Content on this page is for a product or feature in controlled release (CR). If you are not part of the CR group and would like more information, contact your Account Representative.
This page is for Studio script writers. If you're a Studio administrator, see the Development Lifecycle Management help page.
Studio supports a development lifecycle for scripts. It allows your organization more control over scripts, such as limiting who can put a script into production. The lifecycle allows you to promote scripts from one stage to another. You can also copy a script from a higher stage down to a lower stage, such as when a change must be made.
Development workflows, script promotion, and using a version control system with Studio must be enabled and configured by a Studio administrator.
Promote a Script to the Next Development Stage
Required permissions: ACD > Studio > Testing Stage
Studio supports a development lifecycle for scripts. If you have the appropriate permissions, you can promote a script from one stage to the next or copy a script down from one stage to a lower stage. You must have a different permission for each stage your organization uses.
When a script is promoted, it's copied into the next stage's folder. If your organization uses a third-party version control system with Studio, script promotion is committed to that system. You can promote a single script or multiple scripts at the same time.
Before promoting a script, ensure that you have completed any tasks required by your company, such as testing.
Promote a Single Script
- In CXone Mpower, click the app selector
and select Omnichannel Routing > Studio 
. - On the Scripts page, locate and double-click to open the script you want to work with. The script opens in a new tab.
- From the Save drop-down list in the upper right corner of the canvas, select Promote. The Promote Script window displays the name of the current stage and the one you're promoting to. If your organization uses a third-party version control system with Studio, you can also see the name of the repository the change will be committed to.
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If your company uses a version control system with Studio and this is the first time you're committing a script change to your version control system, enter your Access Token. You can obtain the access token in the version control platform.
- Click Promote. A toast
Toast messages are small, temporary pop-up messages on the bottom of the screen indicating things like errors and successes. They are built-in to CXone Mpower functionality and can appear on any screen. message appears in the bottom right corner of the page when the script is successfully promoted.
Promote Multiple Scripts at Once
- In CXone Mpower, click the app selector and select Omnichannel Routing > Studio .
- On the Scripts page, select the checkbox next to each script you want to promote.
- Click Promote in the upper right corner of the page.
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If your company uses a version control system with Studio and this is the first time you're committing a script change to your version control system, enter your Access Token. You can obtain the access token in the version control platform.
- Click Promote. A toast message appears in the bottom right corner of the page when the scripts are successfully promoted.
Copy a Script Down to a Lower Stage
Required permissions: ACD > Studio > Testing Stage