CHECKOPEN

This help page is for Studio. This information is also available for Desktop Studio.

Routes the contact to a different script branch based on whether your organization is open or closed. Compares the current date and time against the open and closed values configured in the action.

The Checkopen action verifies the following three date/time criteria when the Checkopen action is triggered:

The current time of day to determine whether your business is opened or closed. The time zone is determined by your business unit configuration or a Timezone action. The Timezone action must be placed before each Checkopen, regardless if a Timezone was already placed earlier in the script, such as in front of an Hours action. Failing to add a Timezone action before each Checkopen results in the hours being checked against the Business Unit time zone defined in CXone Mpower.
The current day of the week to determine whether your business is opened or closed on a weekday or weekend.
The current day to determine if it's a predefined holiday that your business closes for.

Supported Script Types


Generic	Email	Chat	Phone	Voicemail	Work Item	SMS

Input Properties

These properties define data that the action uses when executing.

Property	Description
Add Caption	Enter a short phrase that uniquely identifies this action in the script. The caption appears on the script canvas under the action icon.
Open Time	Military time cannot be used as a format for these fields. Verify your business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system. time zone with CXone Mpower. Also, if you use the Timezone action, verify that the time zone in the Time Zone property corresponds to the time you configure in this screen. Enter the hours your business will be open. The default time is 8:00 a.m
Close Time	Enter the hours your business will be closed. The default time is 5:00 p.m. Verify your business unit time zone with CXone Mpower. Also, if you use the Timezone action, verify that the time zone in the Time Zone property corresponds to the time you configure in this screen.
Days of Week	Enter the days you want associated with the specified Open Time and Close Time. The Days of Week are displayed as numbers. Sunday is represented as 1 and Saturday is represented as 7. The default value is 2,3,4,5,6, which corresponds to Monday through Friday.
Holidays	Enter the holidays your business will be opened and closed. The format of MM/DD or MM/DD/YYYY. The default is 12/25 for Christmas and 1/1 for New Year’s Day.
Ignore Weekdays	Boolean A data type that has two possible values: true and false.. When enabled, the Open Time, Close Time, and Week Days properties are ignored. By default, this property is disabled. In Value Mode: Click to Yes to enable. Leave set to No if you do not want weekdays to be ignored. In Expression Mode: Enter true to enable. Leave set to No if you do not want weekdays to be ignored.
Ignore Holidays	Boolean A data type that has two possible values: true and false.. When enabled, the Holidays property is ignored. By default, this property is disabled. In Value Mode: Click to Yes to enable. Leave set to No if you do not want holidays to be ignored. In Expression Mode: Enter true to enable. Leave set to No if you do not want holidays to be ignored.
Date Time Value	Used to test complex rules involving multiple Checkopens for times that are outside normal working hours. Enter the custom date/time that will be used in the comparison in the following format: MM/DD/YYYY HH:MM AM or MM/DD/YYYY HH:MM PM.

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.

Condition	Description
Open	Path taken if the current date and time match the specified criteria for being open.
Closed	Path taken if the current date and time fall outside the specified criteria for being open.