Manage Your Digital Profile in MAX

This topic is for agents. If you are an administrator, see the administrator documentation for managing users in Digital Experience.

Depending on how your administrator has configured the Digital Experience system, you can modify some of your personal settings. These settings only apply to interactions that take place in your digital inbox.

Only modify the profile settings listed in this topic. The other settings are managed by your CXone Mpower administrator.

The user profile page in Digital Experience, with the fields you can modify in Digital Experience highlighted. Those fields are: Public Image, Job Title, Nickname, Email Signature, Reply Signature.
  1. Click the app selector icon of app selector and select ACD > Digital.
  2. Click Profile.
  3. Change your digitalClosed Any channel, contact, or skill associated with Digital Experience. profile settings. Don't change any setting not listed in this topic.

    This table only explains the fields that are unique to Digital Experience user profiles.

    Field

    Details

    Public Image The image that appears in Live ChatClosed Agents and contacts interact on a real-time basis. sessions with contacts.
    Job TitleOptional. Can be your actual title or a title specifically for use with digital interactions handled through your digital inbox.
    NicknameOptional. The name displayed in Live Chat. This can be different from your full name to protect the user's privacy. Your administrator may have guidelines for agents in your organization to follow when setting your nickname.
    Email SignatureConfigure an email signature that's used for emails sent through your digital inbox.
    Reply SignatureOptional. Allows you to have a standard signature on socialClosed Public social media interactions, such as on Facebook or X. accounts. For example, you might end all social interactions with your initials, such as ^MK.
  4. Click Save.