Business Intelligence (BI) reports for Enlighten AI Routing enable you to review data related to interactions and routing.
The data for these reports is refreshed every hour.
See each report for the permissions you need enabled to use it. Access the reports from Reporting > Prebuilt Reports > General.
For information about general actions you can perform in BI reports, like exporting, grouping data, or drilling down, check out Actions for BI Reports.
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Report |
Description |
Report Type |
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| Enlighten AI Routing Summary Report | Description | Type |