Activity Audit Report

The Activity Audit report displays general activities across your CXone system. For example, you could view all of the username changes that occurred during a specific time period. You could also track evaluation form changes, such as being activated, deactivated, or deleted.

Working with Business Intelligence (BI) reports

This report is an advanced Business Intelligence (BI) report. BI reports allow you to perform actions such as drilling down to more details or grouping and exporting data.

The data for this report refreshes every hour. Date and time are displayed in UTC (GMT time zone).

To access and run this report:

Go to Reporting > Prebuilt Reports.
Select the report you would like to run from the list.
Complete the report prompt. The available steps and options will vary for each report.
Click Run.

Note that you cannot use Re-Prompt Funnel in front of a piece of paper with the top right corner folded down. to make changes to the parameters of this report. There is no report prompt because it includes data for all skills by default. You can filter the report data to change what displays.

For most reports, you can filter the report data using a variety of parameters. You cannot use filters to change certain parameters you selected on the report prompt. However, you can use Re-Prompt Funnel in front of a piece of paper with the top right corner folded down. to change the parameters of the report.

To change report parameters click Re-Prompt .
Edit the parameters you want to change. For example, if you want to change the time period you selected before, set Time Period to the new desired range.
When you are finished changing the report parameters, click Run.

Clarissa Dalloway is an analyst for Classics Inc. She wants to see when Interaction Analytics users viewed chat interactions in the month of May. Clarissa selects Interaction Analytics as the Application in the report prompt. She defines the Time Period as May 1st to May 31st and runs the report. Then she clicks the Entity filter and selects Chat. And she sets the Activity filter to Interaction Viewed. The table automatically updates to show all the times chat interactions were viewed in May. The information includes when the activity happened and who viewed the interactions.

Errors currently occur in the Activity Audit report and Change Audit report when the Time Period is set to more than the Last 7 days. We are working on a permanent solution, but to avoid issues in the meantime, we recommend you do not run the report for longer than the Last 7 days.

Data in this Report

The Activity Audit report has multiple columns that present data attributes and details for activities performed in CXone applications. You can right-click any column in the report to sort the data, drill-down, or adjust the display.

Field	Details
Event Time (UTC)	The date and UTC time at which the activity event occurred. The displayed time is when the event occurred according to UTC+0. The time is not shown in your chosen time zone or the entity's time zone. For example, suppose your tenant's time zone is UTC +2 and you looked at a login event for a user whose time zone is UTC +1. If Event Time displays 7:00 AM, then the event occurred at 8:00 AM for the user and 9:00 AM for your tenant.
Event ID	The unique ID that CXone assigned to the event.
Triggered By	The CXone component that initiated the event. This could be a user or a system automation.
Entity	The item that experienced the event. For example, Entity is User for a user login or logout.
Instance	The unique ID associated with the Entity. For example, if the entity is a user, Instance is the unique ID used internally by CXone to refer to the user.
Activity	The type of event that occurred. For example, Activity is login or logout for a user log in or log out event.
Outcome	Whether the event completed successfully. The value is either SUCCESS or FAILURE.
Application	The CXone application in which the event occurred.
Comments	Any notes associated with the event.

Report Filters

You can make selections from the following drop-downs to filter the data that displays in the report.

Application

The CXone products for which you want to view activity. If you do not make any selections in this field, the report will accumulate data from all of your CXone applications according to the selections you made in the review prompt. The initial value for this filter is the value for Application that you set in the report prompt. You can track events in one or all of the following applications:

Analytics (Interaction Analytics)
CXone Screen Monitor (ScreenAgent)
CXone Dashboard
Data Request Registry
Extract Data APIs
Recording
Recording Policies
QM (CXone Quality Management)
Search
STORAGE (Cloud Storage Services)
Supervisor
Tenant Management
Tenant Meta Data Manager
UserHub (Admin)
Webapp Player
WFM (Workforce Management)

Entity

The item that experienced an activity event. These are things like widgets, configurable fields, or pages in the application. If an entity has not experienced an event during the time period you have set, it will not appear as a filter option in the report. The options available depend on the Application you select.

Activity

The type of event that occurred. These can include things like changing a password or creating a new user. If an activity has not occurred during the time period you have set, it will not appear as a filter option in the report. The options available depend on the Application and Entity you select.

Click the drop-downs below to see all possible Entity and Activity combinations for each application.

Interaction Analytics

Entity	available Activities
Chat	Interaction Viewed
Company Profile	Edited Reprocess
Corrections	Edited Reprocess
Custom Sentiment	Edited Reprocess
Email	Interaction Viewed
Facebook Messenger	Interaction Viewed
Google Bus. Messages	Interaction Viewed
Line Messaging	Interaction Viewed
Ignored Phrases	Edited Reprocess
Interaction metadata	Export
Interaction Text	Export
SMS	Interaction Viewed
Voice	Interaction Viewed
Slack	Interaction Viewed
Teams	Interaction Viewed
Twitter	Interaction Viewed
Viber	Interaction Viewed
WhatsApp	Interaction Viewed

CXone Screen Monitor

Entity	available Activities
Realtime screen monitoring	Start screen monitoring Stop screen monitoring

CXone Dashboard

Entity	available Activities
Dashboard	Dashboard Created Dashboard Deleted Dashboard Duplicated
Widget	Widget Created Widget Deleted Widget Duplicated

Data Request Registry

Entity	available Activities
COMPUTE	CREATE DELETE STATE_CHANGE UPDATE
DATAFLOW	CREATE DELETE STATE_CHANGE UPDATE
DESTINATION	CREATE DELETE STATE_CHANGE UPDATE
TERMINAL	CREATE DELETE STATE_CHANGE UPDATE

Extract Data APIs

Entity	available Activities
qm-questions	Extract Data Completed Extract Data Requested
qm-workflows	Extract Data Completed Extract Data Requested
recording-interaction-metadata	Extract Data Completed Extract Data Requested
SM-01	Extract Data Completed Extract Data Requested
wfm-payroll	Extract Data Completed Extract Data Requested

CXone Quality Management

Entity	available Activities
Evaluation Entity	Acknowledged Auto Acknowledged Challenged Challenge Resolved Created Expired Replaced Saved as Draft Submitted
Evaluation Form	Activated Created Edited Deactivated Deleted Renamed Saved as a Draft
Quality Plan	Activated Created Edited Expired Deactivated Deleted Saved as a Draft

Recording

Entity	available Activities
Business data	Business data created Business data updated
Business Data-Segments	Business data updated

Recording Policies

Entity	available Activities
Do not record policies	INSERT MODIFY
Policies Configurations	INSERT MODIFY REMOVE
Recording Settings	MODIFY

SF Data Lake

Entity	available Activities
CXone SF account	Create
Network Policy	Create Update
Reset Password	Create
Share	Create Update
Storage Integration	Create Update

SSA

Entity	available Activities
Alert	Create alert Delete alert Update alert
Journey	Create journey Delete journey

Storage

Entity	available Activities
AdvanceLifecycleRule	CreateAdvLifeCycleRule DeactivateAdvLifeCycleRule PutAdvLifeCycleRule UpdateLifeCycleRule
BulkExtractOrDelete	FILE_DELETE FILE_DELETE_REQUEST FILE_RETREIVAL FILE_RETREIVAL_REQUEST
CreateLitigation	CreateLitigationHoldOrRelease
CustomStorageConfiguration	DisableCustomStorageConfiguration EnableCustomStorageConfiguration UpdateCustomStorageConfiguration
DispositionFlag	UpdateDispositionValue
FileRetrievalJob	CreateRetrievalJob UpdateRetrievalJob
LifecycleRule	CreateLifeCycleRule UpdateLifeCycleRule
LitigationFlag	UpdateLitigationValue
MaxRulesConfiguration	UpdateMaxRulesLimit
Media_File	Activate Archive CopyToSEA Create CreateMRSRule Delete DeleteFromActive DeleteFromArchive DeleteFromSEA EditDispositionRequest FasterCopyToSEA FasterMoveToSEA GetFile MoveToSEA No State Change PutFile Re-Tagging ReturnToLongTerm Tagging Unarchived Unarchiving Update
MRS_Rule	CreateMRSRule DisableMRSRule UpdateMRSRule
MRS_Settings	PutMRSSettings
SEACredentials	GenerateSEACredentials

Supervisor

Entity	available Activities
Agent contact	Start coach chat contact Start join chat contact Start join voice contact Start monitor chat contact Start recording Start takeover chat contact Start takeover voice contact Start voice coaching Start voice monitoring Stop chat monitoring Stop coach chat contact Stop join chat contact Stop join voice contact Stop monitor chat contact Stop voice coaching Stop voice monitoring
User	Agent state change Assign skills Edit skills Forced log out Start screen monitoring Stop screen monitoring Unassign skills

Tenant Management

Entity	available Activities
BrandingProfile	createBrandingProfile updateBrandingProfile
Tenant	createTenant updateTenant

UserHub

Entity	available Activities
AccessKey	createAccessKey generateServiceToken updateAccessKey validateAccessKey
AuthenticationUser
BulkUploadDownloadEntity	downloadTeam downloadUser downloadUser-Skills downloadUser-Team uploadTeam uploadUser uploadUser-Skills uploadUser-Team
Group	createGroup deleteGroup UpdateGroup
GroupAuditable
Heirarchy	associateMember createNode deleteNode dissociateMember resetPassword updateHierarchy
HierarchyNode	createNode deleteNode
LoginAuthenticator	createLoginAutheticator updateLoginAutheticator
Role	EditRole createRole SyncRole updateRole
Team	createTeam downloadTeam uploadTeam updateTeam
User	activateUser changePassword createUser deleteUser downloadUser importUsers inviteUser login logout mfaDetailsUpdate registerUser resetPassword reviveUser uploadUser updateEmail updateUser
View	createView deleteView updateView

Webapp Player

Entity	Available Activities
Annotation	Add private annotation Add public annotation Delete private annotation Delete public annotation Edit private annotation Edit public annotation
Apple Messages for Business	Download media file Playback
Apple Messages for Business with screen recording	Download media file Playback
Custom	Download media file Playback
Chat	Download media file Playback
Chat with screen recording	Download media file Playback
Custom with screen recording	Download media file Playback
Email	Download media file Playback
Email with screen recording	Download media file Playback
Facebook Messenger	Download media file Playback
Facebook Messenger with screen recording	Download media file Playback
Google Business Messages	Download media file Playback
Google Business Messages with screen recording	Download media file Playback
Interaction Data (ALL)	Playback
Interaction Data (CHAT)	Playback
Interaction Data (EMAIL)	Playback
Interaction Data (VOICE ONLY)	Playback
Interaction Data (VOICE AND SCREEN)	Playback
LINE Messaging	Download media file Playback
LINE Messaging with screen recording	Download media file Playback
Microsoft Teams	Download media file Playback
Microsoft Teams with screen recording	Download media file Playback
Playback unavailable	Download media file Playback
Recorded statement	Download media file Playback
Screen Recording	Download media file Playback
Slack	Download media file Playback
Slack with screen recording	Download media file Playback
SMS	Download media file Playback
SMS with screen recording	Download media file Playback
Telegram Messenger	Download media file Playback
Telegram Messenger with screen recording	Download media file Playback
Twitter Direct Messages	Download media file Playback
Twitter Direct Messages with screen recording	Download media file Playback
Viber Messenger	Download media file Playback
Viber Messenger with screen recording	Download media file Playback
Voice & screen recording	Download media file Playback
Voice & screen recording, Work item with screen recording	Download media file Playback
Voice recording	Download media file Playback
WeChat	Download media file Playback
WeChat with screen recording	Download media file Playback
WhatsApp	Download media file Playback
WhatsApp with screen recording	Download media file Playback
Work item with screen recording	Download media file Playback

WFM

Entity	available Activities
Time-Off Settings	Edited
Time-Off Rule	Created Edited Removed
Employee Allotment	Carried over Edited

Columns

Check the boxes next to the report columns that you want to display in the report table. Available options are listed above in the Data in this Report section.