CustomEvent

Creates a custom event through which you can deliver unique data.

Dependencies

This action is found on the API Actions palette.

Supported Script Types

Generic	Email	Chat	Phone	Voicemail	Work Item	SMS	Digital

Input Properties

These properties define data that the action uses when executing.

Property	Description
Add Caption	Enter a short phrase that uniquely identifies this action in the script. The caption appears on the script canvas under the action icon.
Target Agent	Target agent ID.
Event Name	Enter the name you for the custom event. Multiple events with the same name overwrite each other. Only the most recent event name is kept. This field is case-sensitive.
PersistInMemory	Controls whether or not CXone keeps the event in memory.
Data	Data payload for this event.

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.

Condition	Description
Default	Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.
OnAgentNotConnected	Path taken if the destination agent is not connected.