Download the CXone Agent Progressive Web App

You can download the CXone Agent progressive web app (PWA) to your computer. The CXone Agent PWA does everything CXone Agent can do in your browser. It also:

  • Allows you to launch CXone Agent without logging in again.

  • Displays notifications directly on your computer.

  • Runs in the background.

  1. In CXone, click the app selector and select Agent.

  2. In the top right, click Open In App Icon: a box with an arrow pointing to the top right..

  3. Click Open.

  4. The CXone Agent PWA downloads to your computer. It appears in your taskbar, marked by the NICE CXone logo . You can pin it to your taskbar by right-clicking this logo and selecting Pin to taskbar.