Change Audit Report

The Change Audit report displays general activities across your CXone system. For example, you could view all of the username changes that occurred during a specific time period. Or you could track evaluation form changes, such as being activated, deactivated, or deleted.

Working with Business Intelligence (BI) reports

This report is an advanced Business Intelligence (BI) report. BI reports allow you to perform actions such as drilling down to more details or grouping and exporting data.

The data for this report refreshes every hour. Date and time are displayed in UTC (GMT time zone).

To access and run this report:

Go to Reporting > Prebuilt Reports.
Select the report you would like to run from the list.
Complete the report prompt. The available steps and options will vary for each report.
Click Run.

Note that you cannot use Re-Prompt Funnel in front of a piece of paper with the top right corner folded down. to make changes to the parameters of this report. There is no report prompt because it includes data for all skills by default. You can filter the report data to change what displays.

For most reports, you can filter the report data using a variety of parameters. You cannot use filters to change certain parameters you selected on the report prompt. However, you can use Re-Prompt Funnel in front of a piece of paper with the top right corner folded down. to change the parameters of the report.

To change report parameters click Re-Prompt .
Edit the parameters you want to change. For example, if you want to change the time period you selected before, set Time Period to the new desired range.
When you are finished changing the report parameters, click Run.

Clarissa Dalloway is an analyst for Classics Inc. She wants to see all the changes in usernames for the month of May across all applications. Clarissa runs the Change Audit report, defining the time period from May 1st to May 31st in the report prompt. She then sets Entity to User and sets Attribute to User.userName in the report filter. The table automatically updates to show the username changes in May. The information includes when the changes were made, the previous and new values, and who made the change.

Errors currently occur in the Activity Audit report and Change Audit report when the Time Period is set to more than the Last 7 days. We are working on a permanent solution, but to avoid issues in the meantime, we recommend you do not run the report for longer than the Last 7 days.

Data in this Report

The Change Audit report has multiple columns that present data attributes for changes to existing CXone entities or values. You can right-click any column in the report to sort the data, drill-down, or adjust the display.

Field	Details
Modified Time (UTC)	The date and UTC time at which the change occurred. The displayed time is when the change occurred according to UTC+0. The time is not shown in your chosen time zone or the entity's time zone. For example, suppose your tenant's time zone is UTC +2 and you looked at a name change for a user whose time zone is UTC +1. If Modified Time displays 7:00 AM, then the change occurred at 8:00 AM for the user and 9:00 AM for your tenant.
Entity	The item that experienced a change. For example, for a change to a user account, Entity is User.
Attribute	The aspect or feature of the entity that was changed. For example, for a username change, Attribute is User.userName.
Previous Value	The attribute value before the change occurred.
Changed Value	The attribute value after the change occurred.
Triggered By	The CXone component that initiated the change. This could be a user or a system automation.
Event ID	The unique ID that CXone assigned to the change.
Instance	The unique ID associated with the Entity. For example, if the entity is a user, Instance is the unique ID used internally by CXone to refer to the user.
Comments	Any notes associated with the change.
Trigger Application	The application that caused the change to occur.
Trigger Host	The unique ID for the tenant where the change occurred.
Trigger Program	The action performed in CXone that caused the change to occur.

Report Filters

You can make selections from the following drop-downs to filter the data that displays in the report.

Field	Details
Application	The CXone products for which you want to view changes. If you do not make any selections in this field, the report will accumulate data from all of your CXone applications according to your selected employee and time selections. The initial value for this filter is the value for Application that you set in the prompt when you ran the report.
Entity	The item that experienced a change, such as User or Role.
Attribute	The aspect or feature of the entity that was changed, such as User.userName or User.role.
Columns	The report columns that you want to display in the report table.