CXone Mpower SmartReach is a proactive engagement solution. It offers omnichannel campaign automation, allowing you to seamlessly manage outbound communication across multiple channels
Various voice and digital communication mediums that facilitate customer interactions in a contact center., including:
- Voice
- SMS Short Message Service; also known as text messaging.
The built-in compliance controls in SmartReach are both robust and automated. They enable you to navigate multiple regulatory environments with confidence. This includes the complexities of TCPA, CTIA, CAN-SPAM, HIPAA, and other regulatory frameworks. In addition, advanced insight and monitoring tools ensure visibility for managers to optimize both campaigns and agent performance.
SmartReach combines proven technology with the AI-driven capabilities of CXone Mpower to help address other common challenges of proactive engagement campaigns, including:
- Low customer engagement
- Resource constraints
- Agent burnout
If you’ve already added SmartReach to your CXone Mpowersystem, you can find more information at these links:
If you'd like more information about SmartReach, contact your CXone Mpower Account Representative