ONCHECKIN

This help page is for Studio. This information is also available for Desktop Studio.

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A Proactive XS event that executes only when a Personal Connection (PC) Dialer record on a calling list is finalized and is being "checked back in" to the CRM Third-party systems that manage such things as contacts, sales information, support details, and case histories.. This event is only reached by having linked the appropriate XS Checkin script with this action included in the XS Settings parameters in the settings of a PC ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge.. Because this is an event, subsequent Studio actions are required to execute any meaningful functionality, such as posting specific call data.

Supported Script Types

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Generic

This action functions in data scripts only. However, it can be leveraged with Proactive XS contact types (phone, email, SMS), but does not function in those script types.

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.

Condition	Description
Default	Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.