This help page is for Studio. This information is also available for Desktop Studio.
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An event action that triggers when the Personal Connection dialer makes a call, the call is answered, but there is no agent available. Use this action to define what happens in this situation. |
Dependencies
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- Any script execution that may have been in process before the contact was abandoned is terminated and the script resumes from OnAbandon.
- The OnAbandon event is not triggered until outbound dialer abandons the call.
Supported Script Types
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Properties
None.
Result Branch Conditions
Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.
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Condition |
Description |
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Default |
Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined. |
Script Example
This is an example to show how this action can be used in scripts. It is not intended to be a complete script. Additional scripting may be required.
In this example, an OnAbandon event triggers a Menu action. This action presents three options to the contact: be placed in queue for an agent (Reskill) or disconnect the call (Hangup).
