To configure your system for use with CXone Mpower, you need to add certain IP addresses to your allowlist. This will prevent your system from blocking data going to and from the CXone Mpower platform.
The IP addresses required in your allowlist depend on many different factors, such as the cluster your CXone Mpower instance is hosted on and which CXone Mpower applications you use.
The CXone Mpower platform isn't designed to interact with a traffic inspection proxy service, like Netscope or Zscaler. If you decide to use a proxy service, you must configure it to work with CXone Mpower yourself.
Follow these instructions to find the IP addresses you need to add to your allowlist.
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Open the connectivity wizard.
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On the right side of the page, select the checkbox for each CXone Mpower application you use. Open the ports as described for each application.
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Navigate to the next page in the wizard.
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On the right side of the page, expand the drop-down for the geographic region where your tenant is hosted. Select the checkbox for the cluster where your CXone Mpower instance is hosted. Make sure all FQDNs and IP addresses provided are allowed for your system.
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If you're using Integrated Softphone, continue to the last page of the wizard. Select Global Integrated Softphone. Enable the FQDNs and IP addresses for your system.
If you're using a proxy service, you also need to add these to the proxy's trusted site list.
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If you're using CXone Mpower as your RespOrg, select the phone number that matches yours. Enable the FQDNs and IP addresses for your system.
Remember to return to the connectivity wizard when changes to your CXone Mpower configuration may require a change to your allowlist. For example, if you add or remove applications.