RecordAgentOnly

Records only the agent side of a phone interaction as an MP3 file. This action can be used in both inbound and outbound phone scripts in a variety of ways. For example, you might add it so that, if the contact declines full recording of the call, the agent portion can still be recorded for quality assurance or compliance reasons.

Supported Script Types

Phone

Properties

None.

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.

Condition	Description
Default	Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.