Groups

Groups are different from Teams: 

• Groups: Collections of users that you define in a way that makes sense for your organization. Examples of groups include contractors or part-time employees. They can also mark employees with something they all share in common such as ex-military or working parents.
• Teams: Primarily used for reporting. In hosted systems, your groups may be the same as your teams, but it is not required.

Groups are optional and their only purpose is to organize CXone Mpower employee profiles to make it easier to see what certain employees have in common. How you use them is up to you and activities related to groups happen outside of the platform.

You can add an employee directly to a group on the Groups page in Admin. You can also assign an employee profile to a group when you create the profile.

Key Facts About Groups

• Groups are optional.

• Employees can be in more than one group.