ATTACH

This help page is for Studio. This information is also available for Desktop Studio.

Adds an attachment to the structured variable created with a CREATEEMAIL action. Multiple Attach actions can be present in a script.

Dependencies

Files must be present on the CXone Mpower server to be attached. To upload files, go to CXone Mpower. Click the app selector and select ACD. Go to Retention > Browse Files.
There is no limitation on file types for outgoing email attachments.

These properties define data that the action uses when executing.

Property	Description
Add Caption	Enter a short phrase that uniquely identifies this action in the script. The caption appears on the script canvas under the action icon.
Container Variables	The name of the structured variable that contains all other variables. By default, "EML".
File Name	The path and name of the file to be attached.
Replace	Boolean A data type that has two possible values: true and false.. Either appends the existing recipient list or replaces it. The default is Off. In Value Mode: Click to On to replace the existing recipient list. Leave set to Offto append the existing recipient list. In Expression Mode: Enter true to replace the existing recipient list. Leave set to false to append the existing recipient list.
Error Msg Variable	The variable that holds the error message when an error occurs.

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.

Condition	Description
Default	Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.