List of PoCs Expanded Report

Required permissions: Data Download

The List of PoCs Expanded data download report displays points of contact you can view, including the ID, point of contact, description, current status, associated script, and the media typeClosed A medium, such as voice, email, and chat, through which a contact connects with an intended recipient..

Select Report Option

You need to configure a Date Range, Start/End Time, and Export Format when you run a data download report.

Columns

Contact_Code

The unique, system-generated ID of the point of contact.

Contact_Name

The point of contact value or description, such as the phone number or email address.

Description

The label associated with the point of contact.

Status

Whether the point of contact is currently active (CURR) or inactive (DISC).

Default_Skill_No

The unique, system-generated ID of the skillClosed Used to automate delivery of interactions based on agent skills, abilities, and knowledge associated with the point of contact.

Skill_Name

The name of the point of contact's default skillClosed Used to automate delivery of interactions based on agent skills, abilities, and knowledge.

Script_Name

The path and name of the script assigned to the point of contact.

Media_Name

The media type or channelClosed A way for contacts to interact with agents or bots. A channel can be voice, email, chat, social media, and so on. of the point of contact.