Oversee your contact center's workforce
Handle contacts and access your agent space
Reference and how-to content for performance reporting
For workflow designers, developers, and partners
Build and maintain your contact center
Create QM forms, plans, and coaching for agents, and monitor evaluations
Create and manage dashboards to monitor contact center KPI's
Search for interactions and play them back
Performance management tool that integrates with CXone Mpower
Manage EM parameters, WFM schedules including shift trades and forecasting, and long-term ESP strategic staff planning
Monitor and interact with agents and view their performance in real time
Analyze interactions with Performance Analytics for Salesforce Einstein, Self-Service Analytics, and Interaction Analytics
Identify inefficiencies and performance gaps with Desktop Discovery
Use IEX WFM Integrated and Engage QM Integrated solutions with CXone Mpower
Handle contacts with the integrated CXone Mpower web app
Use agent features and functionality from within Salesforce
Agent applications native to CXone Mpower
Access your evaluations, view your schedule, request time off, and more
View your schedules, request time off, and trade shifts with other agents
Find details about every data attribute and metric available in ACD reporting
Generate prebuilt reports to review information related to your organization's processes
Create individualized reports using a large list of attributes and metrics
Generate prebuilt reports into comma-delimited or XML format using your raw data
Download raw data directly into Microsoft Excel and create customized reports for your contact center
View both real-time and historical information in a single graphical interface
CXone Mpower RESTful APIs, SDKS, tutorials, and more
Resources for CXone Mpower partners
AI-empowered applications for automation, data analysis, agent assistance, and bots
Technical reference guide for scripting
Studio Quick Guide for first-time users
Details for each of the Studio routing actions
Learn how to integrate custom content with MAX using POST messaging
Integrate CXone Mpower with other tools or your own database to enhance your customers' experience
Advanced AI solution designed to streamline and automate customer service workflows
Manage ACD and dialer skills and routing settings
Manage employees and permissions
Customize the experience in your agents' apps
Manage your Digital Experience enviroment
Configure authentication, My Profile, and other settings that affect all CXone Mpower applications
Configure your omnichannel recordings
Learn about applications that extend the power of CXone Mpower
Corporate directory, voicemail, and call forwarding
Manage the life cycle rules for your stored files
