SENDFILE

This help page is for Studio. This information is also available for Desktop Studio.

Transfers files via the internet to a remote server via FTP or SFTP protocols. Sendfile transfers one file, and on completion moves down the Default branch.

Dependencies

An excessive load is placed on your system when these conditions are met: 

  • Your business unit has more than ~15 concurrent calls.
  • The scripts that are running contain file-related actions, such as Writefile, Readfile, and Fileexist.

This results in throttling. Your business unit will experience latency with script execution and other functions, including contact handling and state changes, until the backlog of processes completes.

  • Sendfile requires the remote FTP server's address, username, and password.
  • If you are using Cloud Storage Services, use Admin to configure the Copy to SEA option when sending files instead of using the Sendfile action.
  • SENDFILE uses FTP protocol, which uses port 21.

Supported Script Types

A square with a line branching from it that goes to three other squares.

Generic

 Email Chat Phone Voicemail Work Item SMS

Input Properties

These properties define data that the action uses when executing.

Property

Description

Add Caption

Enter a short phrase that uniquely identifies this action in the script. The caption appears on the script canvas under the action icon.

File Name

The file name of the file to transfer to the remote FTP server.
Protocol

The protocol used to send files (FTP or SFTP).

Target Folder

The folder on the remote FTP server where you want to store transferred files.

Host Name

The host name of the remote FTP server (ftp.webaddress.com or webaddress.com).
Username The username used to log in to the remote FTP server.
Password

The password used to log in to the remote FTP server.

Passive Mode

Determines whether the action uses passive FTP mode to send the file.

In Value Mode: Click to On to enable this option. Leave set to Off if you do not want to use passive mode.

In Expression Mode: Enter true to enable this option. Leave set to false if you do not want to use passive mode.

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.

Condition

Description

Default

Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.

Error

Path taken when the action fails to execute properly. For example, when there is an unexpected problem such as poor connectivity, syntax errors, and so on. The _ERR variable, with a single underscore character, should be populated with a condensed explanation of the problem.