NEWFOLDER

Creates a new sub-folder in your CXone Mpower business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system..

Supported Script Types

Generic	Email	Chat	Phone	Voicemail	Work Item	SMS	Digital

Input Properties

These properties define data that the action uses when executing.

Property	Description
Add Caption	Enter a short phrase that uniquely identifies this action in the script. The caption appears on the script canvas under the action icon.
Folder Name	This property determines the name of the new folder to be created.

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.

Condition	Description
Default	Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.
Error	Path taken when the action fails to execute properly. For example, when there is an unexpected problem such as poor connectivity, syntax errors, and so on. The _ERR variable, with a single underscore character, should be populated with a condensed explanation of the problem.

Tips & Tricks

• Once a sub-folder has been created, files can be moved into that folder using Rename or Copy.
• Sub folders can be created within other sub folders. To do this, separate each folder level with the back slash (\) as in VMAIL\THIRD_QUARTER\AUGUST\25 in the Folder Name property.