List Inventory by Modified Report

The unique, system-generated ID of the calling list from which the record came into the system.

The name of the calling list from which the record came into the system.

A boolean value indicating whether the calling list from which the contact record originated is currently active (TRUE) or inactive (FALSE).

A boolean value indicating whether the calling list from which the contact record originated has been removed (TRUE) or has not (FALSE).

The unique ID of the contact record the system assigns on calling list upload for internal use.

The ID of the business unit.

A comma-delimited list of all values of the custom fields mapped from the calling list.

The date and time the dialer last reached the contact. It follows the format MM/DD/YYYY HH:MM, 24-hour time.

The amount of time in seconds the last call the dialer placed to the contact lasted.

The ID of the system disposition Result assigned by the agent or system at the end of a voice (disposition) or digital (status) interaction. assigned to the contact. See System Disposition Values for a full list of possible system dispositions.

The unique ID associated with the disposition Result assigned by the agent or system at the end of a voice (disposition) or digital (status) interaction. assigned to the contact. For a list of system disposition codes and their associated dispositions, see System Disposition Values.

The name of the disposition Result assigned by the agent or system at the end of a voice (disposition) or digital (status) interaction. assigned to the contact. For a list of system disposition codes and their associated dispositions, see System Disposition Values.

The unique, system-generated ID of the agent who handled the interaction. If more than one agent handled the contact, it is the ID of the last agent to handle the contact.

The first and last name of the agent who handled the interaction as displayed in the agent's CXone Mpower user profile. If more than one agent handled the interaction, it is the name of the last agent who handled the interaction.

The unique, system-generated ID of the agent to whom the dialer first attempts to deliver the contact before using other agents.

The name of the agent to whom the dialer first attempts to deliver the contact before using other agents.

The number of times the dialer has attempted to reach the contact.

A boolean value indicating whether the record requires compliance (TRUE) or does not require compliance (FALSE).

A boolean value indicating whether the record requires the agent to accept or reject the call (TRUE) or does not require agent acceptance to dial (FALSE).

A boolean value indicating whether the contact is a priority Skill-based designation of the importance of contacts that determines delivery order. record to be dialed before non-priority records (TRUE) or the contact is not a priority record (FALSE).

The current status of the record. It can indicate that the contact is finalized or still active.

The name of the skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. to which the calling list, and the contact record, is assigned.

The name of the skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. that handled the interaction.

The unique external ID assigned to the record in the calling list.

The unique, system-generated ID of the calling list from which the record came into the system.

The name of the calling list from which the record came into the system.

The unique, system-generated ID of the contact.

The unique ID assigned to the contact record in the calling list.

The mail phone number of the contact as specified in the calling list.

The date and time the contact was last called. It follows the format MM/DD/YYYY HH:MM, 24-hour time.

The amount of time in seconds that the call to the contact lasted.

The ID of the system disposition Result assigned by the agent or system at the end of a voice (disposition) or digital (status) interaction. assigned to the contact. See System Disposition Values for a full list of possible system dispositions.

The name of the system disposition assigned to the contact. See System Disposition Values for a full list of possible system dispositions Result assigned by the agent or system at the end of a voice (disposition) or digital (status) interaction..

The unique ID associated with the disposition Result assigned by the agent or system at the end of a voice (disposition) or digital (status) interaction. assigned to the contact. For a list of system disposition codes and their associated dispositions, see System Disposition Values.

The name of the disposition Result assigned by the agent or system at the end of a voice (disposition) or digital (status) interaction. assigned to the contact. For a list of system disposition codes and their associated dispositions, see System Disposition Values.

A boolean value indicating whether the record was delivered to an agent as a compliance record (TRUE) or was delivered as a non-compliance record (FALSE).

A boolean value indicating whether the record was delivered to an agent requiring an acceptance (TRUE) or was delivered without confirmation required (FALSE).

The delivery mode of the contact, if the contact requires compliance. If ComplianceRecord is TRUE, it is one of the following:

• None: The system does not deliver the contact because it requires compliance.
• ClickToCall: The agent must click a button to dial contacts that require compliance.
• ManualDialWithKeypad: The agent must manually dial contacts that require compliance.
• ManualDialWithKeypadAutoCorrect: The agent must manually dial contacts that require compliance, but the system automatically corrects the number if the agent enters it incorrectly.
• DialOutsideNICEinContactNetwork: The agent must call contacts that require compliance outside the platform.

The phone number at which the dialer will attempt to call the contact.

The medium with which the dialer will attempt to contact the contact.

The phone number the contact will see associated with your contact center on the caller ID.

A boolean value indicating whether the contact was, or will be, delivered as a priority Skill-based designation of the importance of contacts that determines delivery order. contact (TRUE) or not (FALSE).

A boolean value indicating whether the contact was, or will be, delivered as a callback Holds a customer's place in queue and automatically calls the customer when they move to the front of the queue. (TRUE) or not (FALSE).

A boolean value indicating whether the contact was, or will be, delivered as an agent-specific callback Holds a customer's place in queue and automatically calls the customer when they move to the front of the queue. (TRUE) or not (FALSE).

The unique, system-generated ID of the agent who scheduled a callback Holds a customer's place in queue and automatically calls the customer when they move to the front of the queue. with this contact.

The name of the agent who scheduled a callback Holds a customer's place in queue and automatically calls the customer when they move to the front of the queue. with this contact, as specified in the agent's user profile.

The date and time for which the agent scheduled a callback Holds a customer's place in queue and automatically calls the customer when they move to the front of the queue. with the contact. It follows the format MM/DD/YYYY HH:MM, 24-hour time.

The phone number at which the contact requested the agent call back.

If the contact requested a callback Holds a customer's place in queue and automatically calls the customer when they move to the front of the queue., the date and time at which system will begin attempting to call the contact back. It follows the format MM/DD/YYYY HH:MM, 24-hour time.

A code associated with the media type the dialer must use to attempt the contact. The numbers indicate the following:

• 1: Phone call