CXone Mpower Orchestrator

CXone Mpower Orchestrator is an advanced AI-powered solution designed to streamline and automate customer service workflows across the entire enterprise. By integrating data, AI models, and applications, Orchestrator provides real-time visibility and insights, enabling organizations to optimize operations, reduce costs, and deliver exceptional customer experiences.

Key Features

• End-to-End Workflow Automation: Orchestrator automates customer service workflows from front-office care to back-office fulfillment, ensuring seamless operations and rapid resolutions.

• AI-Driven Insights: The platform leverages AI to analyze historical and real-time data, identifying bottlenecks and recommending improvements to enhance efficiency.

• Unified Operations: Orchestrator integrates data, AI models, and applications to provide real-time visibility and insights. This helps organizations optimize operations, reduce costs, and deliver exceptional customer experiences.

• Proactive Optimization: Orchestrator continuously monitors and optimizes workflows, making immediate process improvements to drive performance.

• Scalability: Suitable for organizations of all sizes, Orchestrator supports complex interactions and integrates with multiple systems such as CCaaS, ERP, CRM, and more.

Under permissions turn on Launch Orchestrator to access the Orchestrator application.