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. or a specific agent so that agents can handle the recorded messages while still effectively handling other contacts. Learn more.
QUEUEWI: Generates new work item Customizable method of delivering contacts to an agent via Studio scripts. contacts from an external system, typically for routing to an agent. Learn more.
READFILE: Reads data from a file into a local variable. Learn more.
RECORDAGENTONLY: Records only the agent side of a phone interaction as an MP3 file. Learn more.
RECORD: Records a caller's voice in WAV file format for playback purposes, mostly for voicemail applications. Learn more.
REMFIELD: Renames a field member from a delimited string array separated by a pipe symbol (|). Learn more.
REMFOLDER: Removes a folder from your CXone Mpower business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
REMOVE PROSPECTS: Removes prospective contacts from a Personal Connection ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge.. Learn more.
REMVALUE: Removes a specific list value that was previously stored using the
RENAME: Changes the name of an existing file. Learn more.
REPLY: Automatically sends a reply message to the email sender. Learn more.
REQAGENT: Requests an agent with a specific ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. to handle an active contact. Learn more.
REQAGENT DIGITAL: Requests an agent that has a specific digital skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. to handle an active contact. Learn more.
RESKILL: Allows for a contact to be assigned to a different skill by the script itself, without agent intervention. Learn more.
RETURN: Completes the subscript triggered by Runsub in another script. Learn more.
RUNAPP: Initiates custom functionality from the script, specifically launching a form, webpage, or application. Learn more.
RUNSCRIPT: Continues script execution to a new script as if it were an extension of the calling script. Learn more.
RUNSUB: Calls a subscript, which runs and then uses the
SAVE VARIABLE: Transfers customer defined variables from their calling scripts to their
SCHEDULE CALLBACK: An
SCRIPTCOUNT: Returns the total number of scripts currently running in a CXone Mpower system. Learn more.
SENDEMAIL: Takes all of the pieces of the structured variable and then builds and sends the email. Learn more.
SENDFILE: Transfers files via the internet to a remote server via FTP or SFTP protocols. Learn more.
SEND UNIVERSAL TEXT: For digital Any channel, contact, or skill associated with Digital Experience. channels with ACD, this action can be used to include a message in an SMS interaction. Learn more.
SENDSIPINFO: Sends custom messages between scripts or to other SIP Protocol used for signaling and controlling multimedia communication sessions such as voice and video calls. compliant systems. Learn more.
SETAGENT: Programmatically changes an agent's current state The availability status of an agent.. Learn more.
SET AGENT STATE: Sets the state of the agent who owns the session specified by the SessionId property. Learn more.
SETDISPOSITION: Specifies the disposition Result assigned by the agent or system at the end of a voice (disposition) or digital (status) interaction. of Personal Connection outbound phone calls. Learn more.
SETLABEL: Changes the labels seen in the chat and phone interfaces in MAX. Learn more.
SETSECURITYUSER: Provides secure access to the CXone Mpower platform for
SET TRANSCRIPT CODE: Associates a transport code with a Work Item script to enable the SMS Transcripts to be reportable in Data Download. Learn more.
SIGNAL: Communicates with another script by triggering the
SIPGETHEADER: Allows scripts and the Protocol used for signaling and controlling multimedia communication sessions such as voice and video calls. carriers via SIP headers. Learn more.
Protocol used for signaling and controlling multimedia communication sessions such as voice and video calls. carriers via SIP headers. Learn more.
SIPXFERPUTHD: Allows additions to be made to the SIP header of a call prior to a transfer or blind transfer. Use with the BLINDXFER
SKILLs LIST: An
SENDSMSPAYLOAD: For digital channels with ACD, this action manages the framework in which an SMS interaction is handled. Learn more.
SNIPPET: Allows you to add custom code to your script. Learn more.
SORT: Re-orders the elements of an array separated by a default pipe delimiter (|) in alphabetical, numerical, ascending, or descending order. Learn more.
SPAWN: Fires off a one-time wake-up call for a different script. Learn more.
SQLCLOSE: Closes an active multi-row dataset initiated with
SQLCURSOR: Submits a SQL (Structured Query Language) statement to a database server and returns a multi-row result. Learn more.
SQLEXEC: Submits a SQL (Structured Query Language) statement to a database server for the purposes of updating or inserting a record. Learn more.
SQLQUERY: Runs a SQL statement against a database connector source and returns a dynamic data object. Learn more.
SQLSELECT: Submits a SQL (Structured Query Language) statement to a database server and returns a single result. Learn more.
SQLTABLE: Submits a SQL (Structured Query Language) statement to a database server and returns a multi-row result. Learn more.
STARTSCRNRECORDING: Starts screen recording of an agent's desktop. Learn more.
Stop: Stops a script when it's no longer needed, such as after processing an event. It does not terminate a contact. Learn more.
STOPLOG: Stops call or chat logging before a conversation has ended. Learn more.
STOPSCRNRECORD: Stops screen recording of an agent's desktop. Learn more.
STOREMSG: Turns the storage of chat transcripts off or back on.
SUPPRESSCALL: Informs the calling script that the outbound call should not be made and dispositions Result assigned by the agent or system at the end of a voice (disposition) or digital (status) interaction. the call accordingly. Learn more.
TERMINATE AGENT SESSION: An
TEXTBOT EXCHANGE: Integrates a self-service virtual agent A software application that handles customer interactions in place of a live human agent. with chat scripts. Works with Virtual Agent Hub. Learn more.
TEXTMSG: Sends a plain text message to a chat contact, the live agent, or both. Learn more.
TEXTMSG DIGITAL: Sends a text-based message to the contact. Learn more.
TIMEZONE: Sets the time zone that is used in the script. Learn more.
TRANSFER: Directs an existing call to an alternate phone number outside the CXone Mpower system. Learn more.
TYPING INDICATOR: Displays a visual indication that the agent is typing, such as bouncing dots, to the contact The person interacting with an agent, IVR, or bot in your contact center.. Learn more.
UNLINK: Disconnects parties that are in a two-party conversation. Learn more.
UNLINKAGENT: Disconnects the agent station from the contact in CXone Mpower but keeps the agent leg The portion of an interaction that takes place between CXone Mpower and the agent. connected to the call. Learn more.
UPDATECONTACT: Updates a contact's priority and proficiency ranges
UPDATE CONTACT DIGITAL: Updates a contact's priority and proficiency ranges
UPDATE CUSTOM FIELD: Updates the value of a custom field in a contact or digital Any channel, contact, or skill associated with Digital Experience. customer card. Learn more.
UPDATE DIGITAL CONTACT STATUS: Updates the status of a digital contact. Learn more.
UPDATESKILL: Synchronizes the ACD skills Used to automate delivery of interactions based on agent skills, abilities, and knowledge. data with the skills fields in CXone Mpower, and to start and stop skills. Learn more.
USES: Adds a reference to a Web Service DLL to the script. Learn more.
UTCTOLOCAL: Converts the Coordinated Universal Time (UTC) to the local time based on the time zone. Learn more.
VOICEBIO AUTHENTICATION: Sends audio to the voice biometric provider to authenticate the contact. Works with Voice Biometrics Hub. Learn more.
VOICEBIO ENROLLMENT: Sends contact The person interacting with an agent, IVR, or bot in your contact center. audio to the voice biometric provider during the enrollment process. Works with Voice Biometrics Hub. Learn more.
VOICEBOT EXCHANGE: Integrates a self-service virtual agent A software application that handles customer interactions in place of a live human agent. with voice scripts. Works with Virtual Agent Hub. Learn more.
VOICEPARAMS: Defines TTS Allows users to enter recorded prompts as text and use a computer-generated voice to speak the content. and ASR Automatic Speech Recognition. Allows contacts to respond to prompts by speaking, pressing phone keys, or both. settings, such as the voice and language. Used only with native Studio TTS. Learn more.
WAIT: Adds a pause to the script. Learn more.
WEBLINK: Publishes a file on the CXone Mpower web server and returns a URL to that file. Learn more.
WHISPER: Plays a custom message to the contact, agent, or both during an interaction. Learn more.
WORKFLOW DATA: Provides access to a workflow data profile that is created either through the CXone Mpowerplatform or with APIs. Learn more.
Workflow Execute: Triggers a CRM Third-party systems that manage such things as contacts, sales information, support details, and case histories. workflow when triggered by an agent in a CXone Mpower Agentapplication. Learn more.
WRITEFILE: Writes custom data to a file, which is then written to the CXone Mpower file server and becomes available for later use. Learn more.
ZIPTONE: Plays a prerecorded message or audio tone to an agent. Learn more.
Actions by Script Media Type
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ADDBCCADDR: Adds a blind carbon copy (BCC) recipient to the structured variable created with a
ADDBODY: Adds body text or HTML to the structured variable created with a
ADDCCADDR: Adds a carbon copy (CC) recipient to the structured variable created with a
ADDFROMADDR: Adds a from-address to the structured variable created with a
ADDTOADDR: Adds a recipient to the structured variable created with a
Agent Assist: Connects an agent assist application to CXone Mpower. Works with Agent Assist Hub. Learn more.
Agent Assist: Connects an agent assist application to CXone Mpower. Works with Agent Assist Hub. Learn more.
Agent Assist: Connects an agent assist application to CXone Mpower. Works with Agent Assist Hub. Learn more.
Agent Assist: Connects an agent assist application to CXone Mpower. Works with Agent Assist Hub. Learn more.
Agent Assist: Connects an agent assist application to CXone Mpower. Works with Agent Assist Hub. Learn more.
Agent Assist: Connects an agent assist application to CXone Mpower. Works with Agent Assist Hub. Learn more.
Agent Assist: Connects an agent assist application to CXone Mpower. Works with Agent Assist Hub. Learn more.
Agent List: Returns all agents assigned to the business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system., unless in an array containing each agent’s profile information. Learn more.
Agent List: Returns all agents assigned to the business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system., unless in an array containing each agent’s profile information. Learn more.
Agent List: Returns all agents assigned to the business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system., unless in an array containing each agent’s profile information. Learn more.
Agent List: Returns all agents assigned to the business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system., unless in an array containing each agent’s profile information. Learn more.
Agent List: Returns all agents assigned to the business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system., unless in an array containing each agent’s profile information. Learn more.
Agent List: Returns all agents assigned to the business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system., unless in an array containing each agent’s profile information. Learn more.
Agent List: Returns all agents assigned to the business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system., unless in an array containing each agent’s profile information. Learn more.
Agent State: Checks the status of a specific agent. Learn more.
Agent State: Checks the status of a specific agent. Learn more.
Agent State: Checks the status of a specific agent. Learn more.
Agent State: Checks the status of a specific agent. Learn more.
Agent State: Checks the status of a specific agent. Learn more.
Agent State: Checks the status of a specific agent. Learn more.
Agent State: Checks the status of a specific agent. Learn more.
Analytics: Triggers sentiment analysis on email text, evaluating content for positive, negative, neutral, or mixed tones. Learn more.
Annotation: Allows you to add comments or other text that's visible on the script canvas. Learn more.
Annotation: Allows you to add comments or other text that's visible on the script canvas. Learn more.
Annotation: Allows you to add comments or other text that's visible on the script canvas. Learn more.
Annotation: Allows you to add comments or other text that's visible on the script canvas. Learn more.
Annotation: Allows you to add comments or other text that's visible on the script canvas. Learn more.
Annotation: Allows you to add comments or other text that's visible on the script canvas. Learn more.
Annotation: Allows you to add comments or other text that's visible on the script canvas. Learn more.
Annotation: Allows you to add comments or other text that's visible on the script canvas. Learn more.
Askcaller: Requests information from a chat contact. Learn more.
Askcaller Digital: Requests information from a contact using a supported digital Any channel, contact, or skill associated with Digital Experience. direct or private messaging application. Learn more.
ASKCALLER: Requests information from a native CXone Mpower SMS contact.
ASR: Allows you to capture a value provided by a contact and store it in a script variable. Learn more.
ASRALPHANUM: Allows you to capture a string of alphanumeric values provided by a contact and store it in a script variable. Learn more.
ASRCOMPILE: Allows you to compile custom grammar files for use in ASR Automatic Speech Recognition. Allows contacts to respond to prompts by speaking, pressing phone keys, or both.-enabled IVR Interactive Voice Response. Automated phone menu contacts use via voice or key inputs to obtain information, route an inbound voice call, or both. scripts. Learn more.
ASRCURRENCY: Allows you to capture a monetary value provided by a contact and store it in a script variable. Learn more.
ASRDATE: Allows you to capture a date provided by a contact and store it in a script variable. Learn more.
ASRDIGITS: Allows you to capture spoken input as a string of digits and use it to populate a script variable. Learn more.
ASRMENU: Adds a menu of choices from which the user can select while also playing a message. Learn more.
ASRNUMBER: Allows you to capture spoken numeric input as a whole number and use it to populate a script variable. Learn more.
ASRSQL: Allows you to create a custom grammar file from a SQL database used by your organization. Learn more.
ASRTIME: Allows you to capture a time provided by a contact and store it in a script variable. Learn more.
ASRYESNO: Allows you to capture a yes or no response provided by a contact and store it in a script variable. Learn more.
ASSIGN: Assigns a unique value to a user-defined variable. Learn more.
ASSIGN: Assigns a unique value to a user-defined variable. Learn more.
ASSIGN: Assigns a unique value to a user-defined variable. Learn more.
ASSIGN: Assigns a unique value to a user-defined variable. Learn more.
ASSIGN: Assigns a unique value to a user-defined variable. Learn more.
ASSIGN: Assigns a unique value to a user-defined variable. Learn more.
ASSIGN: Assigns a unique value to a user-defined variable. Learn more.
ASSIGN: Assigns a unique value to a user-defined variable. Learn more.
ATTACH: Adds an attachment to the structured variable created with a
BEGIN: The starting point of a script. Every Studio script and subscript must have one Begin action. Learn more.
BEGIN: The starting point of a script. Every Studio script and subscript must have one Begin action. Learn more.
BEGIN: The starting point of a script. Every Studio script and subscript must have one Begin action. Learn more.
BEGIN: The starting point of a script. Every Studio script and subscript must have one Begin action. Learn more.
BEGIN: The starting point of a script. Every Studio script and subscript must have one Begin action. Learn more.
BEGIN: The starting point of a script. Every Studio script and subscript must have one Begin action. Learn more.
BEGIN: The starting point of a script. Every Studio script and subscript must have one Begin action. Learn more.
BEGIN: The starting point of a script. Every Studio script and subscript must have one Begin action. Learn more.
BLEEPLOG: Records white noise over a portion of a recorded phone call.Learn more.
BLINDXFER: Transfers an existing call to an alternate phone number. Learn more.
CALLBACK: Automatically disconnects the current call and reserves the contact's The person interacting with an agent, IVR, or bot in your contact center. place in the queue
CAPTURE: Gathers information from a contact via DTMF Signaling tones that are generated when a contact presses a key on the telephone keypad.. Learn more.
CASE: Allows you to set up multiple custom branches based on the value of the action's Variable property.Learn more.
CASE: Allows you to set up multiple custom branches based on the value of the action's Variable property.Learn more.
CASE: Allows you to set up multiple custom branches based on the value of the action's Variable property.Learn more.
CASE: Allows you to set up multiple custom branches based on the value of the action's Variable property.Learn more.
CASE: Allows you to set up multiple custom branches based on the value of the action's Variable property.Learn more.
CASE: Allows you to set up multiple custom branches based on the value of the action's Variable property.Learn more.
CASE: Allows you to set up multiple custom branches based on the value of the action's Variable property.Learn more.
CASE: Allows you to set up multiple custom branches based on the value of the action's Variable property.Learn more.
CC CREATE: Creates a customer card for a non-digital Any channel, contact, or skill associated with Digital Experience. contact. Learn more.
CC CREATE: Creates a customer card for a non-digital Any channel, contact, or skill associated with Digital Experience. contact. Learn more.
CC CREATE: Creates a customer card for a non-digital Any channel, contact, or skill associated with Digital Experience. contact. Learn more.
CC CREATE: Creates a customer card for a non-digital Any channel, contact, or skill associated with Digital Experience. contact. Learn more.
CC Custom FIELDS: Populates custom fields in a customer card with values gathered through an IVR Interactive Voice Response. Automated phone menu contacts use via voice or key inputs to obtain information, route an inbound voice call, or both., CRM Third-party systems that manage such things as contacts, sales information, support details, and case histories. integration, or similar script
CC Custom FIELDS: Populates custom fields in a customer card with values gathered through an IVR Interactive Voice Response. Automated phone menu contacts use via voice or key inputs to obtain information, route an inbound voice call, or both., CRM Third-party systems that manage such things as contacts, sales information, support details, and case histories. integration, or similar script
CC Custom FIELDS: Populates custom fields in a customer card with values gathered through an IVR Interactive Voice Response. Automated phone menu contacts use via voice or key inputs to obtain information, route an inbound voice call, or both., CRM Third-party systems that manage such things as contacts, sales information, support details, and case histories. integration, or similar script
CC Custom FIELDS: Populates custom fields in a customer card with values gathered through an IVR Interactive Voice Response. Automated phone menu contacts use via voice or key inputs to obtain information, route an inbound voice call, or both., CRM Third-party systems that manage such things as contacts, sales information, support details, and case histories. integration, or similar script
CC POST MESSAGE: Provides the option to publish content to a digital customer card as a direct message. Learn more.
CC POST MESSAGE: Provides the option to publish content to a digital customer card as a direct message. Learn more.
CC POST MESSAGE: Provides the option to publish content to a digital customer card as a direct message. Learn more.
CC POST MESSAGE: Provides the option to publish content to a digital customer card as a direct message. Learn more.
CCVALID: Checks that a credit card has valid digits and a valid expiration date. Learn more.
CCVALID: Checks that a credit card has valid digits and a valid expiration date. Learn more.
CCVALID: Checks that a credit card has valid digits and a valid expiration date. Learn more.
CCVALID: Checks that a credit card has valid digits and a valid expiration date. Learn more.
CCVALID: Checks that a credit card has valid digits and a valid expiration date. Learn more.
CCVALID: Checks that a credit card has valid digits and a valid expiration date. Learn more.
CCVALID: Checks that a credit card has valid digits and a valid expiration date. Learn more.
CCVALID: Checks that a credit card has valid digits and a valid expiration date. Learn more.
ChatBLINDXFER: Transfers chats to any business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system. or server cluster using a chat point of contact The entry point that an inbound contact uses to initiate an interaction, such as a phone number or email address. (POC) URL as the destination. Learn more.
CHECKCALLSUPP: Checks the call suppression Temporarily skips a contact when using the outbound dialer. lookup table to see if the phone number is there. Learn more.
CHECKOPEN: Routes the contact to a different script branch based on whether your organization is open or closed. Learn more.
CHECKOPEN: Routes the contact to a different script branch based on whether your organization is open or closed. Learn more.
CHECKOPEN: Routes the contact to a different script branch based on whether your organization is open or closed. Learn more.
CHECKOPEN: Routes the contact to a different script branch based on whether your organization is open or closed. Learn more.
CHECKOPEN: Routes the contact to a different script branch based on whether your organization is open or closed. Learn more.
CHECKOPEN: Routes the contact to a different script branch based on whether your organization is open or closed. Learn more.
CHECKOPEN: Routes the contact to a different script branch based on whether your organization is open or closed. Learn more.
ClearList: Empties all values for a given scope previously stored using
ClearList: Empties all values for a given scope previously stored using
ClearList: Empties all values for a given scope previously stored using
ClearList: Empties all values for a given scope previously stored using
ClearList: Empties all values for a given scope previously stored using
ClearList: Empties all values for a given scope previously stored using
ClearList: Empties all values for a given scope previously stored using
cloud TRANSCRIBE: Converts speech into text for use in self-service applications. Works with Transcription Hub. Learn more.
CLOUD TTS: Adds third-party text-to-speech (TTS) capabilities to the script, such as Google TTS. Works with Cloud TTS Hub. Learn more.
COMMITMENT: Schedules a callback Holds a customer's place in queue and automatically calls the customer when they move to the front of the queue. from an Interactive Voice Response (IVR Interactive Voice Response. Automated phone menu contacts use via voice or key inputs to obtain information, route an inbound voice call, or both.) or a website. Learn more.
COMMITMENT: Schedules a callback Holds a customer's place in queue and automatically calls the customer when they move to the front of the queue. from an Interactive Voice Response (IVR Interactive Voice Response. Automated phone menu contacts use via voice or key inputs to obtain information, route an inbound voice call, or both.) or a website. Learn more.
COMMITMENT: Schedules a callback Holds a customer's place in queue and automatically calls the customer when they move to the front of the queue. from an Interactive Voice Response (IVR Interactive Voice Response. Automated phone menu contacts use via voice or key inputs to obtain information, route an inbound voice call, or both.) or a website. Learn more.
COMMITMENT: Schedules a callback Holds a customer's place in queue and automatically calls the customer when they move to the front of the queue. from an Interactive Voice Response (IVR Interactive Voice Response. Automated phone menu contacts use via voice or key inputs to obtain information, route an inbound voice call, or both.) or a website. Learn more.
COMMITMENT: Schedules a callback Holds a customer's place in queue and automatically calls the customer when they move to the front of the queue. from an Interactive Voice Response (IVR Interactive Voice Response. Automated phone menu contacts use via voice or key inputs to obtain information, route an inbound voice call, or both.) or a website. Learn more.
COMMITMENT: Schedules a callback Holds a customer's place in queue and automatically calls the customer when they move to the front of the queue. from an Interactive Voice Response (IVR Interactive Voice Response. Automated phone menu contacts use via voice or key inputs to obtain information, route an inbound voice call, or both.) or a website. Learn more.
COMMITMENT: Schedules a callback Holds a customer's place in queue and automatically calls the customer when they move to the front of the queue. from an Interactive Voice Response (IVR Interactive Voice Response. Automated phone menu contacts use via voice or key inputs to obtain information, route an inbound voice call, or both.) or a website. Learn more.
CONCATWAV: Takes two or more WAV files and concatenates, or merges, them into one file. Learn more.
CONCATWAV: Takes two or more WAV files and concatenates, or merges, them into one file. Learn more.
CONCATWAV: Takes two or more WAV files and concatenates, or merges, them into one file. Learn more.
CONCATWAV: Takes two or more WAV files and concatenates, or merges, them into one file. Learn more.
CONCATWAV: Takes two or more WAV files and concatenates, or merges, them into one file. Learn more.
CONCATWAV: Takes two or more WAV files and concatenates, or merges, them into one file. Learn more.
CONCATWAV: Takes two or more WAV files and concatenates, or merges, them into one file. Learn more.
cloud TRANSCRIBE: Converts speech into text for use in self-service applications. Works with Transcription Hub. Learn more.
CONFIGURE TRANSCRIPT SUBSCRIPTION: Allows you to use a subscription to a transcription service in your script. Works with Transcription Hub and Subscriptions Hub. Learn more.
CONFIGURE TRANSCRIPT SUBSCRIPTION: Allows you to use a subscription to a transcription service in your script. Works with Transcription Hub and Subscriptions Hub. Learn more.
CONNECT AUTH: Allows you to use authentication details configured in a connection in Integration Hub. Learn more.
CONNECT AUTH: Allows you to use authentication details configured in a connection in Integration Hub. Learn more.
CONNECT AUTH: Allows you to use authentication details configured in a connection in Integration Hub. Learn more.
CONNECT AUTH: Allows you to use authentication details configured in a connection in Integration Hub. Learn more.
CONNECT AUTH: Allows you to use authentication details configured in a connection in Integration Hub. Learn more.
CONNECT AUTH: Allows you to use authentication details configured in a connection in Integration Hub. Learn more.
CONNECT AUTH: Allows you to use authentication details configured in a connection in Integration Hub. Learn more.
CONNECT REQUEST: Executes an Integration Hub request. Learn more.
CONNECT REQUEST: Executes an Integration Hub request. Learn more.
CONNECT REQUEST: Executes an Integration Hub request. Learn more.
CONNECT REQUEST: Executes an Integration Hub request. Learn more.
CONNECT REQUEST: Executes an Integration Hub request. Learn more.
CONNECT REQUEST: Executes an Integration Hub request. Learn more.
CONNECT REQUEST: Executes an Integration Hub request. Learn more.
CONTACT TAKEOVER: Enables a contact to take on the priority Skill-based designation of the importance of contacts that determines delivery order. or place in queue of the original contact that's in a callback Holds a customer's place in queue and automatically calls the customer when they move to the front of the queue. state and releases that contact. Learn more.
CONTINUOUS TRANSCRIPTION: Allows you to use CXone Mpower Continuous Stream Transcription in your Studio scripts. Works with Transcription Hub. Learn more.
COPY: Copies a file to another name within the business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
COPY: Copies a file to another name within the business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
COPY: Copies a file to another name within the business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
COPY: Copies a file to another name within the business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
COPY: Copies a file to another name within the business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
COPY: Copies a file to another name within the business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
COPY: Copies a file to another name within the business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
COUNT AGENTS: Checks the total number of agents in a particular state The availability status of an agent. for a particular ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge.. Learn more.
COUNT AGENTS: Checks the total number of agents in a particular state The availability status of an agent. for a particular ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge.. Learn more.
COUNT AGENTS: Checks the total number of agents in a particular state The availability status of an agent. for a particular ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge.. Learn more.
COUNT AGENTS: Checks the total number of agents in a particular state The availability status of an agent. for a particular ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge.. Learn more.
COUNT AGENTS: Checks the total number of agents in a particular state The availability status of an agent. for a particular ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge.. Learn more.
COUNT AGENTS: Checks the total number of agents in a particular state The availability status of an agent. for a particular ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge.. Learn more.
COUNT AGENTS: Checks the total number of agents in a particular state The availability status of an agent. for a particular ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge.. Learn more.
COUNT AGENTS: Checks the total number of agents in a particular state The availability status of an agent. for a particular ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge.. Learn more.
CREATE CUSTOM FIELD CUSTOMER CARD: Creates a new custom field in the customer card. Learn more.
EMAIL: Generates a new email. Learn more.
CREATE PROSPECTs v2: Adds prospective contacts to a Personal Connection campaign. Learn more.
CREATE PROSPECTs v2: Adds prospective contacts to a Personal Connection campaign. Learn more.
CREATE PROSPECTs v2: Adds prospective contacts to a Personal Connection campaign. Learn more.
CREATE PROSPECTs v2: Adds prospective contacts to a Personal Connection campaign. Learn more.
CREATE PROSPECTs v2: Adds prospective contacts to a Personal Connection campaign. Learn more.
CREATE PROSPECTs v2: Adds prospective contacts to a Personal Connection campaign. Learn more.
CREATE PROSPECTs v2: Adds prospective contacts to a Personal Connection campaign. Learn more.
CREATE SOURCE: Creates a prospective contact source (list) through Proactive XS rather than through CXone Mpower. Learn more.
CREATE SOURCE MAP: Creates a legend or map used to interpret data structures between the CXone Mpower system and your CRM Third-party systems that manage such things as contacts, sales information, support details, and case histories.. Learn more.
CREATE USER FIELD: Creates a custom data definition through Proactive XS for CXone Mpower. Learn more.
CUSTOM EVENT: Creates a custom event through which you can deliver unique data as a string to a specific agent. Learn more.
CUSTOM EVENT: Creates a custom event through which you can deliver unique data as a string to a specific agent. Learn more.
CUSTOM EVENT: Creates a custom event through which you can deliver unique data as a string to a specific agent. Learn more.
CUSTOM EVENT: Creates a custom event through which you can deliver unique data as a string to a specific agent. Learn more.
CUSTOM EVENT: Creates a custom event through which you can deliver unique data as a string to a specific agent. Learn more.
CUSTOM EVENT: Creates a custom event through which you can deliver unique data as a string to a specific agent. Learn more.
CUSTOM EVENT: Creates a custom event through which you can deliver unique data as a string to a specific agent. Learn more.
CUSTOM EVENT: Creates a custom event through which you can deliver unique data as a string to a specific agent. Learn more.
DELETE: Removes a file from your business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
DELETE: Removes a file from your business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
DELETE: Removes a file from your business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
DELETE: Removes a file from your business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
DELETE: Removes a file from your business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
DELETE: Removes a file from your business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
DELETE: Removes a file from your business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
DISCARD: Terminates the script immediately and removes an email from the system. Learn more.
DNC ADD VIA GROUP: Adds a phone number to the DNC group, which an ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. or a business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system. can then reference. Learn more.
DNC ADD VIA SKILL: Adds a phone number to the DNC group through the ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. that is associated to and contributing to the group. Learn more.
DNCLOOKUP: Checks a specified phone number to see if it is included in a do not call list, then follows the appropriate branch based on whether the number is found or not. Learn more.
DNCLOOKUP: Checks a specified phone number to see if it is included in a do not call list, then follows the appropriate branch based on whether the number is found or not. Learn more.
DNCLOOKUP: Checks a specified phone number to see if it is included in a do not call list, then follows the appropriate branch based on whether the number is found or not. Learn more.
DNCLOOKUP: Checks a specified phone number to see if it is included in a do not call list, then follows the appropriate branch based on whether the number is found or not. Learn more.
DNCLOOKUP: Checks a specified phone number to see if it is included in a do not call list, then follows the appropriate branch based on whether the number is found or not. Learn more.
DNCLOOKUP: Checks a specified phone number to see if it is included in a do not call list, then follows the appropriate branch based on whether the number is found or not. Learn more.
DO NOT RECORD: Prevents CXone Mpower or Engage QM Integrated from recording a call. Learn more.
DTMF: Plays the tones generated when pressing a phone's number keys. These tones are known as DTMF Signaling tones that are generated when a contact presses a key on the telephone keypad.. Learn more.
EMAIL: Generates a new email. Learn more.
EMAIL: Generates a new email. Learn more.
EMAIL: Generates a new email. Learn more.
EMAIL: Generates a new email. Learn more.
EMAIL: Generates a new email. Learn more.
EMAIL: Generates a new email. Learn more.
EMAIL: Generates a new email. Learn more.
EMAIL: Generates a new email. Learn more.
EMAIL DIGITAL: Generates an email to send through a digital Any channel, contact, or skill associated with Digital Experience. email channel Various voice and digital communication mediums that facilitate customer interactions in a contact center.. Learn more.
END: Terminates a script. Learn more.
END: Terminates a script. Learn more.
END: Terminates a script. Learn more.
END: Terminates a script. Learn more.
END: Terminates a script. Learn more.
END: Terminates a script. Learn more.
END A CONTACT: Ends the active contact ID in the system. Learn more.
END A CONTACT: Ends the active contact ID in the system. Learn more.
END A CONTACT: Ends the active contact ID in the system. Learn more.
END A CONTACT: Ends the active contact ID in the system. Learn more.
END A CONTACT: Ends the active contact ID in the system. Learn more.
END A CONTACT: Ends the active contact ID in the system. Learn more.
END A CONTACT: Ends the active contact ID in the system. Learn more.
END TEXT: For digital Any channel, contact, or skill associated with Digital Experience. channels with ACD, this action terminates an SMS workflow that does not include a
END WI: Ends a work item Customizable method of delivering contacts to an agent via Studio scripts. with a cause code to be used for reporting purposes. Learn more.
END WI: Ends a work item Customizable method of delivering contacts to an agent via Studio scripts. with a cause code to be used for reporting purposes. Learn more.
END WI: Ends a work item Customizable method of delivering contacts to an agent via Studio scripts. with a cause code to be used for reporting purposes. Learn more.
END WI: Ends a work item Customizable method of delivering contacts to an agent via Studio scripts. with a cause code to be used for reporting purposes. Learn more.
END WI: Ends a work item Customizable method of delivering contacts to an agent via Studio scripts. with a cause code to be used for reporting purposes. Learn more.
END WI: Ends a work item Customizable method of delivering contacts to an agent via Studio scripts. with a cause code to be used for reporting purposes. Learn more.
END WI: Ends a work item Customizable method of delivering contacts to an agent via Studio scripts. with a cause code to be used for reporting purposes. Learn more.
ENHANCED WORKFLOW EXECUTE: Allows you to integrate a CRM Third-party systems that manage such things as contacts, sales information, support details, and case histories. with a CXone Mpower Agent application without having to configure a SNIPPET payload. Learn more.
ENHANCED WORKFLOW EXECUTE: Allows you to integrate a CRM Third-party systems that manage such things as contacts, sales information, support details, and case histories. with a CXone Mpower Agent application without having to configure a SNIPPET payload. Learn more.
ESTIMATED WAIT TIME: Makes educated estimates on wait time based on historical data for a contact center queue. Learn more.
ESTIMATED WAIT TIME: Makes educated estimates on wait time based on historical data for a contact center queue. Learn more.
ESTIMATED WAIT TIME: Makes educated estimates on wait time based on historical data for a contact center queue. Learn more.
ESTIMATED WAIT TIME: Makes educated estimates on wait time based on historical data for a contact center queue. Learn more.
ESTIMATED WAIT TIME: Makes educated estimates on wait time based on historical data for a contact center queue. Learn more.
ESTIMATED WAIT TIME: Makes educated estimates on wait time based on historical data for a contact center queue. Learn more.
ESTIMATED WAIT TIME: Makes educated estimates on wait time based on historical data for a contact center queue. Learn more.
ESTIMATED WAIT TIME: Makes educated estimates on wait time based on historical data for a contact center queue. Learn more.
EXIT: Ends a chat session and disconnects a chat contact. Learn more.
FIELD: Extracts portions of a string based on a separator character known as the delimiter
FIELD: Extracts portions of a string based on a separator character known as the delimiter
FIELD: Extracts portions of a string based on a separator character known as the delimiter
FIELD: Extracts portions of a string based on a separator character known as the delimiter
FIELD: Extracts portions of a string based on a separator character known as the delimiter
FIELD: Extracts portions of a string based on a separator character known as the delimiter
FIELD: Extracts portions of a string based on a separator character known as the delimiter
FILEEXIST: Verifies the existence of a file in your business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system. in the CXone Mpower system. Learn more.
FILEEXIST: Verifies the existence of a file in your business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system. in the CXone Mpower system. Learn more.
FILEEXIST: Verifies the existence of a file in your business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system. in the CXone Mpower system. Learn more.
FILEEXIST: Verifies the existence of a file in your business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system. in the CXone Mpower system. Learn more.
FILEEXIST: Verifies the existence of a file in your business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system. in the CXone Mpower system. Learn more.
FILEEXIST: Verifies the existence of a file in your business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system. in the CXone Mpower system. Learn more.
FILEEXIST: Verifies the existence of a file in your business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system. in the CXone Mpower system. Learn more.
FILEINFO: Retrieves information about a file from the directory and saves it as a variable. Learn more.
FILEINFO: Retrieves information about a file from the directory and saves it as a variable. Learn more.
FILEINFO: Retrieves information about a file from the directory and saves it as a variable. Learn more.
FILEINFO: Retrieves information about a file from the directory and saves it as a variable. Learn more.
FILEINFO: Retrieves information about a file from the directory and saves it as a variable. Learn more.
FILEINFO: Retrieves information about a file from the directory and saves it as a variable. Learn more.
FILEINFO: Retrieves information about a file from the directory and saves it as a variable. Learn more.
FILESIZE: Determines the size of a file in bytes. Learn more.
FILESIZE: Determines the size of a file in bytes. Learn more.
FILESIZE: Determines the size of a file in bytes. Learn more.
FILESIZE: Determines the size of a file in bytes. Learn more.
FILESIZE: Determines the size of a file in bytes. Learn more.
FILESIZE: Determines the size of a file in bytes. Learn more.
FILESIZE: Determines the size of a file in bytes. Learn more.
FOR: A looping statement in an action. FOR enables you to specify the increment and the number of times the loop occurs. Learn more.
FOR: A looping statement in an action. FOR enables you to specify the increment and the number of times the loop occurs. Learn more.
FOR: A looping statement in an action. FOR enables you to specify the increment and the number of times the loop occurs. Learn more.
FOR: A looping statement in an action. FOR enables you to specify the increment and the number of times the loop occurs. Learn more.
FOR: A looping statement in an action. FOR enables you to specify the increment and the number of times the loop occurs. Learn more.
FOR: A looping statement in an action. FOR enables you to specify the increment and the number of times the loop occurs. Learn more.
FOR: A looping statement in an action. FOR enables you to specify the increment and the number of times the loop occurs. Learn more.
FORMAT: Applies special formatting logic to a string or number. Learn more.
FORMAT: Applies special formatting logic to a string or number. Learn more.
FORMAT: Applies special formatting logic to a string or number. Learn more.
FORMAT: Applies special formatting logic to a string or number. Learn more.
FORMAT: Applies special formatting logic to a string or number. Learn more.
FORMAT: Applies special formatting logic to a string or number. Learn more.
FORMAT: Applies special formatting logic to a string or number. Learn more.
FOWARD: Redirects an email message to another recipient. Learn more.
FORWARD EMAIL DIGITAL: Forwards a message using any digital Any channel, contact, or skill associated with Digital Experience. email channel Various voice and digital communication mediums that facilitate customer interactions in a contact center.. Learn more.
GETNEXTEVENT: An
GETNEXTEVENT: An
GETNEXTEVENT: An
GETNEXTEVENT: An
GETNEXTEVENT: An
GETNEXTEVENT: An
GETNEXTEVENT: An
GETNEXTEVENT: An
GET BOT TRANSCRIPT: Returns transcript of the conversation between a virtual agent and a contact. The meaning or purpose behind what a contact says/types; what the contact wants to communicate or accomplish. information.
GET BOT TRANSCRIPT: Returns transcript of the conversation between a virtual agent and a contact. The meaning or purpose behind what a contact says/types; what the contact wants to communicate or accomplish. information.
GET BOT TRANSCRIPT: Returns transcript of the conversation between a virtual agent and a contact. The meaning or purpose behind what a contact says/types; what the contact wants to communicate or accomplish. information.
GET CUSTOMER DIGITAL: Returns a list of customer data from the customer card in the CRM Third-party systems that manage such things as contacts, sales information, support details, and case histories.. Learn more.
GET CUSTOM FIELDS: Retrieves values from custom fields for the specified digital Any channel, contact, or skill associated with Digital Experience. contact. Learn more.
GETEMAIL: Retrieves the inbound email content from the file server and stores it as a structured variable. Learn more.
GETMESSAGEs: Retrieves an inbound digital Any channel, contact, or skill associated with Digital Experience. message and stores it as a structured variable. Learn more.
GETLIST: Retrieves values that were previously stored using the
GETLIST: Retrieves values that were previously stored using the
GETLIST: Retrieves values that were previously stored using the
GETLIST: Retrieves values that were previously stored using the
GETLIST: Retrieves values that were previously stored using the
GETLIST: Retrieves values that were previously stored using the
GETLIST: Retrieves values that were previously stored using the
GETPAGE: Retrieves a complete web page and saves it in a variable. Learn more.
GETPAGE: Retrieves a complete web page and saves it in a variable. Learn more.
GETPAGE: Retrieves a complete web page and saves it in a variable. Learn more.
GETPAGE: Retrieves a complete web page and saves it in a variable. Learn more.
GETPAGE: Retrieves a complete web page and saves it in a variable. Learn more.
GETPAGE: Retrieves a complete web page and saves it in a variable. Learn more.
GETPAGE: Retrieves a complete web page and saves it in a variable. Learn more.
GETPROSPECT: Retrieves a prospective contact from the platform as part of Proactive XS. Learn more.
GETPROSPECT: Retrieves a prospective contact from the platform as part of Proactive XS. Learn more.
GETPROSPECT: Retrieves a prospective contact from the platform as part of Proactive XS. Learn more.
GETPROSPECT: Retrieves a prospective contact from the platform as part of Proactive XS. Learn more.
GETPROSPECT: Retrieves a prospective contact from the platform as part of Proactive XS. Learn more.
GETPROSPECT: Retrieves a prospective contact from the platform as part of Proactive XS. Learn more.
GETPROSPECT: Retrieves a prospective contact from the platform as part of Proactive XS. Learn more.
GETQUEUE: Returns variable values that inform you of the status of the selected queue. Learn more.
GET RICH MESSAGE: Passes rich message JSON to the digital
GETSKILLINFO: Retrieves information about any or all Personal Connection skills Used to automate delivery of interactions based on agent skills, abilities, and knowledge. in the business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
GETSKILLINFO: Retrieves information about any or all Personal Connection skills Used to automate delivery of interactions based on agent skills, abilities, and knowledge. in the business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
GETSKILLINFO: Retrieves information about any or all Personal Connection skills Used to automate delivery of interactions based on agent skills, abilities, and knowledge. in the business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
GETSKILLINFO: Retrieves information about any or all Personal Connection skills Used to automate delivery of interactions based on agent skills, abilities, and knowledge. in the business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
GETSKILLINFO: Retrieves information about any or all Personal Connection skills Used to automate delivery of interactions based on agent skills, abilities, and knowledge. in the business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
GETSKILLINFO: Retrieves information about any or all Personal Connection skills Used to automate delivery of interactions based on agent skills, abilities, and knowledge. in the business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
GETSKILLINFO: Retrieves information about any or all Personal Connection skills Used to automate delivery of interactions based on agent skills, abilities, and knowledge. in the business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
GETSKILLINFO: Retrieves information about any or all Personal Connection skills Used to automate delivery of interactions based on agent skills, abilities, and knowledge. in the business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
GET SOURCE MAP: Acquires the existing legend for a given source. Learn more.
GET SOURCE MAP: Acquires the existing legend for a given source. Learn more.
GET SOURCE MAP: Acquires the existing legend for a given source. Learn more.
GET SOURCE MAP: Acquires the existing legend for a given source. Learn more.
GET SOURCE MAP: Acquires the existing legend for a given source. Learn more.
GET SOURCE MAP: Acquires the existing legend for a given source. Learn more.
GET SOURCE MAP: Acquires the existing legend for a given source. Learn more.
GET SOURCES: Retrieves a dynamic data object containing all lists for the business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
GET TAGS: Allows you to retrieve any tags A snippet of code placed in the HTML code for a website and used by tag manager apps. Different from HTML code tags or tags in social media contexts. used in the contact or messages from the contact. Learn more.
GET USER FIELDS: Retrieves a dynamic data file that contains the existing custom data definitions for your business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
GET VALUE: Retrieves a value previously stored using the
GET VALUE: Retrieves a value previously stored using the
GET VALUE: Retrieves a value previously stored using the
GET VALUE: Retrieves a value previously stored using the
GET VALUE: Retrieves a value previously stored using the
GET VALUE: Retrieves a value previously stored using the
GET VALUE: Retrieves a value previously stored using the
GET VALUE: Retrieves a value previously stored using the
GET VOICEBIO RESULT: Receives the response from the voice biometric provider. Works with Voice Biometrics Hub. Learn more.
GET VOICEBIOPRINT STATUS: Checks the voice biometric provider to see if the contact The person interacting with an agent, IVR, or bot in your contact center. is already enrolled. Works with Voice Biometrics Hub. Learn more.
GRYPHON DNC: Provides Do Not Call (DNC) compliance verification for outbound calls. Learn more.
GRYPHON DNC2: Provides Do Not Call (DNC) compliance verification for outbound calls. Learn more.
GRYPHON DNC 3: Provides Do Not Call (DNC) compliance verification for outbound calls.
HANGUP: Terminates an active voice call in a phone script. Learn more.
Hold CONTACT: An
HOURS: Sets the hours of operation profile for your organization so you can configure different branches in the script based on whether your organization is open, closed, on holiday, and so on. Learn more.
HOURS: Sets the hours of operation profile for your organization so you can configure different branches in the script based on whether your organization is open, closed, on holiday, and so on. Learn more.
HOURS: Sets the hours of operation profile for your organization so you can configure different branches in the script based on whether your organization is open, closed, on holiday, and so on. Learn more.
HOURS: Sets the hours of operation profile for your organization so you can configure different branches in the script based on whether your organization is open, closed, on holiday, and so on. Learn more.
HOURS: Sets the hours of operation profile for your organization so you can configure different branches in the script based on whether your organization is open, closed, on holiday, and so on. Learn more.
HOURS: Sets the hours of operation profile for your organization so you can configure different branches in the script based on whether your organization is open, closed, on holiday, and so on. Learn more.
HOURS: Sets the hours of operation profile for your organization so you can configure different branches in the script based on whether your organization is open, closed, on holiday, and so on. Learn more.
HTMLTABLE: Parses and extracts data from the variable created by the Getpage
HTMLTABLE: Parses and extracts data from the variable created by the Getpage
HTMLTABLE: Parses and extracts data from the variable created by the Getpage
HTMLTABLE: Parses and extracts data from the variable created by the Getpage
HTMLTABLE: Parses and extracts data from the variable created by the Getpage
HTMLTABLE: Parses and extracts data from the variable created by the Getpage
HTMLTABLE: Parses and extracts data from the variable created by the Getpage
IF: Evaluates an
IF: Evaluates an
IF: Evaluates an
IF: Evaluates an
IF: Evaluates an
IF: Evaluates an
IF: Evaluates an
INDICATE: Allows you to add custom functionality to the agent application. Learn more.
INDICATE: Allows you to add custom functionality to the agent application. Learn more.
INDICATE: Allows you to add custom functionality to the agent application. Learn more.
INDICATE: Allows you to add custom functionality to the agent application. Learn more.
INDICATE: Allows you to add custom functionality to the agent application. Learn more.
INDICATE: Allows you to add custom functionality to the agent application. Learn more.
INDICATE: Allows you to add custom functionality to the agent application. Learn more.
INDICATE: Allows you to add custom functionality to the agent application. Learn more.
INFO: Retrieves and displays the number of ports Where information transfers, over a network, between a computer and a server. you are using in your business units High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system. in real time. Learn more.
INFO: Retrieves and displays the number of ports Where information transfers, over a network, between a computer and a server. you are using in your business units High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system. in real time. Learn more.
INFO: Retrieves and displays the number of ports Where information transfers, over a network, between a computer and a server. you are using in your business units High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system. in real time. Learn more.
INFO: Retrieves and displays the number of ports Where information transfers, over a network, between a computer and a server. you are using in your business units High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system. in real time. Learn more.
INFO: Retrieves and displays the number of ports Where information transfers, over a network, between a computer and a server. you are using in your business units High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system. in real time. Learn more.
INFO: Retrieves and displays the number of ports Where information transfers, over a network, between a computer and a server. you are using in your business units High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system. in real time. Learn more.
INFO: Retrieves and displays the number of ports Where information transfers, over a network, between a computer and a server. you are using in your business units High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system. in real time. Learn more.
INSFIELD: Inserts a new field into a delimited string list array, separated by a pipe symbol (|). Learn more.
INSFIELD: Inserts a new field into a delimited string list array, separated by a pipe symbol (|). Learn more.
INSFIELD: Inserts a new field into a delimited string list array, separated by a pipe symbol (|). Learn more.
INSFIELD: Inserts a new field into a delimited string list array, separated by a pipe symbol (|). Learn more.
INSFIELD: Inserts a new field into a delimited string list array, separated by a pipe symbol (|). Learn more.
INSFIELD: Inserts a new field into a delimited string list array, separated by a pipe symbol (|). Learn more.
INSFIELD: Inserts a new field into a delimited string list array, separated by a pipe symbol (|). Learn more.
INTERRUPT: Interrupts a contact in order to detect a remote fax machine, allows a caller to send a fax, or to detect DTMF Signaling tones that are generated when a contact presses a key on the telephone keypad. tones dialed by a caller. Learn more.
INTERRUPT V2: Interrupts a contact in order to detect DTMF Signaling tones that are generated when a contact presses a key on the telephone keypad. tones dialed by a caller. Learn more.
IVRLOG: Logs and adds a new press path entry in the pre-built Interactive Voice Response. Automated phone menu contacts use via voice or key inputs to obtain information, route an inbound voice call, or both. Press Path report
JOIN: Connects a contact to a conference call. Learn more.
JOINAGENTSESSION: An
JOINAGENTSESSION: An
JOINAGENTSESSION: An
JOINAGENTSESSION: An
JOINAGENTSESSION: An
JOINAGENTSESSION: An
JOINAGENTSESSION: An
LAYDOWN: Determines whether an answering machine or a live person answered a call. Learn more.
LEAVE: Terminates the participation conference call that was joined using the
LINK: Connects two independent callers on an inbound or outbound call and links their voice paths together. Learn more.
LIST: Retrieves a directory listing from the file server. Learn more.
LIST: Retrieves a directory listing from the file server. Learn more.
LIST: Retrieves a directory listing from the file server. Learn more.
LIST: Retrieves a directory listing from the file server. Learn more.
LIST: Retrieves a directory listing from the file server. Learn more.
LIST: Retrieves a directory listing from the file server. Learn more.
LIST: Retrieves a directory listing from the file server. Learn more.
LOCATE: Searches a string for a character or block of text. Learn more.
LOCATE: Searches a string for a character or block of text. Learn more.
LOCATE: Searches a string for a character or block of text. Learn more.
LOCATE: Searches a string for a character or block of text. Learn more.
LOCATE: Searches a string for a character or block of text. Learn more.
LOCATE: Searches a string for a character or block of text. Learn more.
LOCATE: Searches a string for a character or block of text. Learn more.
LOCATE: Searches a string for a character or block of text. Learn more.
LOGCALL: Initiates call recording. Learn more.
LOGCALL: Initiates call recording. Learn more.
LOGEMAIL: Initiates email logging. Learn more.
LOG RECORDING PRO: Starts or stops recordings through CXone Mpower Recording. Learn more.
LOOKUP TABLE: Loads a custom data row from a table defined by an Excel spreadsheet, then stores the values in a dynamic data object. Learn more.
LOOKUP TABLE: Loads a custom data row from a table defined by an Excel spreadsheet, then stores the values in a dynamic data object. Learn more.
LOOKUP TABLE: Loads a custom data row from a table defined by an Excel spreadsheet, then stores the values in a dynamic data object. Learn more.
LOOKUP TABLE: Loads a custom data row from a table defined by an Excel spreadsheet, then stores the values in a dynamic data object. Learn more.
LOOKUP TABLE: Loads a custom data row from a table defined by an Excel spreadsheet, then stores the values in a dynamic data object. Learn more.
LOOKUP TABLE: Loads a custom data row from a table defined by an Excel spreadsheet, then stores the values in a dynamic data object. Learn more.
LOOKUP TABLE: Loads a custom data row from a table defined by an Excel spreadsheet, then stores the values in a dynamic data object. Learn more.
LOOKUP TABLE: Loads a custom data row from a table defined by an Excel spreadsheet, then stores the values in a dynamic data object. Learn more.
LOOKUP TABLE VARS: Loads a custom data row from a table defined by a worksheet in an Excel spreadsheet, then stores the values as individual script variables. Learn more.
LOOKUP TABLE VARS: Loads a custom data row from a table defined by a worksheet in an Excel spreadsheet, then stores the values as individual script variables. Learn more.
LOOKUP TABLE VARS: Loads a custom data row from a table defined by a worksheet in an Excel spreadsheet, then stores the values as individual script variables. Learn more.
LOOKUP TABLE VARS: Loads a custom data row from a table defined by a worksheet in an Excel spreadsheet, then stores the values as individual script variables. Learn more.
LOOKUP TABLE VARS: Loads a custom data row from a table defined by a worksheet in an Excel spreadsheet, then stores the values as individual script variables. Learn more.
LOOKUP TABLE VARS: Loads a custom data row from a table defined by a worksheet in an Excel spreadsheet, then stores the values as individual script variables. Learn more.
LOOKUP TABLE VARS: Loads a custom data row from a table defined by a worksheet in an Excel spreadsheet, then stores the values as individual script variables. Learn more.
LOOKUP TABLE VARS: Loads a custom data row from a table defined by a worksheet in an Excel spreadsheet, then stores the values as individual script variables. Learn more.
LOOP: Repeats the action or actions connected to the Repeat branch the specified number of times. Learn more.
LOOP: Repeats the action or actions connected to the Repeat branch the specified number of times. Learn more.
LOOP: Repeats the action or actions connected to the Repeat branch the specified number of times. Learn more.
LOOP: Repeats the action or actions connected to the Repeat branch the specified number of times. Learn more.
LOOP: Repeats the action or actions connected to the Repeat branch the specified number of times. Learn more.
LOOP: Repeats the action or actions connected to the Repeat branch the specified number of times. Learn more.
LOOP: Repeats the action or actions connected to the Repeat branch the specified number of times. Learn more.
LOOP: Repeats the action or actions connected to the Repeat branch the specified number of times. Learn more.
MCR META DATA: Allows a script to pass metadata into Recording
MCR META DATA: Allows a script to pass metadata into Recording
MENU: Plays a message and adds a menu of choices that the contact can choose from. Learn more.
MESSAGES: Delivers a message to one or more agents in the agent application. Learn more.
MESSAGES: Delivers a message to one or more agents in the agent application. Learn more.
MESSAGES: Delivers a message to one or more agents in the agent application. Learn more.
MESSAGES: Delivers a message to one or more agents in the agent application. Learn more.
MESSAGES: Delivers a message to one or more agents in the agent application. Learn more.
MESSAGES: Delivers a message to one or more agents in the agent application. Learn more.
MESSAGES: Delivers a message to one or more agents in the agent application. Learn more.
MONITOR: Enables a supervisor to listen to a call that is already in progress. Learn more.
MUSIC: Plays a music file for the contact. Learn more.
NEWFOLDER: Creates a new sub-folder in your CXone Mpower business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
NEWFOLDER: Creates a new sub-folder in your CXone Mpower business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
NEWFOLDER: Creates a new sub-folder in your CXone Mpower business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
NEWFOLDER: Creates a new sub-folder in your CXone Mpower business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
NEWFOLDER: Creates a new sub-folder in your CXone Mpower business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
NEWFOLDER: Creates a new sub-folder in your CXone Mpower business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
NEWFOLDER: Creates a new sub-folder in your CXone Mpower business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
NEWFOLDER: Creates a new sub-folder in your CXone Mpower business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
NOTE: Allows you to place a note on the script canvas. Learn more.
NOTE: Allows you to place a note on the script canvas. Learn more.
NOTE: Allows you to place a note on the script canvas. Learn more.
NOTE: Allows you to place a note on the script canvas. Learn more.
NOTE: Allows you to place a note on the script canvas. Learn more.
NOTE: Allows you to place a note on the script canvas. Learn more.
NOTE: Allows you to place a note on the script canvas. Learn more.
NOTE: Allows you to place a note on the script canvas. Learn more.
ONABANDON: An event action that triggers when the Personal Connection dialer makes a call, the call is answered, but there is no agent available. Learn more.
ONANSWER: An event action that performs specific tasks when a contact is answered by a live agent or a called party, for example, when the called party picks up the phone, you can log the contact. Learn more.
ONANSWER: An event action that performs specific tasks when a contact is answered by a live agent or a called party, for example, when the called party picks up the phone, you can log the contact. Learn more.
ONANSWER: An event action that performs specific tasks when a contact is answered by a live agent or a called party, for example, when the called party picks up the phone, you can log the contact. Learn more.
ONANSWER: An event action that performs specific tasks when a contact is answered by a live agent or a called party, for example, when the called party picks up the phone, you can log the contact. Learn more.
ONANSWER: An event action that performs specific tasks when a contact is answered by a live agent or a called party, for example, when the called party picks up the phone, you can log the contact. Learn more.
ONANSWER: An event action that performs specific tasks when a contact is answered by a live agent or a called party, for example, when the called party picks up the phone, you can log the contact. Learn more.
ONANSWER: An event action that performs specific tasks when a contact is answered by a live agent or a called party, for example, when the called party picks up the phone, you can log the contact. Learn more.
ONASSIGNMENT: An event action that creates a new branch in the script when a contact is delivered to a live agent. This includes when a contact is transferred from one live agent to another. Learn more.
ONCHECKIN: A Proactive XS event that executes only when a Personal Connection (PC) Dialer record on a calling list is finalized and is being "checked back in" to the CRM Third-party systems that manage such things as contacts, sales information, support details, and case histories.. Learn more.
ONDATA: Receives data directly from a submitted custom form built with the RUNAPP
ONDATA: Receives data directly from a submitted custom form built with the RUNAPP
ONDATA: Receives data directly from a submitted custom form built with the RUNAPP
ONDATA: Receives data directly from a submitted custom form built with the RUNAPP
ONDATA: Receives data directly from a submitted custom form built with the RUNAPP
ONDATA: Receives data directly from a submitted custom form built with the RUNAPP
ONDATA: Receives data directly from a submitted custom form built with the RUNAPP
ONDATA: Receives data directly from a submitted custom form built with the RUNAPP
ONDISPOSITION: Updates a CRM Third-party systems that manage such things as contacts, sales information, support details, and case histories. system with the disposition Result assigned by the agent or system at the end of a voice (disposition) or digital (status) interaction. outcome of the contact, removing the prospective contact from the Personal Connection platform based on a disposition code. Learn more.
ONDISPOSITION: Updates a CRM Third-party systems that manage such things as contacts, sales information, support details, and case histories. system with the disposition Result assigned by the agent or system at the end of a voice (disposition) or digital (status) interaction. outcome of the contact, removing the prospective contact from the Personal Connection platform based on a disposition code. Learn more.
ONDISPOSITION: Updates a CRM Third-party systems that manage such things as contacts, sales information, support details, and case histories. system with the disposition Result assigned by the agent or system at the end of a voice (disposition) or digital (status) interaction. outcome of the contact, removing the prospective contact from the Personal Connection platform based on a disposition code. Learn more.
ONDISPOSITION: Updates a CRM Third-party systems that manage such things as contacts, sales information, support details, and case histories. system with the disposition Result assigned by the agent or system at the end of a voice (disposition) or digital (status) interaction. outcome of the contact, removing the prospective contact from the Personal Connection platform based on a disposition code. Learn more.
ONDISPOSITION: Updates a CRM Third-party systems that manage such things as contacts, sales information, support details, and case histories. system with the disposition Result assigned by the agent or system at the end of a voice (disposition) or digital (status) interaction. outcome of the contact, removing the prospective contact from the Personal Connection platform based on a disposition code. Learn more.
ONDISPOSITION: Updates a CRM Third-party systems that manage such things as contacts, sales information, support details, and case histories. system with the disposition Result assigned by the agent or system at the end of a voice (disposition) or digital (status) interaction. outcome of the contact, removing the prospective contact from the Personal Connection platform based on a disposition code. Learn more.
ONDISPOSITION: Updates a CRM Third-party systems that manage such things as contacts, sales information, support details, and case histories. system with the disposition Result assigned by the agent or system at the end of a voice (disposition) or digital (status) interaction. outcome of the contact, removing the prospective contact from the Personal Connection platform based on a disposition code. Learn more.
ONHOLD: An event action that performs specific tasks while a call is on hold, such as playing music or a voice message. Learn more.
ONHOLD: An event action that performs specific tasks while a call is on hold, such as playing music or a voice message. Learn more.
ONHOLD: An event action that performs specific tasks while a call is on hold, such as playing music or a voice message. Learn more.
ONHOLD: An event action that performs specific tasks while a call is on hold, such as playing music or a voice message. Learn more.
ONHOLD: An event action that performs specific tasks while a call is on hold, such as playing music or a voice message. Learn more.
ONHOLD: An event action that performs specific tasks while a call is on hold, such as playing music or a voice message. Learn more.
ONHOLD: An event action that performs specific tasks while a call is on hold, such as playing music or a voice message. Learn more.
ONMACHINE: An event action that triggers when an outbound call placed by the automated dialer connects to an answering machine. It allows you to create a branch for actions taken when this happens. Requires Personal Connection. Learn more.
ONPAGEOPEN: Transitions an agent through a series of screens or popups depending on how a contact responds to specific questions. Learn more.
ONPAGEOPEN: Transitions an agent through a series of screens or popups depending on how a contact responds to specific questions. Learn more.
ONPAGEOPEN: Transitions an agent through a series of screens or popups depending on how a contact responds to specific questions. Learn more.
ONPAGEOPEN: Transitions an agent through a series of screens or popups depending on how a contact responds to specific questions. Learn more.
ONPAGEOPEN: Transitions an agent through a series of screens or popups depending on how a contact responds to specific questions. Learn more.
ONPAGEOPEN: Transitions an agent through a series of screens or popups depending on how a contact responds to specific questions. Learn more.
ONPAGEOPEN: Transitions an agent through a series of screens or popups depending on how a contact responds to specific questions. Learn more.
ONPARK: An event action that triggers when an agent parks an email and performs the actions that follow it in the script. Learn more.
ONPREVIEW: An event action that creates a branch in your script when a preview happens for a contact. Learn more.
ONRELEASE: Processes the end of a call, specifically for emailing a voicemail or sending call data to a database or a website. Learn more.
ONRELEASE: Processes the end of a call, specifically for emailing a voicemail or sending call data to a database or a website. Learn more.
ONRELEASE: Processes the end of a call, specifically for emailing a voicemail or sending call data to a database or a website. Learn more.
ONRELEASE: Processes the end of a call, specifically for emailing a voicemail or sending call data to a database or a website. Learn more.
ONRELEASE: Processes the end of a call, specifically for emailing a voicemail or sending call data to a database or a website. Learn more.
ONRELEASE: Processes the end of a call, specifically for emailing a voicemail or sending call data to a database or a website. Learn more.
ONRELEASE: Processes the end of a call, specifically for emailing a voicemail or sending call data to a database or a website. Learn more.
ONRELEASE: Processes the end of a call, specifically for emailing a voicemail or sending call data to a database or a website. Learn more.
ONRESKILL: Invoked any time an agent transfers a contact to an ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. queue. Learn more.
ONRESKILL: Invoked any time an agent transfers a contact to an ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. queue. Learn more.
ONRESKILL: Invoked any time an agent transfers a contact to an ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. queue. Learn more.
ONRESKILL: Invoked any time an agent transfers a contact to an ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. queue. Learn more.
ONRESKILL: Invoked any time an agent transfers a contact to an ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. queue. Learn more.
ONRESKILL: Invoked any time an agent transfers a contact to an ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. queue. Learn more.
ONSIGNAL: Receives communications from other scripts. Learn more.
ONSIGNAL: Receives communications from other scripts. Learn more.
ONSIGNAL: Receives communications from other scripts. Learn more.
ONSIGNAL: Receives communications from other scripts. Learn more.
ONSIGNAL: Receives communications from other scripts. Learn more.
ONSIGNAL: Receives communications from other scripts. Learn more.
ONSIGNAL: Receives communications from other scripts. Learn more.
ONSIGNAL: Receives communications from other scripts. Learn more.
ONTRANSFER: Activates when a contact The person interacting with an agent, IVR, or bot in your contact center. enters a Transferred state. This can be any kind of transfer, including to an outside number or to another ACDskill Used to automate delivery of interactions based on agent skills, abilities, and knowledge.. Learn more.
ONTRANSFER: Activates when a contact The person interacting with an agent, IVR, or bot in your contact center. enters a Transferred state. This can be any kind of transfer, including to an outside number or to another ACDskill Used to automate delivery of interactions based on agent skills, abilities, and knowledge.. Learn more.
ONTRANSFER: Activates when a contact The person interacting with an agent, IVR, or bot in your contact center. enters a Transferred state. This can be any kind of transfer, including to an outside number or to another ACDskill Used to automate delivery of interactions based on agent skills, abilities, and knowledge.. Learn more.
ONTRANSFER: Activates when a contact The person interacting with an agent, IVR, or bot in your contact center. enters a Transferred state. This can be any kind of transfer, including to an outside number or to another ACDskill Used to automate delivery of interactions based on agent skills, abilities, and knowledge.. Learn more.
ONTRANSFER: Activates when a contact The person interacting with an agent, IVR, or bot in your contact center. enters a Transferred state. This can be any kind of transfer, including to an outside number or to another ACDskill Used to automate delivery of interactions based on agent skills, abilities, and knowledge.. Learn more.
ONUNASSIGNMENT: Starts a new branch when a contact is unassigned from a live agent but the interaction hasn't ended yet. Learn more.
ONUNIVERSAL: An ASR Automatic Speech Recognition. Allows contacts to respond to prompts by speaking, pressing phone keys, or both. action that uses defined lists of phrases or a grammar file and speech recognition to allow branching in a script based on what the caller says. Learn more.
PAGE: Pops a page in the agent application to assist an agent in their interaction. Learn more.
PAGE: Pops a page in the agent application to assist an agent in their interaction. Learn more.
PAGE: Pops a page in the agent application to assist an agent in their interaction. Learn more.
PAGE: Pops a page in the agent application to assist an agent in their interaction. Learn more.
PAGE: Pops a page in the agent application to assist an agent in their interaction. Learn more.
PAGE: Pops a page in the agent application to assist an agent in their interaction. Learn more.
PAGE: Pops a page in the agent application to assist an agent in their interaction. Learn more.
PAGE: Pops a page in the agent application to assist an agent in their interaction. Learn more.
PAGECLOSE: Closes the page that pops for an agent as described in the PAGE
PAGECLOSE: Closes the page that pops for an agent as described in the PAGE
PAGECLOSE: Closes the page that pops for an agent as described in the PAGE
PAGECLOSE: Closes the page that pops for an agent as described in the PAGE
PAGECLOSE: Closes the page that pops for an agent as described in the PAGE
PAGECLOSE: Closes the page that pops for an agent as described in the PAGE
PAGECLOSE: Closes the page that pops for an agent as described in the PAGE
PARSE: Analyzes and parses a number of characters from a given string. Learn more.
PARSE: Analyzes and parses a number of characters from a given string. Learn more.
PARSE: Analyzes and parses a number of characters from a given string. Learn more.
PARSE: Analyzes and parses a number of characters from a given string. Learn more.
PARSE: Analyzes and parses a number of characters from a given string. Learn more.
PARSE: Analyzes and parses a number of characters from a given string. Learn more.
PARSE: Analyzes and parses a number of characters from a given string. Learn more.
PARSE: Analyzes and parses a number of characters from a given string. Learn more.
PERMITCALL: Dials a phone number even if that number is included in a call suppression Temporarily skips a contact when using the outbound dialer. list. Learn more.
PING: Performs a ping command to verify IP-level connectivity. Learn more.
PING: Performs a ping command to verify IP-level connectivity. Learn more.
PING: Performs a ping command to verify IP-level connectivity. Learn more.
PING: Performs a ping command to verify IP-level connectivity. Learn more.
PING: Performs a ping command to verify IP-level connectivity. Learn more.
PING: Performs a ping command to verify IP-level connectivity. Learn more.
PING: Performs a ping command to verify IP-level connectivity. Learn more.
PING: Performs a ping command to verify IP-level connectivity. Learn more.
PLACECALL: Dials a new outbound phone call. Learn more.
PLAY: Plays one or more audio files as part of the interaction. Learn more.
PLAYLOG: Plays a WAV file that only the contact can hear. You can choose the starting point and play time. Learn more.
PLAYMESSAGEWITHAMD: Allows for more intelligent message playback of messages during agentless Contacts made without a live agent for tasks such as one-way delivery of information or messages. Personal Connection interactions. Learn more.
POINTS OF CONTACT LIST: An The entry point that an inbound contact uses to initiate an interaction, such as a phone number or email address. (POCs) on the current business unit. It can also retrieve the properties of a given POC. Learn more.
POINTS OF CONTACT LIST: An The entry point that an inbound contact uses to initiate an interaction, such as a phone number or email address. (POCs) on the current business unit. It can also retrieve the properties of a given POC. Learn more.
POINTS OF CONTACT LIST: An The entry point that an inbound contact uses to initiate an interaction, such as a phone number or email address. (POCs) on the current business unit. It can also retrieve the properties of a given POC. Learn more.
POINTS OF CONTACT LIST: An The entry point that an inbound contact uses to initiate an interaction, such as a phone number or email address. (POCs) on the current business unit. It can also retrieve the properties of a given POC. Learn more.
POINTS OF CONTACT LIST: An The entry point that an inbound contact uses to initiate an interaction, such as a phone number or email address. (POCs) on the current business unit. It can also retrieve the properties of a given POC. Learn more.
POINTS OF CONTACT LIST: An The entry point that an inbound contact uses to initiate an interaction, such as a phone number or email address. (POCs) on the current business unit. It can also retrieve the properties of a given POC. Learn more.
POINTS OF CONTACT LIST: An The entry point that an inbound contact uses to initiate an interaction, such as a phone number or email address. (POCs) on the current business unit. It can also retrieve the properties of a given POC. Learn more.
POINTS OF CONTACT LIST: An The entry point that an inbound contact uses to initiate an interaction, such as a phone number or email address. (POCs) on the current business unit. It can also retrieve the properties of a given POC. Learn more.
POPURL: Opens a webpage URL. You can configure the location and styling of the panel that pops the webpage. Learn more.
POPURL: Opens a webpage URL. You can configure the location and styling of the panel that pops the webpage. Learn more.
POPURL: Opens a webpage URL. You can configure the location and styling of the panel that pops the webpage. Learn more.
POPURL: Opens a webpage URL. You can configure the location and styling of the panel that pops the webpage. Learn more.
POPURL: Opens a webpage URL. You can configure the location and styling of the panel that pops the webpage. Learn more.
POPURL: Opens a webpage URL. You can configure the location and styling of the panel that pops the webpage. Learn more.
POPURL: Opens a webpage URL. You can configure the location and styling of the panel that pops the webpage. Learn more.
POPURL: Opens a webpage URL. You can configure the location and styling of the panel that pops the webpage. Learn more.
POST A NOTE TO CUSTOMER CARD: Adds a note to the customer card. Learn more.
PULLAGENT: Pulls an agent from a specified ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. to take an inbound call. Learn more.
PULLAGENT: Pulls an agent from a specified ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. to take an inbound call. Learn more.
PULLAGENT: Pulls an agent from a specified ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. to take an inbound call. Learn more.
PULLAGENT: Pulls an agent from a specified ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. to take an inbound call. Learn more.
PULLAGENT: Pulls an agent from a specified ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. to take an inbound call. Learn more.
PULLAGENT: Pulls an agent from a specified ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. to take an inbound call. Learn more.
PULLAGENT: Pulls an agent from a specified ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. to take an inbound call. Learn more.
PULL OutBound AGENT: Pulls an agent from a specified outbound Personal Connection ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. to take an inbound call. Learn more.
PUSHURL: Opens a web page on a chat contact's computer.
PUTVALUE: Stores and retrieves data in a CXone Mpower database table to make it accessible to other scripts and contacts. Learn more.
PUTVALUE: Stores and retrieves data in a CXone Mpower database table to make it accessible to other scripts and contacts. Learn more.
PUTVALUE: Stores and retrieves data in a CXone Mpower database table to make it accessible to other scripts and contacts. Learn more.
PUTVALUE: Stores and retrieves data in a CXone Mpower database table to make it accessible to other scripts and contacts. Learn more.
PUTVALUE: Stores and retrieves data in a CXone Mpower database table to make it accessible to other scripts and contacts. Learn more.
PUTVALUE: Stores and retrieves data in a CXone Mpower database table to make it accessible to other scripts and contacts. Learn more.
PUTVALUE: Stores and retrieves data in a CXone Mpower database table to make it accessible to other scripts and contacts. Learn more.
PUTVALUE: Stores and retrieves data in a CXone Mpower database table to make it accessible to other scripts and contacts. Learn more.
QUEMSG: Allows you to send a message to chat contacts to let them know their position in the chat queue.
QUERYCALLBACK: Checks for duplicate queued callback Holds a customer's place in queue and automatically calls the customer when they move to the front of the queue. contacts that have the same phone number and ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. combination.Learn more.
QUEUECALLBACK: Allows contacts to go straight to the IVR Interactive Voice Response. Automated phone menu contacts use via voice or key inputs to obtain information, route an inbound voice call, or both. queue. This action is a variation of the CALLBACK
QUEUEVM: Queues a recorded audio file to an ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. or a specific agent so that agents can handle the recorded messages while still effectively handling other contacts. Learn more.
QUEUEVM: Queues a recorded audio file to an ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. or a specific agent so that agents can handle the recorded messages while still effectively handling other contacts. Learn more.
QUEUEVM: Queues a recorded audio file to an ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. or a specific agent so that agents can handle the recorded messages while still effectively handling other contacts. Learn more.
QUEUEVM: Queues a recorded audio file to an ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. or a specific agent so that agents can handle the recorded messages while still effectively handling other contacts. Learn more.
QUEUEVM: Queues a recorded audio file to an ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. or a specific agent so that agents can handle the recorded messages while still effectively handling other contacts. Learn more.
QUEUEVM: Queues a recorded audio file to an ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. or a specific agent so that agents can handle the recorded messages while still effectively handling other contacts. Learn more.
QUEUEVM: Queues a recorded audio file to an ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. or a specific agent so that agents can handle the recorded messages while still effectively handling other contacts. Learn more.
QUEUEWI: Generates new work item Customizable method of delivering contacts to an agent via Studio scripts. contacts from an external system, typically for routing to an agent. Learn more.
QUEUEWI: Generates new work item Customizable method of delivering contacts to an agent via Studio scripts. contacts from an external system, typically for routing to an agent. Learn more.
QUEUEWI: Generates new work item Customizable method of delivering contacts to an agent via Studio scripts. contacts from an external system, typically for routing to an agent. Learn more.
READFILE: Reads data from a file into a local variable. Learn more.
READFILE: Reads data from a file into a local variable. Learn more.
READFILE: Reads data from a file into a local variable. Learn more.
READFILE: Reads data from a file into a local variable. Learn more.
READFILE: Reads data from a file into a local variable. Learn more.
READFILE: Reads data from a file into a local variable. Learn more.
READFILE: Reads data from a file into a local variable. Learn more.
RECORDAGENTONLY: Records only the agent side of a phone interaction as an MP3 file. Learn more.
RECORD: Records a caller's voice in WAV file format for playback purposes, mostly for voicemail applications. Learn more.
REMFIELD: Renames a field member from a delimited string array separated by a pipe symbol (|). Learn more.
REMFIELD: Renames a field member from a delimited string array separated by a pipe symbol (|). Learn more.
REMFIELD: Renames a field member from a delimited string array separated by a pipe symbol (|). Learn more.
REMFIELD: Renames a field member from a delimited string array separated by a pipe symbol (|). Learn more.
REMFIELD: Renames a field member from a delimited string array separated by a pipe symbol (|). Learn more.
REMFIELD: Renames a field member from a delimited string array separated by a pipe symbol (|). Learn more.
REMFIELD: Renames a field member from a delimited string array separated by a pipe symbol (|). Learn more.
REMFIELD: Renames a field member from a delimited string array separated by a pipe symbol (|). Learn more.
REMFOLDER: Removes a folder from your CXone Mpower business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
REMFOLDER: Removes a folder from your CXone Mpower business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
REMFOLDER: Removes a folder from your CXone Mpower business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
REMFOLDER: Removes a folder from your CXone Mpower business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
REMFOLDER: Removes a folder from your CXone Mpower business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
REMFOLDER: Removes a folder from your CXone Mpower business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
REMFOLDER: Removes a folder from your CXone Mpower business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
REMFOLDER: Removes a folder from your CXone Mpower business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
REMOVE PROSPECTS: Removes prospective contacts from a Personal Connection ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge.. Learn more.
REMVALUE: Removes a specific list value that was previously stored using the
REMVALUE: Removes a specific list value that was previously stored using the
REMVALUE: Removes a specific list value that was previously stored using the
REMVALUE: Removes a specific list value that was previously stored using the
REMVALUE: Removes a specific list value that was previously stored using the
REMVALUE: Removes a specific list value that was previously stored using the
REMVALUE: Removes a specific list value that was previously stored using the
REMVALUE: Removes a specific list value that was previously stored using the
RENAME: Changes the name of an existing file. Learn more.
RENAME: Changes the name of an existing file. Learn more.
RENAME: Changes the name of an existing file. Learn more.
RENAME: Changes the name of an existing file. Learn more.
RENAME: Changes the name of an existing file. Learn more.
RENAME: Changes the name of an existing file. Learn more.
RENAME: Changes the name of an existing file. Learn more.
RENAME: Changes the name of an existing file. Learn more.
REPLY: Automatically sends a reply message to the email sender. Learn more.
REQAGENT: Requests an agent with a specific ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. to handle an active contact. Learn more.
REQAGENT: Requests an agent with a specific ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. to handle an active contact. Learn more.
REQAGENT: Requests an agent with a specific ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. to handle an active contact. Learn more.
REQAGENT: Requests an agent with a specific ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. to handle an active contact. Learn more.
REQAGENT: Requests an agent with a specific ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. to handle an active contact. Learn more.
REQAGENT: Requests an agent with a specific ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. to handle an active contact. Learn more.
REQAGENT: Requests an agent with a specific ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. to handle an active contact. Learn more.
REQAGENT DIGITAL: Requests an agent that has a specific digital skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. to handle an active contact. Learn more.
RESKILL: Allows for a contact to be assigned to a different skill by the script itself, without agent intervention. Learn more.
RETURN: Completes the subscript triggered by Runsub in another script. Learn more.
RETURN: Completes the subscript triggered by Runsub in another script. Learn more.
RETURN: Completes the subscript triggered by Runsub in another script. Learn more.
RETURN: Completes the subscript triggered by Runsub in another script. Learn more.
RETURN: Completes the subscript triggered by Runsub in another script. Learn more.
RETURN: Completes the subscript triggered by Runsub in another script. Learn more.
RETURN: Completes the subscript triggered by Runsub in another script. Learn more.
RETURN: Completes the subscript triggered by Runsub in another script. Learn more.
RUNAPP: Initiates custom functionality from the script, specifically launching a form, webpage, or application. Learn more.
RUNAPP: Initiates custom functionality from the script, specifically launching a form, webpage, or application. Learn more.
RUNAPP: Initiates custom functionality from the script, specifically launching a form, webpage, or application. Learn more.
RUNAPP: Initiates custom functionality from the script, specifically launching a form, webpage, or application. Learn more.
RUNAPP: Initiates custom functionality from the script, specifically launching a form, webpage, or application. Learn more.
RUNAPP: Initiates custom functionality from the script, specifically launching a form, webpage, or application. Learn more.
RUNSCRIPT: Continues script execution to a new script as if it were an extension of the calling script. Learn more.
RUNSCRIPT: Continues script execution to a new script as if it were an extension of the calling script. Learn more.
RUNSCRIPT: Continues script execution to a new script as if it were an extension of the calling script. Learn more.
RUNSCRIPT: Continues script execution to a new script as if it were an extension of the calling script. Learn more.
RUNSCRIPT: Continues script execution to a new script as if it were an extension of the calling script. Learn more.
RUNSCRIPT: Continues script execution to a new script as if it were an extension of the calling script. Learn more.
RUNSCRIPT: Continues script execution to a new script as if it were an extension of the calling script. Learn more.
RUNSUB: Calls a subscript, which runs and then uses the
RUNSUB: Calls a subscript, which runs and then uses the
RUNSUB: Calls a subscript, which runs and then uses the
RUNSUB: Calls a subscript, which runs and then uses the
RUNSUB: Calls a subscript, which runs and then uses the
RUNSUB: Calls a subscript, which runs and then uses the
RUNSUB: Calls a subscript, which runs and then uses the
RUNSUB: Calls a subscript, which runs and then uses the
SAVE VARIABLE: Transfers customer defined variables from their calling scripts to their
SAVE VARIABLE: Transfers customer defined variables from their calling scripts to their
SAVE VARIABLE: Transfers customer defined variables from their calling scripts to their
SAVE VARIABLE: Transfers customer defined variables from their calling scripts to their
SAVE VARIABLE: Transfers customer defined variables from their calling scripts to their
SAVE VARIABLE: Transfers customer defined variables from their calling scripts to their
SAVE VARIABLE: Transfers customer defined variables from their calling scripts to their
SCHEDULE CALLBACK: An
SCHEDULE CALLBACK: An
SCHEDULE CALLBACK: An
SCHEDULE CALLBACK: An
SCHEDULE CALLBACK: An
SCHEDULE CALLBACK: An
SCHEDULE CALLBACK: An
SCRIPTCOUNT: Returns the total number of scripts currently running in a CXone Mpower system. Learn more.
SCRIPTCOUNT: Returns the total number of scripts currently running in a CXone Mpower system. Learn more.
SCRIPTCOUNT: Returns the total number of scripts currently running in a CXone Mpower system. Learn more.
SCRIPTCOUNT: Returns the total number of scripts currently running in a CXone Mpower system. Learn more.
SCRIPTCOUNT: Returns the total number of scripts currently running in a CXone Mpower system. Learn more.
SCRIPTCOUNT: Returns the total number of scripts currently running in a CXone Mpower system. Learn more.
SCRIPTCOUNT: Returns the total number of scripts currently running in a CXone Mpower system. Learn more.
SENDEMAIL: Takes all of the pieces of the structured variable and then builds and sends the email. Learn more.
SENDEMAIL: Takes all of the pieces of the structured variable and then builds and sends the email. Learn more.
SENDFILE: Transfers files via the internet to a remote server via FTP or SFTP protocols. Learn more.
SENDFILE: Transfers files via the internet to a remote server via FTP or SFTP protocols. Learn more.
SENDFILE: Transfers files via the internet to a remote server via FTP or SFTP protocols. Learn more.
SENDFILE: Transfers files via the internet to a remote server via FTP or SFTP protocols. Learn more.
SENDFILE: Transfers files via the internet to a remote server via FTP or SFTP protocols. Learn more.
SENDFILE: Transfers files via the internet to a remote server via FTP or SFTP protocols. Learn more.
SENDFILE: Transfers files via the internet to a remote server via FTP or SFTP protocols. Learn more.
SEND UNIVERSAL TEXT: For digital Any channel, contact, or skill associated with Digital Experience. channels with ACD, this action can be used to include a message in an SMS interaction. Learn more.
SENDSIPINFO: Sends custom messages between scripts or to other SIP Protocol used for signaling and controlling multimedia communication sessions such as voice and video calls. compliant systems. Learn more.
SETAGENT: Programmatically changes an agent's current state The availability status of an agent.. Learn more.
SETAGENT: Programmatically changes an agent's current state The availability status of an agent.. Learn more.
SETAGENT: Programmatically changes an agent's current state The availability status of an agent.. Learn more.
SETAGENT: Programmatically changes an agent's current state The availability status of an agent.. Learn more.
SETAGENT: Programmatically changes an agent's current state The availability status of an agent.. Learn more.
SETAGENT: Programmatically changes an agent's current state The availability status of an agent.. Learn more.
SETAGENT: Programmatically changes an agent's current state The availability status of an agent.. Learn more.
SET AGENT STATE: Sets the state of the agent who owns the session specified by the SessionId property. Learn more.
SET AGENT STATE: Sets the state of the agent who owns the session specified by the SessionId property. Learn more.
SET AGENT STATE: Sets the state of the agent who owns the session specified by the SessionId property. Learn more.
SET AGENT STATE: Sets the state of the agent who owns the session specified by the SessionId property. Learn more.
SET AGENT STATE: Sets the state of the agent who owns the session specified by the SessionId property. Learn more.
SET AGENT STATE: Sets the state of the agent who owns the session specified by the SessionId property. Learn more.
SET AGENT STATE: Sets the state of the agent who owns the session specified by the SessionId property. Learn more.
SETDISPOSITION: Specifies the disposition Result assigned by the agent or system at the end of a voice (disposition) or digital (status) interaction. of Personal Connection outbound phone calls. Learn more.
SETDISPOSITION: Specifies the disposition Result assigned by the agent or system at the end of a voice (disposition) or digital (status) interaction. of Personal Connection outbound phone calls. Learn more.
SETDISPOSITION: Specifies the disposition Result assigned by the agent or system at the end of a voice (disposition) or digital (status) interaction. of Personal Connection outbound phone calls. Learn more.
SETDISPOSITION: Specifies the disposition Result assigned by the agent or system at the end of a voice (disposition) or digital (status) interaction. of Personal Connection outbound phone calls. Learn more.
SETDISPOSITION: Specifies the disposition Result assigned by the agent or system at the end of a voice (disposition) or digital (status) interaction. of Personal Connection outbound phone calls. Learn more.
SETDISPOSITION: Specifies the disposition Result assigned by the agent or system at the end of a voice (disposition) or digital (status) interaction. of Personal Connection outbound phone calls. Learn more.
SETDISPOSITION: Specifies the disposition Result assigned by the agent or system at the end of a voice (disposition) or digital (status) interaction. of Personal Connection outbound phone calls. Learn more.
SETLABEL: Changes the labels seen in the chat and phone interfaces in MAX. Learn more.
SETLABEL: Changes the labels seen in the chat and phone interfaces in MAX. Learn more.
SETLABEL: Changes the labels seen in the chat and phone interfaces in MAX. Learn more.
SETLABEL: Changes the labels seen in the chat and phone interfaces in MAX. Learn more.
SETLABEL: Changes the labels seen in the chat and phone interfaces in MAX. Learn more.
SETLABEL: Changes the labels seen in the chat and phone interfaces in MAX. Learn more.
SETLABEL: Changes the labels seen in the chat and phone interfaces in MAX. Learn more.
SETSECURITYUSER: Provides secure access to the CXone Mpower platform for
SETSECURITYUSER: Provides secure access to the CXone Mpower platform for
SETSECURITYUSER: Provides secure access to the CXone Mpower platform for
SETSECURITYUSER: Provides secure access to the CXone Mpower platform for
SETSECURITYUSER: Provides secure access to the CXone Mpower platform for
SETSECURITYUSER: Provides secure access to the CXone Mpower platform for
SETSECURITYUSER: Provides secure access to the CXone Mpower platform for
SETSECURITYUSER: Provides secure access to the CXone Mpower platform for
SET TRANSCRIPT CODE: Associates a transport code with a Work Item script to enable the SMS Transcripts to be reportable in Data Download. Learn more.
SIGNAL: Communicates with another script by triggering the
SIGNAL: Communicates with another script by triggering the
SIGNAL: Communicates with another script by triggering the
SIGNAL: Communicates with another script by triggering the
SIGNAL: Communicates with another script by triggering the
SIGNAL: Communicates with another script by triggering the
SIGNAL: Communicates with another script by triggering the
SIPGETHEADER: Allows scripts and the Protocol used for signaling and controlling multimedia communication sessions such as voice and video calls. carriers via SIP headers. Learn more.
Protocol used for signaling and controlling multimedia communication sessions such as voice and video calls. carriers via SIP headers. Learn more.
SIPXFERPUTHD: Allows additions to be made to the SIP header of a call prior to a transfer or blind transfer. Use with the BLINDXFER
SKILLs LIST: An
SKILLs LIST: An
SKILLs LIST: An
SKILLs LIST: An
SKILLs LIST: An
SKILLs LIST: An
SKILLs LIST: An
SENDSMSPAYLOAD: For digital channels with ACD, this action manages the framework in which an SMS interaction is handled. Learn more.
SENDSMSPAYLOAD: For digital channels with ACD, this action manages the framework in which an SMS interaction is handled. Learn more.
SENDSMSPAYLOAD: For digital channels with ACD, this action manages the framework in which an SMS interaction is handled. Learn more.
SENDSMSPAYLOAD: For digital channels with ACD, this action manages the framework in which an SMS interaction is handled. Learn more.
SENDSMSPAYLOAD: For digital channels with ACD, this action manages the framework in which an SMS interaction is handled. Learn more.
SENDSMSPAYLOAD: For digital channels with ACD, this action manages the framework in which an SMS interaction is handled. Learn more.
SENDSMSPAYLOAD: For digital channels with ACD, this action manages the framework in which an SMS interaction is handled. Learn more.
SNIPPET: Allows you to add custom code to your script. Learn more.
SNIPPET: Allows you to add custom code to your script. Learn more.
SNIPPET: Allows you to add custom code to your script. Learn more.
SNIPPET: Allows you to add custom code to your script. Learn more.
SNIPPET: Allows you to add custom code to your script. Learn more.
SNIPPET: Allows you to add custom code to your script. Learn more.
SNIPPET: Allows you to add custom code to your script. Learn more.
SNIPPET: Allows you to add custom code to your script. Learn more.
SORT: Re-orders the elements of an array separated by a default pipe delimiter (|) in alphabetical, numerical, ascending, or descending order. Learn more.
SORT: Re-orders the elements of an array separated by a default pipe delimiter (|) in alphabetical, numerical, ascending, or descending order. Learn more.
SORT: Re-orders the elements of an array separated by a default pipe delimiter (|) in alphabetical, numerical, ascending, or descending order. Learn more.
SORT: Re-orders the elements of an array separated by a default pipe delimiter (|) in alphabetical, numerical, ascending, or descending order. Learn more.
SORT: Re-orders the elements of an array separated by a default pipe delimiter (|) in alphabetical, numerical, ascending, or descending order. Learn more.
SORT: Re-orders the elements of an array separated by a default pipe delimiter (|) in alphabetical, numerical, ascending, or descending order. Learn more.
SORT: Re-orders the elements of an array separated by a default pipe delimiter (|) in alphabetical, numerical, ascending, or descending order. Learn more.
SORT: Re-orders the elements of an array separated by a default pipe delimiter (|) in alphabetical, numerical, ascending, or descending order. Learn more.
SPAWN: Fires off a one-time wake-up call for a different script. Learn more.
SPAWN: Fires off a one-time wake-up call for a different script. Learn more.
SPAWN: Fires off a one-time wake-up call for a different script. Learn more.
SPAWN: Fires off a one-time wake-up call for a different script. Learn more.
SPAWN: Fires off a one-time wake-up call for a different script. Learn more.
SPAWN: Fires off a one-time wake-up call for a different script. Learn more.
SPAWN: Fires off a one-time wake-up call for a different script. Learn more.
SQLCLOSE: Closes an active multi-row dataset initiated with
SQLCLOSE: Closes an active multi-row dataset initiated with
SQLCLOSE: Closes an active multi-row dataset initiated with
SQLCLOSE: Closes an active multi-row dataset initiated with
SQLCLOSE: Closes an active multi-row dataset initiated with
SQLCLOSE: Closes an active multi-row dataset initiated with
SQLCLOSE: Closes an active multi-row dataset initiated with
SQLCURSOR: Submits a SQL (Structured Query Language) statement to a database server and returns a multi-row result. Learn more.
SQLCURSOR: Submits a SQL (Structured Query Language) statement to a database server and returns a multi-row result. Learn more.
SQLCURSOR: Submits a SQL (Structured Query Language) statement to a database server and returns a multi-row result. Learn more.
SQLCURSOR: Submits a SQL (Structured Query Language) statement to a database server and returns a multi-row result. Learn more.
SQLCURSOR: Submits a SQL (Structured Query Language) statement to a database server and returns a multi-row result. Learn more.
SQLCURSOR: Submits a SQL (Structured Query Language) statement to a database server and returns a multi-row result. Learn more.
SQLCURSOR: Submits a SQL (Structured Query Language) statement to a database server and returns a multi-row result. Learn more.
SQLEXEC: Submits a SQL (Structured Query Language) statement to a database server for the purposes of updating or inserting a record. Learn more.
SQLEXEC: Submits a SQL (Structured Query Language) statement to a database server for the purposes of updating or inserting a record. Learn more.
SQLEXEC: Submits a SQL (Structured Query Language) statement to a database server for the purposes of updating or inserting a record. Learn more.
SQLEXEC: Submits a SQL (Structured Query Language) statement to a database server for the purposes of updating or inserting a record. Learn more.
SQLEXEC: Submits a SQL (Structured Query Language) statement to a database server for the purposes of updating or inserting a record. Learn more.
SQLEXEC: Submits a SQL (Structured Query Language) statement to a database server for the purposes of updating or inserting a record. Learn more.
SQLEXEC: Submits a SQL (Structured Query Language) statement to a database server for the purposes of updating or inserting a record. Learn more.
SQLQUERY: Runs a SQL statement against a database connector source and returns a dynamic data object. Learn more.
SQLQUERY: Runs a SQL statement against a database connector source and returns a dynamic data object. Learn more.
SQLQUERY: Runs a SQL statement against a database connector source and returns a dynamic data object. Learn more.
SQLQUERY: Runs a SQL statement against a database connector source and returns a dynamic data object. Learn more.
SQLQUERY: Runs a SQL statement against a database connector source and returns a dynamic data object. Learn more.
SQLQUERY: Runs a SQL statement against a database connector source and returns a dynamic data object. Learn more.
SQLQUERY: Runs a SQL statement against a database connector source and returns a dynamic data object. Learn more.
SQLSELECT: Submits a SQL (Structured Query Language) statement to a database server and returns a single result. Learn more.
SQLSELECT: Submits a SQL (Structured Query Language) statement to a database server and returns a single result. Learn more.
SQLSELECT: Submits a SQL (Structured Query Language) statement to a database server and returns a single result. Learn more.
SQLSELECT: Submits a SQL (Structured Query Language) statement to a database server and returns a single result. Learn more.
SQLSELECT: Submits a SQL (Structured Query Language) statement to a database server and returns a single result. Learn more.
SQLSELECT: Submits a SQL (Structured Query Language) statement to a database server and returns a single result. Learn more.
SQLSELECT: Submits a SQL (Structured Query Language) statement to a database server and returns a single result. Learn more.
SQLTABLE: Submits a SQL (Structured Query Language) statement to a database server and returns a multi-row result. Learn more.
SQLTABLE: Submits a SQL (Structured Query Language) statement to a database server and returns a multi-row result. Learn more.
SQLTABLE: Submits a SQL (Structured Query Language) statement to a database server and returns a multi-row result. Learn more.
SQLTABLE: Submits a SQL (Structured Query Language) statement to a database server and returns a multi-row result. Learn more.
SQLTABLE: Submits a SQL (Structured Query Language) statement to a database server and returns a multi-row result. Learn more.
SQLTABLE: Submits a SQL (Structured Query Language) statement to a database server and returns a multi-row result. Learn more.
SQLTABLE: Submits a SQL (Structured Query Language) statement to a database server and returns a multi-row result. Learn more.
STARTSCRNRECORDING: Starts screen recording of an agent's desktop. Learn more.
Stop: Stops a script when it's no longer needed, such as after processing an event. It does not terminate a contact. Learn more.
Stop: Stops a script when it's no longer needed, such as after processing an event. It does not terminate a contact. Learn more.
Stop: Stops a script when it's no longer needed, such as after processing an event. It does not terminate a contact. Learn more.
Stop: Stops a script when it's no longer needed, such as after processing an event. It does not terminate a contact. Learn more.
Stop: Stops a script when it's no longer needed, such as after processing an event. It does not terminate a contact. Learn more.
Stop: Stops a script when it's no longer needed, such as after processing an event. It does not terminate a contact. Learn more.
Stop: Stops a script when it's no longer needed, such as after processing an event. It does not terminate a contact. Learn more.
STOPLOG: Stops call or chat logging before a conversation has ended. Learn more.
STOPLOG: Stops call or chat logging before a conversation has ended. Learn more.
STOPLOG: Stops call or chat logging before a conversation has ended. Learn more.
STOPLOG: Stops call or chat logging before a conversation has ended. Learn more.
STOPLOG: Stops call or chat logging before a conversation has ended. Learn more.
STOPLOG: Stops call or chat logging before a conversation has ended. Learn more.
STOPLOG: Stops call or chat logging before a conversation has ended. Learn more.
STOPSCRNRECORD: Stops screen recording of an agent's desktop. Learn more.
STOREMSG: Turns the storage of chat transcripts off or back on.
SUPPRESSCALL: Informs the calling script that the outbound call should not be made and dispositions Result assigned by the agent or system at the end of a voice (disposition) or digital (status) interaction. the call accordingly. Learn more.
TERMINATE AGENT SESSION: An
TERMINATE AGENT SESSION: An
TERMINATE AGENT SESSION: An
TERMINATE AGENT SESSION: An
TERMINATE AGENT SESSION: An
TERMINATE AGENT SESSION: An
TERMINATE AGENT SESSION: An
TEXTBOT EXCHANGE: Integrates a self-service virtual agent A software application that handles customer interactions in place of a live human agent. with chat scripts. Works with Virtual Agent Hub. Learn more.
TEXTBOT EXCHANGE: Integrates a self-service virtual agent A software application that handles customer interactions in place of a live human agent. with chat scripts. Works with Virtual Agent Hub. Learn more.
TEXTBOT EXCHANGE: Integrates a self-service virtual agent A software application that handles customer interactions in place of a live human agent. with chat scripts. Works with Virtual Agent Hub. Learn more.
TEXTBOT EXCHANGE: Integrates a self-service virtual agent A software application that handles customer interactions in place of a live human agent. with chat scripts. Works with Virtual Agent Hub. Learn more.
TEXTMSG: Sends a plain text message to a chat contact, the live agent, or both. Learn more.
TEXTMSG DIGITAL: Sends a text-based message to the contact. Learn more.
TIMEZONE: Sets the time zone that is used in the script. Learn more.
TIMEZONE: Sets the time zone that is used in the script. Learn more.
TIMEZONE: Sets the time zone that is used in the script. Learn more.
TIMEZONE: Sets the time zone that is used in the script. Learn more.
TIMEZONE: Sets the time zone that is used in the script. Learn more.
TIMEZONE: Sets the time zone that is used in the script. Learn more.
TIMEZONE: Sets the time zone that is used in the script. Learn more.
TRANSFER: Directs an existing call to an alternate phone number outside the CXone Mpower system. Learn more.
TYPING INDICATOR: Displays a visual indication that the agent is typing, such as bouncing dots, to the contact The person interacting with an agent, IVR, or bot in your contact center.. Learn more.
UNLINK: Disconnects parties that are in a two-party conversation. Learn more.
UNLINKAGENT: Disconnects the agent station from the contact in CXone Mpower but keeps the agent leg The portion of an interaction that takes place between CXone Mpower and the agent. connected to the call. Learn more.
UPDATECONTACT: Updates a contact's priority and proficiency ranges
UPDATECONTACT: Updates a contact's priority and proficiency ranges
UPDATECONTACT: Updates a contact's priority and proficiency ranges
UPDATECONTACT: Updates a contact's priority and proficiency ranges
UPDATECONTACT: Updates a contact's priority and proficiency ranges
UPDATE CONTACT DIGITAL: Updates a contact's priority and proficiency ranges
UPDATE CUSTOM FIELD: Updates the value of a custom field in a contact or digital Any channel, contact, or skill associated with Digital Experience. customer card. Learn more.
UPDATE DIGITAL CONTACT STATUS: Updates the status of a digital contact. Learn more.
UPDATESKILL: Synchronizes the ACD skills Used to automate delivery of interactions based on agent skills, abilities, and knowledge. data with the skills fields in CXone Mpower, and to start and stop skills. Learn more.
UPDATESKILL: Synchronizes the ACD skills Used to automate delivery of interactions based on agent skills, abilities, and knowledge. data with the skills fields in CXone Mpower, and to start and stop skills. Learn more.
UPDATESKILL: Synchronizes the ACD skills Used to automate delivery of interactions based on agent skills, abilities, and knowledge. data with the skills fields in CXone Mpower, and to start and stop skills. Learn more.
UPDATESKILL: Synchronizes the ACD skills Used to automate delivery of interactions based on agent skills, abilities, and knowledge. data with the skills fields in CXone Mpower, and to start and stop skills. Learn more.
UPDATESKILL: Synchronizes the ACD skills Used to automate delivery of interactions based on agent skills, abilities, and knowledge. data with the skills fields in CXone Mpower, and to start and stop skills. Learn more.
UPDATESKILL: Synchronizes the ACD skills Used to automate delivery of interactions based on agent skills, abilities, and knowledge. data with the skills fields in CXone Mpower, and to start and stop skills. Learn more.
UPDATESKILL: Synchronizes the ACD skills Used to automate delivery of interactions based on agent skills, abilities, and knowledge. data with the skills fields in CXone Mpower, and to start and stop skills. Learn more.
USES: Adds a reference to a Web Service DLL to the script. Learn more.
USES: Adds a reference to a Web Service DLL to the script. Learn more.
USES: Adds a reference to a Web Service DLL to the script. Learn more.
USES: Adds a reference to a Web Service DLL to the script. Learn more.
USES: Adds a reference to a Web Service DLL to the script. Learn more.
USES: Adds a reference to a Web Service DLL to the script. Learn more.
USES: Adds a reference to a Web Service DLL to the script. Learn more.
UTCTOLOCAL: Converts the Coordinated Universal Time (UTC) to the local time based on the time zone. Learn more.
UTCTOLOCAL: Converts the Coordinated Universal Time (UTC) to the local time based on the time zone. Learn more.
UTCTOLOCAL: Converts the Coordinated Universal Time (UTC) to the local time based on the time zone. Learn more.
UTCTOLOCAL: Converts the Coordinated Universal Time (UTC) to the local time based on the time zone. Learn more.
UTCTOLOCAL: Converts the Coordinated Universal Time (UTC) to the local time based on the time zone. Learn more.
UTCTOLOCAL: Converts the Coordinated Universal Time (UTC) to the local time based on the time zone. Learn more.
UTCTOLOCAL: Converts the Coordinated Universal Time (UTC) to the local time based on the time zone. Learn more.
VOICEBIO AUTHENTICATION: Sends audio to the voice biometric provider to authenticate the contact. Works with Voice Biometrics Hub. Learn more.
VOICEBIO ENROLLMENT: Sends contact The person interacting with an agent, IVR, or bot in your contact center. audio to the voice biometric provider during the enrollment process. Works with Voice Biometrics Hub. Learn more.
VOICEBOT EXCHANGE: Integrates a self-service virtual agent A software application that handles customer interactions in place of a live human agent. with voice scripts. Works with Virtual Agent Hub. Learn more.
VOICEPARAMS: Defines TTS Allows users to enter recorded prompts as text and use a computer-generated voice to speak the content. and ASR Automatic Speech Recognition. Allows contacts to respond to prompts by speaking, pressing phone keys, or both. settings, such as the voice and language. Used only with native Studio TTS. Learn more.
WAIT: Adds a pause to the script. Learn more.
WAIT: Adds a pause to the script. Learn more.
WAIT: Adds a pause to the script. Learn more.
WAIT: Adds a pause to the script. Learn more.
WAIT: Adds a pause to the script. Learn more.
WAIT: Adds a pause to the script. Learn more.
WAIT: Adds a pause to the script. Learn more.
WAIT: Adds a pause to the script. Learn more.
WEBLINK: Publishes a file on the CXone Mpower web server and returns a URL to that file. Learn more.
WEBLINK: Publishes a file on the CXone Mpower web server and returns a URL to that file. Learn more.
WEBLINK: Publishes a file on the CXone Mpower web server and returns a URL to that file. Learn more.
WEBLINK: Publishes a file on the CXone Mpower web server and returns a URL to that file. Learn more.
WEBLINK: Publishes a file on the CXone Mpower web server and returns a URL to that file. Learn more.
WEBLINK: Publishes a file on the CXone Mpower web server and returns a URL to that file. Learn more.
WEBLINK: Publishes a file on the CXone Mpower web server and returns a URL to that file. Learn more.
WEBLINK: Publishes a file on the CXone Mpower web server and returns a URL to that file. Learn more.
WHISPER: Plays a custom message to the contact, agent, or both during an interaction. Learn more.
WORKFLOW DATA: Provides access to a workflow data profile that is created either through the CXone Mpowerplatform or with APIs. Learn more.
WORKFLOW DATA: Provides access to a workflow data profile that is created either through the CXone Mpowerplatform or with APIs. Learn more.
WORKFLOW DATA: Provides access to a workflow data profile that is created either through the CXone Mpowerplatform or with APIs. Learn more.
WORKFLOW DATA: Provides access to a workflow data profile that is created either through the CXone Mpowerplatform or with APIs. Learn more.
WORKFLOW DATA: Provides access to a workflow data profile that is created either through the CXone Mpowerplatform or with APIs. Learn more.
WORKFLOW DATA: Provides access to a workflow data profile that is created either through the CXone Mpowerplatform or with APIs. Learn more.
WORKFLOW DATA: Provides access to a workflow data profile that is created either through the CXone Mpowerplatform or with APIs. Learn more.
WORKFLOW DATA: Provides access to a workflow data profile that is created either through the CXone Mpowerplatform or with APIs. Learn more.
Workflow Execute: Triggers a CRM Third-party systems that manage such things as contacts, sales information, support details, and case histories. workflow when triggered by an agent in a CXone Mpower Agentapplication. Learn more.
Workflow Execute: Triggers a CRM Third-party systems that manage such things as contacts, sales information, support details, and case histories. workflow when triggered by an agent in a CXone Mpower Agentapplication. Learn more.
WRITEFILE: Writes custom data to a file, which is then written to the CXone Mpower file server and becomes available for later use. Learn more.
WRITEFILE: Writes custom data to a file, which is then written to the CXone Mpower file server and becomes available for later use. Learn more.
WRITEFILE: Writes custom data to a file, which is then written to the CXone Mpower file server and becomes available for later use. Learn more.
WRITEFILE: Writes custom data to a file, which is then written to the CXone Mpower file server and becomes available for later use. Learn more.
WRITEFILE: Writes custom data to a file, which is then written to the CXone Mpower file server and becomes available for later use. Learn more.
WRITEFILE: Writes custom data to a file, which is then written to the CXone Mpower file server and becomes available for later use. Learn more.
WRITEFILE: Writes custom data to a file, which is then written to the CXone Mpower file server and becomes available for later use. Learn more.
ZIPTONE: Plays a prerecorded message or audio tone to an agent. Learn more.
Actions by Task
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Agent Assist: Connects an agent assist application to CXone Mpower. Works with Agent Assist Hub. Learn more.
Agent Assist: Connects an agent assist application to CXone Mpower. Works with Agent Assist Hub. Learn more.
Agent List: Returns all agents assigned to the business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system., unless in an array containing each agent’s profile information. Learn more.
Agent State: Checks the status of a specific agent. Learn more.
Analytics: Triggers sentiment analysis on email text, evaluating content for positive, negative, neutral, or mixed tones. Learn more.
Askcaller: Requests information from a chat contact. Learn more.
Askcaller Digital: Requests information from a contact using a supported digital Any channel, contact, or skill associated with Digital Experience. direct or private messaging application. Learn more.
ASKCALLER: Requests information from a native CXone Mpower SMS contact.
ASR: Allows you to capture a value provided by a contact and store it in a script variable. Learn more.
ASRALPHANUM: Allows you to capture a string of alphanumeric values provided by a contact and store it in a script variable. Learn more.
ASRCOMPILE: Allows you to compile custom grammar files for use in ASR Automatic Speech Recognition. Allows contacts to respond to prompts by speaking, pressing phone keys, or both.-enabled IVR Interactive Voice Response. Automated phone menu contacts use via voice or key inputs to obtain information, route an inbound voice call, or both. scripts. Learn more.
ASRCURRENCY: Allows you to capture a monetary value provided by a contact and store it in a script variable. Learn more.
ASRDATE: Allows you to capture a date provided by a contact and store it in a script variable. Learn more.
ASRDIGITS: Allows you to capture spoken input as a string of digits and use it to populate a script variable. Learn more.
ASRMENU: Adds a menu of choices from which the user can select while also playing a message. Learn more.
ASRNUMBER: Allows you to capture spoken numeric input as a whole number and use it to populate a script variable. Learn more.
ASRSQL: Allows you to create a custom grammar file from a SQL database used by your organization. Learn more.
ASRTIME: Allows you to capture a time provided by a contact and store it in a script variable. Learn more.
ASRYESNO: Allows you to capture a yes or no response provided by a contact and store it in a script variable. Learn more.
ASSIGN: Assigns a unique value to a user-defined variable. Learn more.
ATTACH: Adds an attachment to the structured variable created with a
ATTACH: Adds an attachment to the structured variable created with a
BLEEPLOG: Records white noise over a portion of a recorded phone call.Learn more.
CALLBACK: Automatically disconnects the current call and reserves the contact's The person interacting with an agent, IVR, or bot in your contact center. place in the queue
CAPTURE: Gathers information from a contact via DTMF Signaling tones that are generated when a contact presses a key on the telephone keypad.. Learn more.
CASE: Allows you to set up multiple custom branches based on the value of the action's Variable property.Learn more.
CC CREATE: Creates a customer card for a non-digital Any channel, contact, or skill associated with Digital Experience. contact. Learn more.
CC Custom FIELDS: Populates custom fields in a customer card with values gathered through an IVR Interactive Voice Response. Automated phone menu contacts use via voice or key inputs to obtain information, route an inbound voice call, or both., CRM Third-party systems that manage such things as contacts, sales information, support details, and case histories. integration, or similar script
CC POST MESSAGE: Provides the option to publish content to a digital customer card as a direct message. Learn more.
ClearList: Empties all values for a given scope previously stored using
cloud TRANSCRIBE: Converts speech into text for use in self-service applications. Works with Transcription Hub. Learn more.
cloud TRANSCRIBE: Converts speech into text for use in self-service applications. Works with Transcription Hub. Learn more.
CLOUD TTS: Adds third-party text-to-speech (TTS) capabilities to the script, such as Google TTS. Works with Cloud TTS Hub. Learn more.
CLOUD TTS: Adds third-party text-to-speech (TTS) capabilities to the script, such as Google TTS. Works with Cloud TTS Hub. Learn more.
CLOUD TTS: Adds third-party text-to-speech (TTS) capabilities to the script, such as Google TTS. Works with Cloud TTS Hub. Learn more.
COMMITMENT: Schedules a callback Holds a customer's place in queue and automatically calls the customer when they move to the front of the queue. from an Interactive Voice Response (IVR Interactive Voice Response. Automated phone menu contacts use via voice or key inputs to obtain information, route an inbound voice call, or both.) or a website. Learn more.
CONCATWAV: Takes two or more WAV files and concatenates, or merges, them into one file. Learn more.
CONFIGURE TRANSCRIPT SUBSCRIPTION: Allows you to use a subscription to a transcription service in your script. Works with Transcription Hub and Subscriptions Hub. Learn more.
CONFIGURE TRANSCRIPT SUBSCRIPTION: Allows you to use a subscription to a transcription service in your script. Works with Transcription Hub and Subscriptions Hub. Learn more.
CONNECT AUTH: Allows you to use authentication details configured in a connection in Integration Hub. Learn more.
CONNECT REQUEST: Executes an Integration Hub request. Learn more.
CONTACT TAKEOVER: Enables a contact to take on the priority Skill-based designation of the importance of contacts that determines delivery order. or place in queue of the original contact that's in a callback Holds a customer's place in queue and automatically calls the customer when they move to the front of the queue. state and releases that contact. Learn more.
CONTINUOUS TRANSCRIPTION: Allows you to use CXone Mpower Continuous Stream Transcription in your Studio scripts. Works with Transcription Hub. Learn more.
CONTINUOUS TRANSCRIPTION: Allows you to use CXone Mpower Continuous Stream Transcription in your Studio scripts. Works with Transcription Hub. Learn more.
COPY: Copies a file to another name within the business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
COUNT AGENTS: Checks the total number of agents in a particular state The availability status of an agent. for a particular ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge.. Learn more.
CREATE CUSTOM FIELD CUSTOMER CARD: Creates a new custom field in the customer card. Learn more.
CREATE CUSTOM FIELD CUSTOMER CARD: Creates a new custom field in the customer card. Learn more.
CREATE PROSPECTs v2: Adds prospective contacts to a Personal Connection campaign. Learn more.
CREATE SOURCE: Creates a prospective contact source (list) through Proactive XS rather than through CXone Mpower. Learn more.
CREATE SOURCE MAP: Creates a legend or map used to interpret data structures between the CXone Mpower system and your CRM Third-party systems that manage such things as contacts, sales information, support details, and case histories.. Learn more.
CREATE USER FIELD: Creates a custom data definition through Proactive XS for CXone Mpower. Learn more.
CUSTOM EVENT: Creates a custom event through which you can deliver unique data as a string to a specific agent. Learn more.
DELETE: Removes a file from your business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
DISCARD: Terminates the script immediately and removes an email from the system. Learn more.
DNC ADD VIA GROUP: Adds a phone number to the DNC group, which an ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. or a business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system. can then reference. Learn more.
DNC ADD VIA SKILL: Adds a phone number to the DNC group through the ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. that is associated to and contributing to the group. Learn more.
DO NOT RECORD: Prevents CXone Mpower or Engage QM Integrated from recording a call. Learn more.
DTMF: Plays the tones generated when pressing a phone's number keys. These tones are known as DTMF Signaling tones that are generated when a contact presses a key on the telephone keypad.. Learn more.
EMAIL: Generates a new email. Learn more.
EMAIL DIGITAL: Generates an email to send through a digital Any channel, contact, or skill associated with Digital Experience. email channel Various voice and digital communication mediums that facilitate customer interactions in a contact center.. Learn more.
END: Terminates a script. Learn more.
END A CONTACT: Ends the active contact ID in the system. Learn more.
END TEXT: For digital Any channel, contact, or skill associated with Digital Experience. channels with ACD, this action terminates an SMS workflow that does not include a
END WI: Ends a work item Customizable method of delivering contacts to an agent via Studio scripts. with a cause code to be used for reporting purposes. Learn more.
ENHANCED WORKFLOW EXECUTE: Allows you to integrate a CRM Third-party systems that manage such things as contacts, sales information, support details, and case histories. with a CXone Mpower Agent application without having to configure a SNIPPET payload. Learn more.
ESTIMATED WAIT TIME: Makes educated estimates on wait time based on historical data for a contact center queue. Learn more.
EXIT: Ends a chat session and disconnects a chat contact. Learn more.
FIELD: Extracts portions of a string based on a separator character known as the delimiter
FILEEXIST: Verifies the existence of a file in your business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system. in the CXone Mpower system. Learn more.
FILEINFO: Retrieves information about a file from the directory and saves it as a variable. Learn more.
FILESIZE: Determines the size of a file in bytes. Learn more.
FOR: A looping statement in an action. FOR enables you to specify the increment and the number of times the loop occurs. Learn more.
FOWARD: Redirects an email message to another recipient. Learn more.
FORWARD EMAIL DIGITAL: Forwards a message using any digital Any channel, contact, or skill associated with Digital Experience. email channel Various voice and digital communication mediums that facilitate customer interactions in a contact center.. Learn more.
GET BOT TRANSCRIPT: Returns transcript of the conversation between a virtual agent and a contact. The meaning or purpose behind what a contact says/types; what the contact wants to communicate or accomplish. information.
GET CUSTOMER DIGITAL: Returns a list of customer data from the customer card in the CRM Third-party systems that manage such things as contacts, sales information, support details, and case histories.. Learn more.
GETLIST: Retrieves values that were previously stored using the
GETPAGE: Retrieves a complete web page and saves it in a variable. Learn more.
GETPROSPECT: Retrieves a prospective contact from the platform as part of Proactive XS. Learn more.
GET RICH MESSAGE: Passes rich message JSON to the digital
GETSKILLINFO: Retrieves information about any or all Personal Connection skills Used to automate delivery of interactions based on agent skills, abilities, and knowledge. in the business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
GET SOURCE MAP: Acquires the existing legend for a given source. Learn more.
GET SOURCES: Retrieves a dynamic data object containing all lists for the business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
GET USER FIELDS: Retrieves a dynamic data file that contains the existing custom data definitions for your business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
GET VALUE: Retrieves a value previously stored using the
GET VOICEBIO RESULT: Receives the response from the voice biometric provider. Works with Voice Biometrics Hub. Learn more.
GET VOICEBIOPRINT STATUS: Checks the voice biometric provider to see if the contact The person interacting with an agent, IVR, or bot in your contact center. is already enrolled. Works with Voice Biometrics Hub. Learn more.
GRYPHON DNC: Provides Do Not Call (DNC) compliance verification for outbound calls. Learn more.
GRYPHON DNC2: Provides Do Not Call (DNC) compliance verification for outbound calls. Learn more.
GRYPHON DNC 3: Provides Do Not Call (DNC) compliance verification for outbound calls.
HANGUP: Terminates an active voice call in a phone script. Learn more.
HTMLTABLE: Parses and extracts data from the variable created by the Getpage
IF: Evaluates an
INDICATE: Allows you to add custom functionality to the agent application. Learn more.
INSFIELD: Inserts a new field into a delimited string list array, separated by a pipe symbol (|). Learn more.
INTERRUPT: Interrupts a contact in order to detect a remote fax machine, allows a caller to send a fax, or to detect DTMF Signaling tones that are generated when a contact presses a key on the telephone keypad. tones dialed by a caller. Learn more.
INTERRUPT V2: Interrupts a contact in order to detect DTMF Signaling tones that are generated when a contact presses a key on the telephone keypad. tones dialed by a caller. Learn more.
IVRLOG: Logs and adds a new press path entry in the pre-built Interactive Voice Response. Automated phone menu contacts use via voice or key inputs to obtain information, route an inbound voice call, or both. Press Path report
LAYDOWN: Determines whether an answering machine or a live person answered a call. Learn more.
LIST: Retrieves a directory listing from the file server. Learn more.
LOCATE: Searches a string for a character or block of text. Learn more.
LOGCALL: Initiates call recording. Learn more.
LOG RECORDING PRO: Starts or stops recordings through CXone Mpower Recording. Learn more.
LOOKUP TABLE: Loads a custom data row from a table defined by an Excel spreadsheet, then stores the values in a dynamic data object. Learn more.
LOOKUP TABLE VARS: Loads a custom data row from a table defined by a worksheet in an Excel spreadsheet, then stores the values as individual script variables. Learn more.
LOOP: Repeats the action or actions connected to the Repeat branch the specified number of times. Learn more.
MCR META DATA: Allows a script to pass metadata into Recording
MCR META DATA: Allows a script to pass metadata into Recording
MESSAGES: Delivers a message to one or more agents in the agent application. Learn more.
MONITOR: Enables a supervisor to listen to a call that is already in progress. Learn more.
MUSIC: Plays a music file for the contact. Learn more.
NEWFOLDER: Creates a new sub-folder in your CXone Mpower business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
ONABANDON: An event action that triggers when the Personal Connection dialer makes a call, the call is answered, but there is no agent available. Learn more.
ONABANDON: An event action that triggers when the Personal Connection dialer makes a call, the call is answered, but there is no agent available. Learn more.
ONANSWER: An event action that performs specific tasks when a contact is answered by a live agent or a called party, for example, when the called party picks up the phone, you can log the contact. Learn more.
ONASSIGNMENT: An event action that creates a new branch in the script when a contact is delivered to a live agent. This includes when a contact is transferred from one live agent to another. Learn more.
ONCHECKIN: A Proactive XS event that executes only when a Personal Connection (PC) Dialer record on a calling list is finalized and is being "checked back in" to the CRM Third-party systems that manage such things as contacts, sales information, support details, and case histories.. Learn more.
ONCHECKIN: A Proactive XS event that executes only when a Personal Connection (PC) Dialer record on a calling list is finalized and is being "checked back in" to the CRM Third-party systems that manage such things as contacts, sales information, support details, and case histories.. Learn more.
ONDATA: Receives data directly from a submitted custom form built with the RUNAPP
ONDISPOSITION: Updates a CRM Third-party systems that manage such things as contacts, sales information, support details, and case histories. system with the disposition Result assigned by the agent or system at the end of a voice (disposition) or digital (status) interaction. outcome of the contact, removing the prospective contact from the Personal Connection platform based on a disposition code. Learn more.
ONDISPOSITION: Updates a CRM Third-party systems that manage such things as contacts, sales information, support details, and case histories. system with the disposition Result assigned by the agent or system at the end of a voice (disposition) or digital (status) interaction. outcome of the contact, removing the prospective contact from the Personal Connection platform based on a disposition code. Learn more.
ONHOLD: An event action that performs specific tasks while a call is on hold, such as playing music or a voice message. Learn more.
ONHOLD: An event action that performs specific tasks while a call is on hold, such as playing music or a voice message. Learn more.
ONMACHINE: An event action that triggers when an outbound call placed by the automated dialer connects to an answering machine. It allows you to create a branch for actions taken when this happens. Requires Personal Connection. Learn more.
ONMACHINE: An event action that triggers when an outbound call placed by the automated dialer connects to an answering machine. It allows you to create a branch for actions taken when this happens. Requires Personal Connection. Learn more.
ONPAGEOPEN: Transitions an agent through a series of screens or popups depending on how a contact responds to specific questions. Learn more.
ONPAGEOPEN: Transitions an agent through a series of screens or popups depending on how a contact responds to specific questions. Learn more.
ONPARK: An event action that triggers when an agent parks an email and performs the actions that follow it in the script. Learn more.
ONPREVIEW: An event action that creates a branch in your script when a preview happens for a contact. Learn more.
ONPREVIEW: An event action that creates a branch in your script when a preview happens for a contact. Learn more.
ONRELEASE: Processes the end of a call, specifically for emailing a voicemail or sending call data to a database or a website. Learn more.
ONRELEASE: Processes the end of a call, specifically for emailing a voicemail or sending call data to a database or a website. Learn more.
ONRELEASE: Processes the end of a call, specifically for emailing a voicemail or sending call data to a database or a website. Learn more.
ONRESKILL: Invoked any time an agent transfers a contact to an ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. queue. Learn more.
ONSIGNAL: Receives communications from other scripts. Learn more.
ONTRANSFER: Activates when a contact The person interacting with an agent, IVR, or bot in your contact center. enters a Transferred state. This can be any kind of transfer, including to an outside number or to another ACDskill Used to automate delivery of interactions based on agent skills, abilities, and knowledge.. Learn more.
ONUNASSIGNMENT: Starts a new branch when a contact is unassigned from a live agent but the interaction hasn't ended yet. Learn more.
ONUNIVERSAL: An ASR Automatic Speech Recognition. Allows contacts to respond to prompts by speaking, pressing phone keys, or both. action that uses defined lists of phrases or a grammar file and speech recognition to allow branching in a script based on what the caller says. Learn more.
PAGE: Pops a page in the agent application to assist an agent in their interaction. Learn more.
PARSE: Analyzes and parses a number of characters from a given string. Learn more.
PLAY: Plays one or more audio files as part of the interaction. Learn more.
PLAY: Plays one or more audio files as part of the interaction. Learn more.
PLAYLOG: Plays a WAV file that only the contact can hear. You can choose the starting point and play time. Learn more.
PLAYMESSAGEWITHAMD: Allows for more intelligent message playback of messages during agentless Contacts made without a live agent for tasks such as one-way delivery of information or messages. Personal Connection interactions. Learn more.
PLAYMESSAGEWITHAMD: Allows for more intelligent message playback of messages during agentless Contacts made without a live agent for tasks such as one-way delivery of information or messages. Personal Connection interactions. Learn more.
POINTS OF CONTACT LIST: An The entry point that an inbound contact uses to initiate an interaction, such as a phone number or email address. (POCs) on the current business unit. It can also retrieve the properties of a given POC. Learn more.
POPURL: Opens a webpage URL. You can configure the location and styling of the panel that pops the webpage. Learn more.
POST A NOTE TO CUSTOMER CARD: Adds a note to the customer card. Learn more.
PUSHURL: Opens a web page on a chat contact's computer.
PUTVALUE: Stores and retrieves data in a CXone Mpower database table to make it accessible to other scripts and contacts. Learn more.
QUEMSG: Allows you to send a message to chat contacts to let them know their position in the chat queue.
QUERYCALLBACK: Checks for duplicate queued callback Holds a customer's place in queue and automatically calls the customer when they move to the front of the queue. contacts that have the same phone number and ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. combination.Learn more.
QUEUECALLBACK: Allows contacts to go straight to the IVR Interactive Voice Response. Automated phone menu contacts use via voice or key inputs to obtain information, route an inbound voice call, or both. queue. This action is a variation of the CALLBACK
QUEUEVM: Queues a recorded audio file to an ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. or a specific agent so that agents can handle the recorded messages while still effectively handling other contacts. Learn more.
QUEUEWI: Generates new work item Customizable method of delivering contacts to an agent via Studio scripts. contacts from an external system, typically for routing to an agent. Learn more.
READFILE: Reads data from a file into a local variable. Learn more.
RECORDAGENTONLY: Records only the agent side of a phone interaction as an MP3 file. Learn more.
RECORD: Records a caller's voice in WAV file format for playback purposes, mostly for voicemail applications. Learn more.
REMFIELD: Renames a field member from a delimited string array separated by a pipe symbol (|). Learn more.
REMFOLDER: Removes a folder from your CXone Mpower business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system.. Learn more.
REMOVE PROSPECTS: Removes prospective contacts from a Personal Connection ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge.. Learn more.
REMVALUE: Removes a specific list value that was previously stored using the
RENAME: Changes the name of an existing file. Learn more.
RENAME: Changes the name of an existing file. Learn more.
REPLY: Automatically sends a reply message to the email sender. Learn more.
REQAGENT: Requests an agent with a specific ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. to handle an active contact. Learn more.
RETURN: Completes the subscript triggered by Runsub in another script. Learn more.
RUNAPP: Initiates custom functionality from the script, specifically launching a form, webpage, or application. Learn more.
SCHEDULE CALLBACK: An
SENDEMAIL: Takes all of the pieces of the structured variable and then builds and sends the email. Learn more.
SENDFILE: Transfers files via the internet to a remote server via FTP or SFTP protocols. Learn more.
SEND UNIVERSAL TEXT: For digital Any channel, contact, or skill associated with Digital Experience. channels with ACD, this action can be used to include a message in an SMS interaction. Learn more.
SETAGENT: Programmatically changes an agent's current state The availability status of an agent.. Learn more.
SET AGENT STATE: Sets the state of the agent who owns the session specified by the SessionId property. Learn more.
SETDISPOSITION: Specifies the disposition Result assigned by the agent or system at the end of a voice (disposition) or digital (status) interaction. of Personal Connection outbound phone calls. Learn more.
SETLABEL: Changes the labels seen in the chat and phone interfaces in MAX. Learn more.
SORT: Re-orders the elements of an array separated by a default pipe delimiter (|) in alphabetical, numerical, ascending, or descending order. Learn more.
SQLCLOSE: Closes an active multi-row dataset initiated with
SQLCURSOR: Submits a SQL (Structured Query Language) statement to a database server and returns a multi-row result. Learn more.
SQLEXEC: Submits a SQL (Structured Query Language) statement to a database server for the purposes of updating or inserting a record. Learn more.
SQLQUERY: Runs a SQL statement against a database connector source and returns a dynamic data object. Learn more.
SQLSELECT: Submits a SQL (Structured Query Language) statement to a database server and returns a single result. Learn more.
SQLTABLE: Submits a SQL (Structured Query Language) statement to a database server and returns a multi-row result. Learn more.
STARTSCRNRECORDING: Starts screen recording of an agent's desktop. Learn more.
Stop: Stops a script when it's no longer needed, such as after processing an event. It does not terminate a contact. Learn more.
STOPSCRNRECORD: Stops screen recording of an agent's desktop. Learn more.
TEXTBOT EXCHANGE: Integrates a self-service virtual agent A software application that handles customer interactions in place of a live human agent. with chat scripts. Works with Virtual Agent Hub. Learn more.
TEXTMSG: Sends a plain text message to a chat contact, the live agent, or both. Learn more.
TEXTMSG DIGITAL: Sends a text-based message to the contact. Learn more.
TYPING INDICATOR: Displays a visual indication that the agent is typing, such as bouncing dots, to the contact The person interacting with an agent, IVR, or bot in your contact center.. Learn more.
UPDATE CUSTOM FIELD: Updates the value of a custom field in a contact or digital Any channel, contact, or skill associated with Digital Experience. customer card. Learn more.
UPDATE DIGITAL CONTACT STATUS: Updates the status of a digital contact. Learn more.
USES: Adds a reference to a Web Service DLL to the script. Learn more.
VOICEBIO AUTHENTICATION: Sends audio to the voice biometric provider to authenticate the contact. Works with Voice Biometrics Hub. Learn more.
VOICEBIO ENROLLMENT: Sends contact The person interacting with an agent, IVR, or bot in your contact center. audio to the voice biometric provider during the enrollment process. Works with Voice Biometrics Hub. Learn more.
VOICEBOT EXCHANGE: Integrates a self-service virtual agent A software application that handles customer interactions in place of a live human agent. with voice scripts. Works with Virtual Agent Hub. Learn more.
WEBLINK: Publishes a file on the CXone Mpower web server and returns a URL to that file. Learn more.
WHISPER: Plays a custom message to the contact, agent, or both during an interaction. Learn more.
WHISPER: Plays a custom message to the contact, agent, or both during an interaction. Learn more.
WHISPER: Plays a custom message to the contact, agent, or both during an interaction. Learn more.
Workflow Execute: Triggers a CRM Third-party systems that manage such things as contacts, sales information, support details, and case histories. workflow when triggered by an agent in a CXone Mpower Agentapplication. Learn more.
WRITEFILE: Writes custom data to a file, which is then written to the CXone Mpower file server and becomes available for later use. Learn more.
ZIPTONE: Plays a prerecorded message or audio tone to an agent. Learn more.