Platform Requirements

This page describes the requirements for each app in the CXone Mpower suite to work correctly in your environment. These requirements include network, browser, operating system, and so on. A list of additional requirements for implementation are available to help ensure that you have all the information you need.

NICE takes the security of the connections between your organization's network and our network very seriously. To ensure that you have a secure, encrypted connection, CXone Mpower requires at least TLS 1.2 compliance and the following ciphers as noted.

Inbound Traffic (from CXone Mpower to your servers)

You must support at least one of the following ciphers on servers that CXone Mpower communicates with such as IVR scripts or other integrations. It is recommended that you support multiples of these ciphers if possible. If you are trying to integrate with other service providers, you are responsible for ensuring that those providers also meet these requirements.

  • 0x009E, TLS_DHE_RSA_WITH_AES_128_GCM_SHA256
  • 0xC013, TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA
  • 0xC02B, TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256
  • 0xC02C, TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384

Outbound Traffic (from your servers to CXone Mpower)

You must support at least one of these ciphers from any source that communicates with CXone Mpower such as browsers and back-end integrations. It is recommended that you support both of these ciphers if possible.

  • 0xC02F, TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256
  • 0xC030, TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384

CXone Mpower does not support the use of traffic inspection proxy services for several reasons:

  • Routing your WAN traffic through a proxy introduces packet latency. CXone Mpower solutions are real-time. Delays in packet delivery impair both agent and customer experience.
  • Proxy service providers conduct regular maintenance. This can impact your system and even make it unavailable.
  • Inadvertent changes to routing policies can create disruptions in service.
  • When problems occur, the third-party proxy provider must be included. Resolution can be more difficult and can take longer.

In general, CXone Mpower supports the following browsers. Some CXone Mpower applications may support additional browsers. Select checkboxes in the filter at right to see if this is true for the applications in your CXone Mpower system.

Supported Browsers
Chrome Firefox MS Edge Safari
Y N Y N
Requirements for all supported browsers:

CXone Mpower applications support the current browser version and the version immediately preceding it. For example, if the current version of Chrome is 75, we'd support 74 and 75. Not all applications support all browsers. Check your specific CXone Mpower applications for details.

CXone Mpower applications that support Microsoft Edge only support the version of Edge based on Chromium. Legacy Edge is not supported, but Chromium Edge does have a Legacy Edge mode that can be used.

Most internet browsers are updated frequently by their developers. New versions may impact functionality and may require additional software updates to resolve. Because of this, supported browsers are subject to change.
  1. Obtain a complete list of all apps in your CXone Mpower implementation. You can get this from your Account Representative.
  2. In the filter at right, select the checkboxes for all apps in your implementation. After making your selections, the page displays only the information that applies to your CXone Mpower implementation. You may need to scroll down to view all requirements.
  3. Review the requirements and discuss any concerns with your Account Representative as soon as possible.