Integrate Your CRM with Agent for Microsoft Teams

When you integrate your CRM Third-party systems that manage such things as contacts, sales information, support details, and case histories. with CXone Mpower Agent for Microsoft Teams, the two applications share contact and interaction data. Data from CRM records appears in Agent for Microsoft Teams, and data from Agent for Microsoft Teams appears in CRM records. You can use Agent for Microsoft Teams to search, retrieve, create, and edit CRM records.

Agent for Microsoft Teams currently supports integration with these CRMs:

• HubSpot

• Kustomer

• Microsoft Dynamics

• Oracle

• Salesforce

• ServiceNow

• Zendesk

Click your CRM to get started.