This wizard is a series of pages that walk you through discovering the connectivity requirements for your implementation of CXone Mpower.
In addition using to this wizard, be sure that you visit the Implementation page to learn more important information.
The wizard consists of the following steps:
- Learn the ports required for the CXone Mpower applications your organization uses.
- Learn the FQDNs and IP addresses required for the cluster where your CXone Mpower system is located.
- Learn the FQDNs and IP addresses required for voice implementations.
If you prefer to obtain your connectivity requirements on one page, use the Connectivity Requirements page. It contains the same lists of requirements that you'll find on the pages in this wizard.
Connectivity changelog
The following lists changes made to this page throughout 2025
- December 2nd, 2025: Added the following FQDNs for Digital Engagement:
- Australia Clusters: location-de-au1.niceincontact.com and digital-oauth-de-au1.niceincontact.com
- Canada Clusters: location-de-ca1.niceincontact.com and digital-oauth-de-ca1.niceincontact.com
- EU Clusters: location-de-eu1.niceincontact.com and digital-oauth-de-eu1.niceincontact.com
- Great Britain Clusters: location-de-uk1.niceincontact.com and digital-oauth-de-uk1.niceincontact.com
- Japan-Tokyo Clusters: location-de-jp1.niceincontact.com and digital-oauth-de-jp1.niceincontact.com
- US Clusters: location-de-na1.niceincontact.com and digital-oauth-de-na1.niceincontact.com
- October 7, 2025:
- Added static IPs for Adapters.
- Added 207.166.102.0/24 as an inbound/outbound IP for Australia clusters.
- August 26, 2025: Removed the following IPs from Australia clusters, which are no longer used by CXone:
- 13.238.102.114
- 52.63.52.230
- 13.55.172.38
- 52.63.189.32
- 13.55.201.38
- June 17, 2025: Added digital-oauth-de-na2.nicecxone-gov.com for FedRAMP clusters.