Behaviors

Behaviors are the characteristics or attributes of the focus area. First, you need to first create a behavior and select it while creating a focus area.

For example, Attendance, Available Time, Talk Time, or Hold Time can each be defined as a Behavior for the Productivity Focus Area.

You can edit, activate, or deactivate a behavior by clicking Options.

To create a new behavior:

1. Click the app selector and select Coaching > Behavior > Add New.

2. Enter a Behavior.

3. Click Save. By default, the status of the behavior is active and can be associated with a focus area.