SENDSIPINFO

Sends custom messages between scripts or to other SIP Protocol used for signaling and controlling multimedia communication sessions such as voice and video calls. compliant systems. It allows arbitrary text body to be sent over a SIP Protocol used for signaling and controlling multimedia communication sessions such as voice and video calls. Info Message (SIP INFO METHOD sip messaging protocol). Sendsipinfo is primarily intended for third-party integrations with carriers and SIP services, but it can also be used to pass data between call scripts. It can be used much like the Signal action, but can also pass variables in open text to another script.

Dependencies

• If remote call is also a CXone Mpower script, the OnInfo branch of an Interrupt action will be taken. If the BodyText is provided in name=value format, these will automatically become script variables on the receiving side.

  For example, if you have CRM Third-party systems that manage such things as contacts, sales information, support details, and case histories. data in a script already and need it in a different script for auto payment, you could pass:

  • LastName = Doe

  • Firstname = John

• The other half of this action is the Interrupt action. The Interrupt action has a new branch called OnInfo.

Supported Script Types

Phone

Input Properties

These properties define data that the action uses when executing.

Property	Description
Add Caption	Enter a short phrase that uniquely identifies this action in the script. The caption appears on the script canvas under the action icon.
Body Text	Allows you to enter a string expression that serves as the SIP message sent as a result of this action. This message can include variables to pass third-party metadata, or to pass information collected by one script to another.

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.

Condition	Description
Default	Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.