Supported Real-Time Third Party Telephony Recording (Multi-ACD) Deployments

This table lists supported combinations of media interfaces, including Session Border Controller (SBC) interfaces and dialers A service that automatically calls a list of customers..

Amazon Connect Telephony Provider

Supported Amazon Connect deployments:

Amazon Connect

AMAZON Interface	Configuration Topic
Amazon Connect	Prepare Amazon Connect Environment for Real-Time Third Party Telephony Recording (Multi-ACD)

AVAYA Telephony Provider

Supported Avaya deployments:

Avaya TSAPI with SIPREC or Avaya TSAPI with SIPREC and DMCC for Internal Calls

SBC siprec Interface	SBC Version	AES Version	Configuration Topic
Oracle (Acme Packet) SBC	9.x 10	Avaya AES 8.1.3 Avaya AES 10.1 Avaya AES 10.2	Avaya TSAPI with SIPREC Avaya TSAPI with SIPREC and DMCC Recording for Internal Calls
AudioCodes SBC	7.4
Avaya SBCE	10.1 10.2

SBC siprec Interface

SBC Version

AES Version

Configuration Topic

Oracle (Acme Packet) SBC

Avaya AES 8.1.3
Avaya AES 10.1
Avaya AES 10.2

Avaya TSAPI with SIPREC

Avaya TSAPI with SIPREC and DMCC Recording for Internal Calls

AudioCodes SBC

7.4

Avaya SBCE

10.1
10.2

Avaya TSAPI with DMCC

AES Version	Configuration Topic
Avaya AES 8.1.3	Avaya TSAPI with DMCC Recording
Avaya AES 10.1
Avaya AES 10.2

(Optional) Additional Integrations with Avaya Aura

integration	Version	CTI Interface	dialer interface	Recording Method	configuration topic
Alvaria (Aspect) UIP	7.4	Call Logger	Aspect Dialer	TSAPI with SIPREC and DMCC	Prepare the Alvaria Dialer Environment
Avaya POM Dialer	4.0.2	Avaya POM CTI server	Yes	TSAPI with DMCC	Prepare the POM Dialer Environment

CISCO Telephony Provider

Supported Cisco deployments:

IP Phone Recording (BiB)

CUCM version	CUCM cti Interface	SBC Interface	Link to Topic
12.5*	JTAPI	CUBE/vCUBE 15.6/17.09 AudioCodes 7.4 Oracle (Acme Packet) 9.2/9.3 Ribbon (Sonus) 11.01/12.01	Cisco Active Recording Configuration for IP Phone Recording (BiB)
14
15

* Cisco support for CUCM 12.5 ended on August 31, 2025.

Network Based Recording (NBR)

CUCM version	CUCM cti Interface	SBC Interface	Link to Topic
12.5*	JTAPI	CUBE/vCUBE 15.6/17.09 AudioCodes 7.4 Oracle (Acme Packet) 9.2/9.3 Ribbon (Sonus) 11.01/12.01	Cisco Active Recording Configuration for Network Based Recording (NBR)
14
15

* Cisco support for CUCM 12.5 ended on August 31, 2025.

(Optional) Additional Integrations with CUCM

integration	Version	CTI Interface	Recording Method	Dialer interface	Link to Topic
Cisco UCCX	12.5 15	UCCX CTI Server	NBR or BIB	UCCX Dialer	Prepare Cisco UCCX Environment
Cisco UCCE	12.6 15	UCCE CTI Server	UCCE Dialer	Prepare Cisco UCCE Environment

integration

Version

CTI Interface

Recording Method

Dialer interface

Link to Topic

Cisco UCCX

12.5

UCCX CTI Server

NBR or BIB

UCCX Dialer

Prepare Cisco UCCX Environment

Cisco UCCE

12.6

UCCE CTI Server

UCCE Dialer

Prepare Cisco UCCE Environment

Genesys Telephony Provider

Supported Genesys deployments:

Genesys SIP Server with SIPREC

SBC siprec Interface	SBC Version	tserver/tlib version	T-Lib version	Configuration Topic
AudioCodes SBC	7.4	8.1	8.1	Prepare Genesys T-Lib with SIPREC

Microsoft Teams Telephony Provider

Supported Microsoft Teams deployments:

NiCE Recording BOT

Microsoft teams Interface	Microsoft teams version	recording type	Configuration Topic
NiCE Recording BOT (deployed in NiCE Azure account)	Microsoft Graph Communications Core Library v1.2.0	Mono Stereo	Prepare Microsoft Teams Environment for Real-Time Third Party Telephony Recording (Multi-ACD)

Microsoft teams Interface

Microsoft teams version

recording type

Configuration Topic

NiCE Recording BOT (deployed in NiCE Azure account)

Microsoft Graph Communications Core Library v1.2.0

Mono

Stereo

Prepare Microsoft Teams Environment for Real-Time Third Party Telephony Recording (Multi-ACD)