Manage Groups

You can create groups and add users to them on the Groups page in Admin. You can also view a record of modifications to a group on the Change History tab when viewing the group's properties.

Add a Group

Required permissions: Admin > Groups > Create

  1. Click the app selector icon of app selector and select Admin.
  2. Click Groups.

  3. Click New Group.

  4. Enter a descriptive Group Name.

  5. Choose the Division to assign the group to. This option is only available if your system is configured for divisions. After you have assigned the group to a division, you cannot change the division assignment.

  6. Click the Assigned Users tab.

  7. Click Add Users.

  8. Select the users you want to add to the group and click Confirm.

  9. Click Create.

Add Users to a Group

Required permissions: Admin > Groups > Edit, Admin > Employees > Edit

You can add users to multiple groups. However, for groups that are assigned to a divisionClosed Separate data securely between lines of business. Data can only be accessed from within the division it's part of., you can only add users who are in the same division as the group.

  1. Click the app selector icon of app selector and select Admin.
  2. Click Groups.
  3. Click the group you want to add users to.
  4. Click the Assigned Users tab and then click Add Users.

  5. In the Add Users window, select the checkbox next to the names of the users you want to add, or select the checkbox next to the Name column heading to add all users. The Selected counter shows how many users you have selected.

  6. Click Move. The system adds the selected users to the Selected list on the right side of the window. Click the X next to the user's name to remove them from the list.

  7. Click Confirm, then click Save.

View a Group's Change History

You can view a log of changes made to each group.

  1. Click the app selector icon of app selector and select Admin > Groups.
  2. Click a group name.
  3. On the Change History tab, click the calendar Icon of a calendar. and select the Start Date and time, and the End Date and time for the changes you want to see.
  4. Click Apply.
  5. Click Run Report. If changes were made to the account in the specified time range, they appear on the page.

  6. Click More Details to see the details about the changes. This option is available when more than one change was made to the account at the same time. In this case, the Old Value and New Value columns display the number of changes in parentheses. For example, an old value of Users (5) means that there were five users assigned to the group. If the new value is Users (20), it means the group now contains 20 users.

    Changed values are only visible if you have access to the information in NiCE CXone. If your organization uses viewsClosed A way to control the information users can see in NiCE CXone. or another method of data access control, you only see entities you have permission to access.