Pushes a chat pop-up box into the mobile SDK for Android or iOS devices. This job action requires the use of proactive chat with the Mobile SDK. Contact your Account Representative for more information.
This action is not used with Guide. It is provided for existing digital chat customers who may have implemented this action. It is unavailable for new customers.
This job only runs for visitors using their mobile device.
Create This Action
- Click the app selector
and select ACD. -
Go to GUIDE > Engagement Actions.
- Click Add.
- Enter a Name that describes what the action does.
- From the Action drop-down, select Chat mobile application popup box.
- Enter the Popup box name and JSON parameters. Select up to three custom fields.
- Click Save.
Add the Action to a Rule
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Go to
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Locate the rule you want to assign this action to and open it.
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Click Add existing action.
- Use the drop-down to select this action. The drop-down displays the Name you gave the action, not the Action of the rule.
- Click Add.