You can track any changes made to an agent's schedule, and view who made those changes directly from the Schedule Manager. You can even revert to a previous version of the agent's schedule in many cases.
To view the history of changes made to an agent's schedule:
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Click the app selector
and select CXone WFM. -
Click Schedule Manager.
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Find the agent whose schedule changes you want to view.
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Click the Actions icon
next to the agent's name, and select View Schedule Changes. -
In the Schedule Change History window, each change to the agent's schedule appears as a separate row. The first row is the agent's current schedule.
The following information appears for the changes:
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The date and time of the change
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Who made the change
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What action that triggered the change (for example, an agent request or publishing a new schedule)
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To return to a previous version of an agent's schedule, click the Make current button in the relevant row. This button will only be displayed if that specific change can be undone.
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You can view schedule changes for more than one agent in the window. Each additional agent you select from the Agent drop-down list will add an additional tab in the window for that agent.
You can also change the Date and Timezone of the schedule you're viewing.
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(instead of previous step:)You can also change the Date of the schedule you're viewing.
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When you're done, close the window. When you're done, click Close.