SKILLS LIST

An API action that returns skill attributes, which could then be used for call flow logic.

Supported Script Types

Generic	Email	Chat	Phone	Voicemail	Work Item	SMS

Input Properties

These properties define data that the action uses when executing.

Property	Description
Add Caption	Enter a short phrase that uniquely identifies this action in the script. The caption appears on the script canvas under the action icon.
Security User	The output value of the SetSecurityUser action which authenticates a selected agent based on their permissions in the security profile. The default value is SecurityUser (same default output value of SetSecurityUser). You do not need to use curly brackets ( {} ) with this property.
Skill Id	A skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. ID. The action returns the skill's attributes. If left empty, the returns attributes for all skills. This property could be a variable, such as {NewSkill}.

Output Properties

These properties contain variables that hold data returned from executing the action. They're available for reference and use when the action completes.

Property	Description
ListVar	Holds the returned data. The contents of this variable are stored as an array.

The following table displays possible variables that this action can produce.

BusinessUnitId	SkillId	SkillName	MediaTypeId
MediaTypeName	IsActive	CampaignId	CampaignName
IsDialer	Notes	UseACW	UseDisposition
RequireDisposition	UseSecondaryDispositions	OutboundStrategy	IsOutbound
IsNaturalCallingRunning	ScriptDisposition	PriorityBlending	EmailFromAddress
EmailFromEditable	ScreenPopTriggerEvent	HoursOfOperationProfileId

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.

Condition	Description
Default	Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.
OnSuccess	Path taken if the action completes without errors and any API calls or data returns were successful (2xx response codes).
OnInvalidSkillID	Path contact will take when the skill id is not found.
OnInvalidSecurityUser	Path taken when an invalid security user is used.