My Zone
My Zone is a customized information application, unique to each user.
My Zone pages are accessibility compliant with the VPAT document (Voluntary Product Accessibility Template) available on request.
If you're an agent, then My Zone is the go-to for all your company info.
You can view your schedule, define your preferences for shifts and time-off, request time-off, and trade or bid on shifts.
If you have CXone QM, My Zone is where you can access your coaching sessions, coaching packages, self assessments and collaborative evaluations and view your completed evaluations.
My Zone for Evaluators and Managers
Evaluators and managers with CXone QM use My Zone, too.
If you're an evaluator, you can perform your evaluation tasks and review your coaching packages in My Zone. You can also view completed evaluations.
If you're a manager, My Zone provides several functions:
RBAC use case: Task Assignment
The manager assigns an agent's interaction segments to the supervisor for evaluation. With the Evaluation View One set for Team One, Manager One can only assign Agents One, Two and Three to Supervisor One. Supervisor One is only able to evaluate the agents in Team One,
if the manager asks the administrator to assign Evaluation view One and Two to Supervisor One, then Supervisor One will then be able to evaluate the Agents in Team One and Team Two.
View the Task Assignments video clip.
View the full RBAC Evaluation Views video
To review the RBAC Use Case navigate to any of the following: