Report Issues in Agent Embedded

You can report issues in CXone Mpower Agent Embedded from inside the agent application. You administrator receives and reviews these in agent issues in CXone Mpower.

To report issues:

1. In Agent Embedded, click More > Settings.
2. Select Report Issue from the drop-down.
3. Select a Category.
4. Select a Priority.
5. To provide details about the issue, enter text in the Comment field.
6. Check the box for Include Event Log to provide your administrator with a log of your activity in Agent Embedded. The level of data provided depends on how you've configured the Log Level setting on the Information page in Settings .
7. Click Send. A success message appears, saying that your issue has been submitted for review.